customer(dis)service
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Cargo Master
Joined: Apr 2003
Posts: 3,476
Likes: 224
From: Frequently frozen MN
customer(dis)service
Customer service has always been spotty, but the last 2 issues I had are amazing.
1. Ordered puppy pee pads from Amazon - haven't gotten them yet because some moron marked the order as 'signature required' and my apartment has a package room -- so I wanted to change that for future orders
- Amazon chat says that the USPS just does that sometimes -- no rules
- Calling Amazon help is an unbelievable exercise in frustration - when the robot finally agreed to get me a rep -- I could either wait for 'excessive call volumes' or go online at Amazon and somehow find 'click to call ' and they would call me
2.All of my Wells Fargo accounts are payable on death for my kids -- so I wanted a record of that
- Again a fight with the CS robot
- Rep says I have to call branch
- Call to branch (2x) 'call cannot be answered at this time please call (the same number I just called!)
OR I can make an appointment with a banker!!
hj
1. Ordered puppy pee pads from Amazon - haven't gotten them yet because some moron marked the order as 'signature required' and my apartment has a package room -- so I wanted to change that for future orders
- Amazon chat says that the USPS just does that sometimes -- no rules
- Calling Amazon help is an unbelievable exercise in frustration - when the robot finally agreed to get me a rep -- I could either wait for 'excessive call volumes' or go online at Amazon and somehow find 'click to call ' and they would call me
2.All of my Wells Fargo accounts are payable on death for my kids -- so I wanted a record of that
- Again a fight with the CS robot
- Rep says I have to call branch
- Call to branch (2x) 'call cannot be answered at this time please call (the same number I just called!)
OR I can make an appointment with a banker!!
hj
Hotshot
Joined: Jan 2021
Posts: 10,873
Likes: 2,761
Yes, so true. It's so hard to do the simplest things these days. It's hard to actually get a human being on the phone anymore. So frustrating, and then when you FINALLY do, it's someone you can't understand. Named Jack.
Hotshot
Joined: Mar 2011
Posts: 11,950
Likes: 5,076
I've got an ongoing fight in progress with Home Depot. It's long, but I'll post it in a bit.
Regarding the OP, be very careful in setting up your will and the disposition of your assets. A family member lived in a modest retirement community of mobile homes (prebuilts) that have no great value. But he had accumulated nearly a million dollars in semi-liquid assets, all managed by his broker. In setting up his will with his long-time attorney, he was told that the fee for administering his will was 6%! The attorney wanted $60,000 for a morning's work in redirecting the retirement accounts from the broker to the family. (He was told "no"!)
Regarding the OP, be very careful in setting up your will and the disposition of your assets. A family member lived in a modest retirement community of mobile homes (prebuilts) that have no great value. But he had accumulated nearly a million dollars in semi-liquid assets, all managed by his broker. In setting up his will with his long-time attorney, he was told that the fee for administering his will was 6%! The attorney wanted $60,000 for a morning's work in redirecting the retirement accounts from the broker to the family. (He was told "no"!)
Fleet Owner
Joined: Aug 2010
Posts: 21,253
Likes: 1,656
From: Reynoldsburg, Ohio
Whenever I encounter a bot or as I call them "electronic gate keeper" I'll mutter something like "live person" or "manager" and that seems to get me right through. It seems when you don't play their game they become confused and transfer you to a real live person! 
Fleet Owner
Joined: Aug 2010
Posts: 21,253
Likes: 1,656
From: Reynoldsburg, Ohio
Next time I might mutter "rumplestiltskin" and see what that gets me?
Logistics Pro
Joined: Sep 2021
Posts: 4,241
Likes: 2,205
From: Hills of WV
I usually don't have much trouble but my recent experience with a auto part store was quite remarkable. I ordered transmission lines for my truck Monday a week ago and was told they'ed be there in a day or two. So I call Friday and he tells me we have 2, the third one will be here tomorrow, so that's two phone calls concerning the lines.
I called this Monday to see if the last one had arrived only to hear "what's your name", "what did you order", "I don't see anything in my computer for you", "are you sure you didn't order it from our other store". I couldn't believe what I was hearing, I went right down the list, 'the number's in my recent's, the guys name was Austin'...
I don't normally get a case of the potty mouth but yea. Afterwards I said, well can you re-order them??? After hanging up I called a different parts supplier and had them order the lines. Later I thought about it a bit and did call back to tell 'Jack' just forget it I have them coming. I picked those up yesterday, they had 2 and ordered one.
I called this Monday to see if the last one had arrived only to hear "what's your name", "what did you order", "I don't see anything in my computer for you", "are you sure you didn't order it from our other store". I couldn't believe what I was hearing, I went right down the list, 'the number's in my recent's, the guys name was Austin'...
I don't normally get a case of the potty mouth but yea. Afterwards I said, well can you re-order them??? After hanging up I called a different parts supplier and had them order the lines. Later I thought about it a bit and did call back to tell 'Jack' just forget it I have them coming. I picked those up yesterday, they had 2 and ordered one.
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Nov 17, 2012 10:51 AM
