Tires
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New User
Joined: Sep 2020
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Tires
Took to a dealer for michelin tires started cupping at 1500 miles. The service writer said i don't see cupping. i told him to get a micrometer to prove it is cupping. he said i have good eyes. i told him i've been doing this for over twenty years, i would do it myself but warranty would not pay me, because i am not ford certified. at end of day went back because had a call saying truck is done. i asked what was done. He replied just an alignment. i ask about the tires cupping he told me that it is normal wear. i told him that is not normal, he said if any problem that to come back, i said what about replacing tires? because when tires start cupping it is going to keep cupping. some people just like to get around repairing properly.i am waiting for tires start vibrating so i can go back. what do you people think about this?, what about customer service? where did it go? truck is 2020 f250 7.3l 4x4 crew cab.
Tuned
Joined: Jun 2020
Posts: 336
Likes: 5
My father in law had a very similar issue on his GMC. He went to the dealer, they told him to go directly to the manufacturer because they wont cover it. He went to the manufacturer and they said pound sand..... Unfortunately customer service sucks now a days and unless you have a really good relationship with the service manager you are most likely out of luck. Keep us posted and best of luck.
Laughing Gas
Joined: Apr 2011
Posts: 1,083
Likes: 19
From: North Shore, MN.
I'd contact the Dealer Principal or General Manager and ask them to follow up with the Service Manager
before you go to the Tire Manufacture and explain to them what Ford Service did not do
before you go to the Tire Manufacture and explain to them what Ford Service did not do
Fleet Mechanic
Joined: May 2018
Posts: 1,765
Likes: 502
There are a lot of factors that can contribute to cupping. What do you think the issue is? They're LT tires, mine start to cup also if I do a lot of unloaded miles. I just rotate them every 5-10k miles to keep them evened out and life goes on. Try adjusting your tire pressure, see if that helps. If you run them at full pressure for a lot of miles when the truck is unloaded, or have them underinflated for the load, they're going to cup. If the alignment is good and you don't suspect any other parts are causing a failure (bad bearing, bad shocks, bad bushings), I don't know what you expect the dealership to do.
Hotshot
Joined: Jun 2003
Posts: 12,338
Likes: 4,349
From: SW VA
Sounds like making a mountain out of a mole hill, especially if the cupping is so slight that you need a micrometer to check it... You got your alignment, now keep rotating them
I haven't owned a truck that didn't cup tires to some extent...new or used
I haven't owned a truck that didn't cup tires to some extent...new or used
Hotshot
Joined: Mar 2017
Posts: 10,150
Likes: 1,369
From: Chaz
Tried with some Michelins that wore very prematurely and the dealer sent me to Michelin and then vice versa.
I would just rotate them and adjust the tire pressure. Remember the pressure is set to be running at full gawr.
I would just rotate them and adjust the tire pressure. Remember the pressure is set to be running at full gawr.
Senior User
Joined: Jan 2012
Posts: 422
Likes: 4
I work in a high volume, high end tire shop and see a lot of tires.. Fords will cup the tires more than Chevy or Dodge it seems, but they all do.. The key thing to do is simply rotate the tires every ~5k miles. Once rotated, the cupping will be spun off in short time before it's allowed to get worse and you keep on trucking. If you get cupping so slight you need a micrometer to calculate it, the tire does not get replaced. Rotate and let the tire wear flat on a different position and keep on trucking.. Checking the alignment was the correct repair
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Ed G
1983 - 2012 Ranger & B-Series
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Sep 8, 2005 07:51 PM
