Anyone else having delivery issues?
Thread Starter
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Cross-Country
Joined: Nov 2017
Posts: 71
Likes: 20
From: Louisiana
Anyone else having delivery issues?
Is anyone else having issues with shipping?
My truck has been in transit for almost 2 months!
Ordered 8/1
Received order confirmation 8/3
Built on 10/19
Shipped on 10/20 with an estimated ETA of 11/2 to 11/9
Received at Norfolk Southern railway 10/20
Shipped via Norfolk Southern 11/19
Passing (Norfolk Southern Corp ) Sprstscan, GA 11/21
Still shows the same thing today 12/7
It sat in a railyard for a month and now it is sitting on a track in Georgia for the past 3 weeks.
It still has to make it to a railyard in New Orleans then get on a truck to my dealer 3 hours away.
Dealer says it is out of their hands, there is no one they can call, nothing they can do.
I only thought the wait while it was being processed and built was a long time! Frustrated to say the least at this point.
My truck has been in transit for almost 2 months!
Ordered 8/1
Received order confirmation 8/3
Built on 10/19
Shipped on 10/20 with an estimated ETA of 11/2 to 11/9
Received at Norfolk Southern railway 10/20
Shipped via Norfolk Southern 11/19
Passing (Norfolk Southern Corp ) Sprstscan, GA 11/21
Still shows the same thing today 12/7
It sat in a railyard for a month and now it is sitting on a track in Georgia for the past 3 weeks.
It still has to make it to a railyard in New Orleans then get on a truck to my dealer 3 hours away.
Dealer says it is out of their hands, there is no one they can call, nothing they can do.
I only thought the wait while it was being processed and built was a long time! Frustrated to say the least at this point.
Logistics Pro
Joined: Feb 2005
Posts: 3,529
Likes: 390
From: SEVA
Mine was damaged on the train and repaired near the rail yard instead of at my dealer. Took 6 weeks to make that last 50-mile journey by truck.
Thread Starter
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Cross-Country
Joined: Nov 2017
Posts: 71
Likes: 20
From: Louisiana
Thanks for the info, not making me feel any better though! LOL!
New User
Joined: Oct 2021
Posts: 14
Likes: 14
From: Mukilteo, Washington
I told the dealership I will most definitely take delivery if there's damage AND I'll be inspecting the truck before it goes to any repair shop, because I'd like to assess what damage there may be. When my truck arrives, they'll be setting it to the side until I arrive. If there's damage, I'll be working with the dealership and auto body shop to schedule repairs... and on my own time. After I give the truck a good look over, they'll send it through PDI, followed by me driving it off the lot. Should be any day now...............
4wd Low
Joined: Dec 2019
Posts: 12
Likes: 1
From: sw pa
i have worked at a dealership in the past. you would not believe what kind of damage some vehicles have when delivered. windows, doors, mirrors,flat tires with bent rims,deep scratches etc all went to the body shop.... reparied and sent back to dealer... put in inventory with the new owner not even knowing.. does not show on carfax
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New User
Joined: Oct 2021
Posts: 14
Likes: 14
From: Mukilteo, Washington
i have worked at a dealership in the past. you would not believe what kind of damage some vehicles have when delivered. windows, doors, mirrors,flat tires with bent rims,deep scratches etc all went to the body shop.... reparied and sent back to dealer... put in inventory with the new owner not even knowing.. does not show on carfax
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Laughing Gas
Joined: Aug 2004
Posts: 856
Likes: 270
From: SoCal
Is anyone else having issues with shipping?
My truck has been in transit for almost 2 months!
Ordered 8/1
Received order confirmation 8/3
Built on 10/19
Shipped on 10/20 with an estimated ETA of 11/2 to 11/9
Received at Norfolk Southern railway 10/20
Shipped via Norfolk Southern 11/19
Passing (Norfolk Southern Corp ) Sprstscan, GA 11/21
Still shows the same thing today 12/7
It sat in a railyard for a month and now it is sitting on a track in Georgia for the past 3 weeks.
It still has to make it to a railyard in New Orleans then get on a truck to my dealer 3 hours away.
Dealer says it is out of their hands, there is no one they can call, nothing they can do.
I only thought the wait while it was being processed and built was a long time! Frustrated to say the least at this point.
My truck has been in transit for almost 2 months!
Ordered 8/1
Received order confirmation 8/3
Built on 10/19
Shipped on 10/20 with an estimated ETA of 11/2 to 11/9
Received at Norfolk Southern railway 10/20
Shipped via Norfolk Southern 11/19
Passing (Norfolk Southern Corp ) Sprstscan, GA 11/21
Still shows the same thing today 12/7
It sat in a railyard for a month and now it is sitting on a track in Georgia for the past 3 weeks.
It still has to make it to a railyard in New Orleans then get on a truck to my dealer 3 hours away.
Dealer says it is out of their hands, there is no one they can call, nothing they can do.
I only thought the wait while it was being processed and built was a long time! Frustrated to say the least at this point.
Tuned
Joined: Mar 2018
Posts: 425
Likes: 198
When I called my dealer about an ETA a couple weeks ago, I was asked if I wanted to take delivery of my truck - even if there was damage. The sales manager said it's common for vehicles to be damaged in transit. Hearing this definitely didn't make me any happier. He shared with me, once vehicles arrive to the dealer, if there's damage, they take the vehicle to a local body shop, then customers can take delivery. I'm surprised repairs were done to your vehicle while in transit.
I told the dealership I will most definitely take delivery if there's damage AND I'll be inspecting the truck before it goes to any repair shop, because I'd like to assess what damage there may be. When my truck arrives, they'll be setting it to the side until I arrive. If there's damage, I'll be working with the dealership and auto body shop to schedule repairs... and on my own time. After I give the truck a good look over, they'll send it through PDI, followed by me driving it off the lot. Should be any day now...............
I told the dealership I will most definitely take delivery if there's damage AND I'll be inspecting the truck before it goes to any repair shop, because I'd like to assess what damage there may be. When my truck arrives, they'll be setting it to the side until I arrive. If there's damage, I'll be working with the dealership and auto body shop to schedule repairs... and on my own time. After I give the truck a good look over, they'll send it through PDI, followed by me driving it off the lot. Should be any day now...............
Thread Starter
|
Cross-Country
Joined: Nov 2017
Posts: 71
Likes: 20
From: Louisiana
I hope damage is not the reason it is delayed. If it is I wish they would just tell me, I will take bad news over no news at least I could decide if I needed to place another order or not.
Laughing Gas
Joined: Dec 2021
Posts: 757
Likes: 220
Would the dealer even know if it's damaged? Or would the rail company or whoever just fix the damage before continuing on with the delivery?
Logistics Pro
Joined: Feb 2005
Posts: 3,529
Likes: 390
From: SEVA
When I learned my 2022 KR had been damaged in transit, I had a $2K Ford discount available to apply towards a vehicle purchase, but became reluctant to commit it to this truck until I could inspect it myself. That discount was to expire 9/30/21, and when my the EDD slipped (again) to 10/3/21, I went to my dealer and cancelled my original order. I then placed an order for a very well equipped Lariat. Guess what? The dealer called me the very next day (9/29/21) and said the KR from my original order had arrived. So I went and looked it over and found no evidence of a repair from when the passenger-side mirror got demolished. Closed the deal and took the KR home. The Lariat just arrived at my dealer last week. I did go take a look-see at it.
