Originally Posted by Y2KW57

It is difficult to compare your before and after photos on your exhaust hangar, because the photos are presented at vastly different angles, and field of views.

If the second photo was shot at the same angle as the first photo, and if the first photo had as wide field of view as the second photo, that might have made a before and after assessment easier outside of the context having an identical vehicle to crawl under and check.

Exhaust system hangars vary by wheelbase, cabstyle, engine type, model year, etc, so for someone to have the same context to refer to, they would have to have the same type of truck as you (which you do not describe in your signature), and also be motivated to go lie down in the snow on your behalf to check their truck against your photos, to get the orientation that is not available with the photos presented.

What concerns me about the "repair" depicted in the "after" photo is... for the exhaust hangar to be clocked 180 degrees upward, the entire exhaust system would seem to have to have also been elevated, and if so, how was that done, what other hangars were changed (as the exhaust system is relatively rigid), and, what are the ramifications of such a dramatic positional deviation from the original design?

The flexible exhaust hangars not only resolve and absorb vibrations and movement, they also have a purpose built swinging direction (they swing aft) to accommodate the exhaust system's growth and lengthening from heat expansion. The cumulative growth or lengthening of the exhaust can "stack" up to quite a bit of measurable length gain as the exhaust gets hot. It shrinks again in length as the exhaust cools, and the swinging double eyelet loop design and directional orientation of the exhaust hangar accommodates these expansion and contraction cycles.

To any extent that the dealership service techs disrupted the directional swing of the exhaust hanger in order to make you happy, and thus maintain their "Blue Oval" status for having satisfied customer's concerns, the ramifications might not manifest themselves until enough expansion and contraction cycles have been constrained from swinging in the direction of growth freely to the point of fatiguing a point of stress concentration that otherwise would not have been constrained with the original design.

Perhaps the best solution is for you to find similarly configured vehicles on local dealership lots, lay down in the snow, and take photos, using care to replicate the same angle and field of view, and then present these photos to your dealership in the event that their solution is not consistent with production design. You may also find that other new trucks have the same, or different, hangar deviance that you first found in your truck, and thus might come away with a broader based and realistic set of expectations for how the hangars can be situated.

Looking at your before photo, I would have just slid the lower half of the flexible double eyelet hangar to the left slightly, so that it was vertical and up against the stop on the arm that passes through the lower hole.

Originally Posted by nitebreeze

It looks like they changed the angle of your bracket so the muffler is no longer hanging. It looks like all they had to do was slide the hanger rubber left to align it (I had to do that once before).

Originally Posted by mcmurm

Gotta love the details @Y2KW57 provides. He's right, they changed the orientation of the exhaust, which should be fixed. Not sure why they did that when they could have just slid the hanger over to straighten it in 5 seconds.

Originally Posted by Tarterusys

yep and I’m not sure I like the way they fixed what imo wasn’t a problem in the first place. Like others have said, I would have either just tapped the rubber over or better yet kept an eye on it. I would be willing to be that after a short while it would have fixed itself on its own.But to each their own Jmo

Originally Posted by RONMCHUGH

I would have a problem more with the fingerprints inside the light housing !!

Originally Posted by Y2KW57

Now the question is, will Ford run the fingerprint and dock the factory worker's pay for the warranty expense?