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Ihave a 2018 srw f350 6.7l, 3 1/2 years ago the transmission at 130,000 miles lost 5th and 6th, i got it replaced with a AER Reman unit with a 3 year 100k mile warranty.
the truck now has 200,000 miles on it and I got a PO735 code (gear 5 incorrect ratio) i thought this things still braking in must be a electrical issue, something cheap and simple, took to a shop and turns out it lost fluid pressure or something and its toast, again… 70k miles… lammmee
I reached out to AER hoping they would be willing to help out, a few months out of warranty and pretty low mileage, seems as if something was wrong from there factory, they basically told me get my mom to rebuild it (in a very business way). No mercy and its not there problem, LAMMME.
So the shop its at now (shift rite transmission in dripping springs) has been super helpful they got it apart to rebuild it and apparently found that the transmission in the truck (a 2018) was for a 2012-2016 super duty, i didnt know they had different gens of 6r140 but apparently some of the differences consist of 2 thermostats in the valve body as apposed to one in the cooler and one in the valve body and a different planetary gear. The shop said most of the clutches were burnt, sounds like thats a result of the wrong valve body.
So, feeling screwed over I reached out to the shop that swapped it in 2022, they provided me with the serial number, part number and invoice, it appears as if they ordered and installed the correct transmission, so it looks like the only way this can happen if my current mechanic doesn’t know what hes talking about ooorrr AER built it wrong.
I trust the guy at shift rite so I called AER again and the phone rep asked for pictures and said he would talk to a supervisor, I sent them some of the photos I’ve attached here and got this response. “Ive confirmed with our production manager. This unit was built correctly. If these parts were wrong, then it would have failed long before the warranty period had expired.
Thank you”
How nice of them, I feel like such a valued customer. So what I need to know is whos right and whos lyinnn, what yall think?
Planetary from the AER unit Valve body from the AER unit The part number the valve body should have.
You got a lot of facts and several opinions that are trying to make the facts work in your head. It's when you are using opinions as facts the makes everything messed up.
Yeah, the clutches are burnt. This is usually caused by them slipping. That usually is because there is not enough pressure to hold them in place [or during engagement]. This can also be caused by the clutches handing more load then they are designed. You are assuming this is because of the valvebody and then you go down the path to blame the previous builder. Easy to understand, but the previous builder says if they were wrong, it would not have lasted that long. I would agree with that answer. If I was the rebuilder, I tend to honor all my screw ups no matter when it fails. I know with transmissions, my experience is that they don't last a month if I did something wrong. I tend to find out during the QC road test.
Warranties are done when they are done. Once they are done, the business has honored that and they owe you nothing. Expecting goodwill in tough times is wishful thinking. I would try and get over this frustration because it will only make you more frustrated. Time to turn the page.
The way I see it, whatever happens now must be done right. The shop doing the repairs should stand by them and they must be allowed to make decisions that they feel is best. I would call the shop you are dealing with and explain where you are and you don't want to have another problem in the future.
If you do not have a transmission temp gauge now, I would have one installed. Maybe you have a cooler issues that is causing the fluid to run hotter than it should. If the truck is used like it should, maybe an additional cooler is something you can look into. I know that when I worked at a dealership, the entire cooler had to be flushed and if there was a major failure [ie metal particles] the cooling system had to be replaced [lines could be flushed out, but coolers had to be replaced]. If that did not happen on your first repair, that could have contributed on an early failure. Nothing you can prove now.
Either way, the problem is in front of you, not in the past. It sucks to be you, but we all go through this at least once in life.
That FC3P-7A101-BA is just a manufacturers casting number, it does not identify the valve body. I just looked at a core HC3Z-7A100-A valve body and it has the same casting number on it.
You got a lot of facts and several opinions that are trying to make the facts work in your head. It's when you are using opinions as facts the makes everything messed up.
Yeah, the clutches are burnt. This is usually caused by them slipping. That usually is because there is not enough pressure to hold them in place [or during engagement]. This can also be caused by the clutches handing more load then they are designed. You are assuming this is because of the valvebody and then you go down the path to blame the previous builder. Easy to understand, but the previous builder says if they were wrong, it would not have lasted that long. I would agree with that answer. If I was the rebuilder, I tend to honor all my screw ups no matter when it fails. I know with transmissions, my experience is that they don't last a month if I did something wrong. I tend to find out during the QC road test.
Warranties are done when they are done. Once they are done, the business has honored that and they owe you nothing. Expecting goodwill in tough times is wishful thinking. I would try and get over this frustration because it will only make you more frustrated. Time to turn the page.
The way I see it, whatever happens now must be done right. The shop doing the repairs should stand by them and they must be allowed to make decisions that they feel is best. I would call the shop you are dealing with and explain where you are and you don't want to have another problem in the future.
If you do not have a transmission temp gauge now, I would have one installed. Maybe you have a cooler issues that is causing the fluid to run hotter than it should. If the truck is used like it should, maybe an additional cooler is something you can look into. I know that when I worked at a dealership, the entire cooler had to be flushed and if there was a major failure [ie metal particles] the cooling system had to be replaced [lines could be flushed out, but coolers had to be replaced]. If that did not happen on your first repair, that could have contributed on an early failure. Nothing you can prove now.
Either way, the problem is in front of you, not in the past. It sucks to be you, but we all go through this at least once in life.
Thankyou for your help, thats what I why Im on here is i know i dont have all the facts, I suppose I worded it as if I am loathing at the possibility ive been screwed over, but such is life so thankyou for your input. I saw trans temp around 210-230 with the past one.
It is wise to ask for different opinions and also normal to think when something goes wrong that you got screwed. I think it's just human nature.
I worked at two different dealerships for 30+ years and I have never believed there is such a thing as a lemon. The problem almost always is that the wrong mechanic is trying to fix your car. There are a lot of wrong mechanics out there. Lots of mechanics have different opinions/theories how things work so it is understandable to me that you got two different shops having two different conclusions.
I think you would have got better goodwill if you went back to the original builder. That said, if they are a hack, why would you do that? Although I have a 2 year warranty on the parts/labor that I install, if a part fails at 3 years and there is no way I could convince myself [let alone a client] that it's normal wear/tear, I would just cover the repair.
There is no way I want to look at a client's face when I tell them 'Sorry, you are a couple months out of warranty. There is nothing I can do.' It is funny sometimes I get a client that wonders why I would do that? They are more than happy to pay me the second time. Normally, the customer appreciates that I did the right thing.
