My latest 6.0 problems
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Joined: Sep 2003
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My latest 6.0 problems
I have 8k on my 6 month old truck now. It's been in the shop 3 times before this and we've really only been driving it 4 months. About 3 weeks ago, my wife noticed that when you stomp on the go pedal at anything over 30 or so, the tach would jump as the tranny downshifted but very little else happened. Over about the next 5-10 seconds, it would gradually and smoothly transition from flat to normal passing gear power. Very odd feeling. I also had a couple of body trim warranty issues that needed to be addressed so I called service.
This part has nothing to do with the truck but the ford dealer here in town does not do service well. I think they THINK they're doing a good job but I've been spoiled from working with the local Chevy/Caddy/Suby place for the last 6 years or so. That place bends over backwards for us every time. At Ford, I had to call the body shop separately and schedule that myself. Then call the service writer back so I could get it all done on one visit. So 3 calls where it should've only been one. It's like they're two different companies (they're not) or something. We still have an Escalade and a Subaru WRX so I still get to directly contrast them. Local Ford service is about a C-, D+ compared to the A or A+ at Chevy.
Anyway, took it in Sunday for an early Monday appt. Suppose to be done by 3pm. Call at 2:30. Service was done (another turbo actuator and an EGR valve this time) but the body shop, which I had to call seperately, didn't even know the truck had been sitting there since 10:30am. So we do the rental thing as it'll be there overnight.
Next day I get a call from the body shop. They had to send pictures in to ford to get auth'd to do the warranty work. What kind of system is that? Man, talk about tieing the dealerships hands! Just shows me even more that service is not something ford is trying very hard on. They actually denied one of my items, adjusting the door gap between the two drivers side doors. Unreal. I KNOW the Chevy place would've just done it.
The body shop has to order a part but it won't be in for 3 days. I can't keep the rental since it's driveable so I go into pick it up. More run around. Body shop was suppose to bring it back to service but didn't. So I'm standing outside waiting and I notice a couple of guys hovering around something. I walk over and, sure enough, it's my Excursion. Started, went 6 feet and died. They were trying to start it and it'd kind of start but with some unreal noises coming from the motor.
They go get the diesel tech who comes over with a smallish computer and plugs it in. Spitting codes out left and right. He wiggles wires and it clears most of the codes. Starts it and it runs good for about 30 seconds and goes back to barely running. Stood around out there for longer than I should have and go back to get another rental. That sucked. I hate running through the rental process. And they didn't want to give it to me at first, either.
They got it back to me the next day after replacing one of the FCIM's and re-flashing the truck (for the new FCIM). Seems to be running okay now but this failure has me worried. I think they're really figuring there was some chaffing/shorting out of the wiring harness that blew the computer out. They said they'd looked at the bulletin and wrapped that area of the wiring harness too. I hope so. I haven't been left walking yet and I sure don't want to be.
So my 4th visit turned into my 5th and 6th. I expected the 6.0 to be quirky since I was reading the forums long before I jumped from the dmax and it has been. I guess I was hoping it'd be a little less quirky than it has been, though. I like the truck overall but the motor has been a disappointment thus far.
This part has nothing to do with the truck but the ford dealer here in town does not do service well. I think they THINK they're doing a good job but I've been spoiled from working with the local Chevy/Caddy/Suby place for the last 6 years or so. That place bends over backwards for us every time. At Ford, I had to call the body shop separately and schedule that myself. Then call the service writer back so I could get it all done on one visit. So 3 calls where it should've only been one. It's like they're two different companies (they're not) or something. We still have an Escalade and a Subaru WRX so I still get to directly contrast them. Local Ford service is about a C-, D+ compared to the A or A+ at Chevy.
Anyway, took it in Sunday for an early Monday appt. Suppose to be done by 3pm. Call at 2:30. Service was done (another turbo actuator and an EGR valve this time) but the body shop, which I had to call seperately, didn't even know the truck had been sitting there since 10:30am. So we do the rental thing as it'll be there overnight.
Next day I get a call from the body shop. They had to send pictures in to ford to get auth'd to do the warranty work. What kind of system is that? Man, talk about tieing the dealerships hands! Just shows me even more that service is not something ford is trying very hard on. They actually denied one of my items, adjusting the door gap between the two drivers side doors. Unreal. I KNOW the Chevy place would've just done it.
The body shop has to order a part but it won't be in for 3 days. I can't keep the rental since it's driveable so I go into pick it up. More run around. Body shop was suppose to bring it back to service but didn't. So I'm standing outside waiting and I notice a couple of guys hovering around something. I walk over and, sure enough, it's my Excursion. Started, went 6 feet and died. They were trying to start it and it'd kind of start but with some unreal noises coming from the motor.
They go get the diesel tech who comes over with a smallish computer and plugs it in. Spitting codes out left and right. He wiggles wires and it clears most of the codes. Starts it and it runs good for about 30 seconds and goes back to barely running. Stood around out there for longer than I should have and go back to get another rental. That sucked. I hate running through the rental process. And they didn't want to give it to me at first, either.
They got it back to me the next day after replacing one of the FCIM's and re-flashing the truck (for the new FCIM). Seems to be running okay now but this failure has me worried. I think they're really figuring there was some chaffing/shorting out of the wiring harness that blew the computer out. They said they'd looked at the bulletin and wrapped that area of the wiring harness too. I hope so. I haven't been left walking yet and I sure don't want to be.
So my 4th visit turned into my 5th and 6th. I expected the 6.0 to be quirky since I was reading the forums long before I jumped from the dmax and it has been. I guess I was hoping it'd be a little less quirky than it has been, though. I like the truck overall but the motor has been a disappointment thus far.
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Joined: Jan 2004
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jeb
the one think that has become very clear since many of us have had problems is alot of the ford stores are very poorly stafed when it comes to workinf on the 6.0. I HAVE HAD THE SAME PROBLEMS. and had to change to a store that had a clue, but then had to go through them trying to figure it out again. they have made some progress but the truck is still not right. ford continues to use us as there R&D DEPT.
the one think that has become very clear since many of us have had problems is alot of the ford stores are very poorly stafed when it comes to workinf on the 6.0. I HAVE HAD THE SAME PROBLEMS. and had to change to a store that had a clue, but then had to go through them trying to figure it out again. they have made some progress but the truck is still not right. ford continues to use us as there R&D DEPT.
