FordPass App
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5th Wheeling
Joined: Feb 2022
Posts: 44
Likes: 10
FordPass App
Was trying to be preemptive before truck arrives, and create a FordPass account through the app.
Some sort of error happened when creating, didn’t finalize. Then when I attempted to create again, it wouldn’t let me b/c the email I used previously was now taken.
Figured that meant the first one actually did go through, but it seems not when I attempt to log-in.
Also attempted to go through the password reset process, but I don’t get any email once doing so.
Any idea who to talk to/contact regarding getting the account set up with the original email that’s now shown as “taken”?
Some sort of error happened when creating, didn’t finalize. Then when I attempted to create again, it wouldn’t let me b/c the email I used previously was now taken.
Figured that meant the first one actually did go through, but it seems not when I attempt to log-in.
Also attempted to go through the password reset process, but I don’t get any email once doing so.
Any idea who to talk to/contact regarding getting the account set up with the original email that’s now shown as “taken”?
Lead Driver
Joined: Nov 2005
Posts: 8,477
Likes: 4,972
There is a contact phone number for app customer service, they did a very good job handling my issue of having two accounts after the people at the quick lube made a new account without my asking.
800-336-0486
800-336-0486
More Turbo
Joined: Feb 2011
Posts: 717
Likes: 188
What was wrong with yours?
Mountain Pass
Joined: Oct 2021
Posts: 192
Likes: 59
Mine has been flawless. Remote lock, unlock, start. Schedule service, check rewards points totals. Notifies me of recalls and when I am near DEF, I can do a double check to see if I need it. I can check every service I have preformed, dates, cost, check maintenance schedule.
What was wrong with yours?
What was wrong with yours?
3rd Gear
Joined: May 2022
Posts: 3
Likes: 1
The fact that mine thinks the truck is still at the factory is my only issue, anyone know how to update the location?
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Mountain Pass
Joined: Oct 2021
Posts: 192
Likes: 59
Do you have location turned on for the app? I know in iOS that you can turn off location for apps and I bet you can for Android as well.
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Hotshot
Joined: Jul 2003
Posts: 12,177
Likes: 40
From: Newport, WA
Mine has been flawless. Remote lock, unlock, start. Schedule service, check rewards points totals. Notifies me of recalls and when I am near DEF, I can do a double check to see if I need it. I can check every service I have preformed, dates, cost, check maintenance schedule.
What was wrong with yours?
What was wrong with yours?
That said I do like the ability to check the location, lock/unlock doors, etc. I am not able to view DEF level for my truck, that would be handy. My only wish is that the FordPass app would allow me to set the climate controls for remote starts.
Lead Driver
Joined: Nov 2005
Posts: 8,477
Likes: 4,972
After getting the duplicate accounts thing straightened out, my only issue was when my truck went low on DEF, it would give me about 20 notifications an hour, about drove me crazy. I called and asked how to shut that off but they said there was no way, but they escalated my complaint and after a while it doesn't give off so many notifications of low DEF.
The remote start works great, especially when I am sleeping in the back seat, everything else works fine too.
My biggest concern with it is that it allows Ford to know whenever my truck is on and going down the road.
The remote start works great, especially when I am sleeping in the back seat, everything else works fine too.
My biggest concern with it is that it allows Ford to know whenever my truck is on and going down the road.
Laughing Gas
Joined: Jan 2022
Posts: 779
Likes: 427
I had issues getting it set up to work correctly. Once it was set up, the app has been very temperamental with me. Most of the time it works, sometimes it doesn't. Tried adding my wife's newly acquired truck to FordPass in addition to mine and that was a no-go no matter what I tried. Yesterday I got an email stating that my request to delete my account (which I never sent...) was approved so I had to go through everything again and do a Master Reset in the truck. Maybe the difference is that I bought my 19 used so I haven't been tied to the truck since new?
That said I do like the ability to check the location, lock/unlock doors, etc. I am not able to view DEF level for my truck, that would be handy. My only wish is that the FordPass app would allow me to set the climate controls for remote starts.
That said I do like the ability to check the location, lock/unlock doors, etc. I am not able to view DEF level for my truck, that would be handy. My only wish is that the FordPass app would allow me to set the climate controls for remote starts.
More Turbo
Joined: Jan 2016
Posts: 684
Likes: 84
From: Green Bay Wi
The app was working fine for me up until a week or so ago. Then the 2016 that I traded in on my current truck showed up in place of my 2020 F350. Nothing but troubles since then .
Hotshot
Joined: Jul 2003
Posts: 12,177
Likes: 40
From: Newport, WA
Mine has that setting in the dash, though it doesn't always seem to follow the rules and do what it's supposed to.
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