Warranty work
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Hotshot
Joined: Jul 2013
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Warranty work
Wow
called local dealership for warranty work for “service charging system” message .
next avail apt is 6 July . Today is 22 Jan.
called another Deslership 2 states away and was given a 3 March appt.
sone dealerships in high cost of living areas make more money doing oil changes and will try every tactic to avoid warranty work.
I asked the first dealer ship what happens if the truck becomes unop as a result of a charging issue.
they said you could tow it in, but no guarantees we would be able to check it until 6 July.
so now I have to drive out of state, possible incur hotel or rental expenses .
crazy times to be a Ford customer
called local dealership for warranty work for “service charging system” message .
next avail apt is 6 July . Today is 22 Jan.
called another Deslership 2 states away and was given a 3 March appt.
sone dealerships in high cost of living areas make more money doing oil changes and will try every tactic to avoid warranty work.
I asked the first dealer ship what happens if the truck becomes unop as a result of a charging issue.
they said you could tow it in, but no guarantees we would be able to check it until 6 July.
so now I have to drive out of state, possible incur hotel or rental expenses .
crazy times to be a Ford customer
Posting Guru
Joined: Feb 2018
Posts: 1,555
Likes: 516
Bring it up to Ford customer service. By chance, did you buy the truck from the dealer giving you a July appointment? That's how some dealers punish owners who don't buy from them. I went through that myself.
Fleet Mechanic
Joined: Jul 2008
Posts: 1,937
Likes: 1,221
From: Southern Crescent
Based on this article:
https://www.championautoparts.com/Pa...ing-light.html
Either you have lost an alternator or a battery is not accepting a charge. I'd take it to AutoZone or other shop willing to do a quick test in the parking lot and determine which has failed. If battery, considering your available options, I think I'd just replace the batteries with better ones and move on.
If it's the alternator then at least you know how to talk to a dealer or how to escalate with Ford.
https://www.championautoparts.com/Pa...ing-light.html
Either you have lost an alternator or a battery is not accepting a charge. I'd take it to AutoZone or other shop willing to do a quick test in the parking lot and determine which has failed. If battery, considering your available options, I think I'd just replace the batteries with better ones and move on.
If it's the alternator then at least you know how to talk to a dealer or how to escalate with Ford.
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Hotshot
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I installed two new batteries and I’m getting a mid 14v charge which is spot on.
this is a nuisance idiot light that needs an oem tool to reset.
unlikey that there is anything physically wrong...but we will see.
I live on Staten Island ny. One of nyc’s 5 counties.
1.5 hours east on I 78 takes me thru the neck of Nj and into PA.
appt for next week at Koch33ford Ford.
this is a nuisance idiot light that needs an oem tool to reset.
unlikey that there is anything physically wrong...but we will see.
I live on Staten Island ny. One of nyc’s 5 counties.
1.5 hours east on I 78 takes me thru the neck of Nj and into PA.
appt for next week at Koch33ford Ford.
Fleet Mechanic
Joined: Jul 2008
Posts: 1,937
Likes: 1,221
From: Southern Crescent
Do you think disconnecting the batteries for a few hours would clear it? It would be a cheap fix if it worked.
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Fleet Owner
Joined: Jan 2004
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From: Brentwood,CA
Nope but a few quick seconds using forscan will reset the BMS.
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Hotshot
Joined: Jul 2013
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had to order a new odbc connector which will be here wens.
I currently have forscan lite
hope it works
googled around and found a few cases of the same that involved Ford ultimately replacing batteries, alternators, harnesses, etc.
will post the forscan results
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Hotshot
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batteries were disconnected over night ...error is still with us
used an odbc scanner to clear the battery light after replacing the batteries but the message and the light returns 20 seconds after startup.
battry charge voltage is normal.
Mountain Pass
Joined: Sep 2020
Posts: 109
Likes: 23
Most likely corroded -broken-or disconnected wire from the alternator. Have seen many 150's, navigators and expeditions with this. Could still also be the alternator..The voltage sense wire is not sensing the alternator is working so the pcm turns on the charging system light.
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Hotshot
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Most likely corroded -broken-or disconnected wire from the alternator. Have seen many 150's, navigators and expeditions with this. Could still also be the alternator..The voltage sense wire is not sensing the alternator is working so the pcm turns on the charging system light.
thats what I’m checking tomorrow. Saw a few videos that point to a wire bundle on the bottom of the engine on the pax side.
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Fleet Mechanic
Joined: Oct 2012
Posts: 1,830
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From: NorCal
I would be pretty pissed off if my dealer said that to me. My next step would be to the Shop Manager and then to Ford Corp. This is a new truck, under warranty and should be a priority IMO..otherwise the factory warranty / extended warranties aren't worth a dime.
Can you call another dealer? If this is how they treat a customer, its time to find another dealership IMO
Can you call another dealer? If this is how they treat a customer, its time to find another dealership IMO