Look for a little advice as I have been dealing with this for three weeks now and still no satisfied. I took my truck in on 2/24 to get the door latch fixed for issues with freezing as well as the carpet shielding recall. I went to pick up the truck on 2/26 and would not take delivery as they had used black silicon for the door latches and you could see it in various spots and was not uniform. It's a white truck and was very noticeable. They kept the truck to fix my concerns and redid them using clear silicon. Not sure why they didn't do that in the first place but apparently ford sends black in all kits for this. I went to pick up truck on morning of 2/28. They corrected the silicon issue I had but I then noticed on the inside two slight rips in my interior on the arm rest in the exact same spot on both front doors. My best guess is they used a screw driver to pry them off and that is when the damaged occurred. I brought this to their attention and they agreed to send me to an interior guy to fix and promised it would be OEM. I took it on the following Tuesday for them to look at it. They then ordered the fabric and again was told it would be OEM and they could easily fix it. They got the material in and I dropped it off this morning 3/10 to be fixed. Went to pick it up and the job does not look even close to OEM seam is not even nor is the fabric tight like it was before. Plus there are now scratches on the plastic on the door handles. It made me sick to my stomach. Yes the truck is 18 months of but this is damaged I have no caused. I told the guy I was not happy with the work and he stated he could fix it. I called the dealership and asked to speak with the service manager and of course it is after 5 so he isn't there and no body that makes any decisions like that can be reached. Is it completely unreasonable for me to request them to order new door panels to correct the issue and do you think that is something they would do? I know every dealership is different. Thanks for your input.

 

A technician climbed on my rim to check something in the engine bay and he scratched the hell out of it. I made them order a new one.

A tech received a big rock and cracked the windshield while doing a test drive. I made them change it.

Also lost a hubcap 5 mins after leaving the dealership... They ordered a new one


I think you get the idea haha

 

This is a perfect example of why I hate the thought of having any warranty work done, and why having several recalls so soon is disappointing. Some try to make it seem like its no big deal to have recalls or warranty repairs on a new truck because, "the dealer will fix it". Uh huh, what about the collateral damage that they seem so good at, or the time wasted having to deal with these things (not just dealerships). Anyway, sorry to hear about this, in my opinion it is not unreasonable to insist on new door panels, if thats what it takes to fix their F-up.

 

weird, they used clear silicone on my magnetic truck and it looks horrible..... its going back in

 

One reason I dont fix recalls unless its major they tend to mess up more than when you brought it in.

 

New door panels should have been ordered before they tried to deliver the truck to you.

I bet it will be difficult to get them to replace the door panels as they tried to “save a dime” by having some aftermarket shmo shop redo the panels.


Overall, poor service.

 

My thoughts are this-
always discus issues and concerns calmly and professionally-
they listened to your concerns with silicone and addressed it, they listened to you about the rips and tried to address it- the repair is not as promised- now calmly exlpian the issue and remind them you have been patient and cooperative but they now will have to replace them to your satisfication. They ttempted the fix which means they took responsibility- now they should see it tru-

my truck is due for the ddor latch repair- where are they using silicone?

 

Thank you guys for your replies. I have remained calm during the process even when not wanting to. The service manager is supposed to call me in the morning so we will see how it goes.

 

I have the warped dash problem in my 2018. It will stay that way. Last thing I want is my truck ripped apart by a guy who cant wait for
beer-thirty. And then theres no guarantee the replacement dash wont warp. But almost a guarantee I would have rattles after its replaced.
so then id end up with a warped dash that rattles.

“Let it be, Let it be”


Hope they get your rig fixed properly!

 

..........

 

[QUOTE=StonedGrey;19164681]I have the warped dash problem in my 2018. It will stay that way. Last thing I want is my truck ripped apart by a guy who cant wait for
beer-thirty.


Get your point, but it's not the tech who can't wait until beer-thrity. It's the ridiculously low labor hours paid for recalls. As a tech, you make your money on jobs you can complete faster than the paid labor times. That's almost impossible with most recalls. So, the tech will try every shortcut repair procedure you can imagine to just get that darn vehicle out of their bay and back to work where there efficiency is above 100% as measured by paid time divided by actual time.

That is why you get scratched, rips, dents, etc. Add to this the fact that most recalls are a hack too. NHTSA is breathing down the manufacturers neck. So, they have to come up with a fix that works...ANY FIX. That means some bs silicone fix or one on my porsche rear seat belts that had a problem with retracting where they installed a huge metal buckle on the belt so it wouldn't retract all the way in. It looked hideous. Unless it is a safety recall or it is a part replcement that is pretty simple, hard pass for me. I have recalls on the truck, screw that... Not having someone pull a section 8 bathtub caulk job on my $77k truck.

 

can someone post a pic of this repair?

 

Unfortunately, I dont find this to be true of just recall service, I find it true of all service. Even a simple oil change. I would love to find a tech that cares as much about what he/she is working on as I do, and not just how fast they can get it done.

 

This is why i hate dealers, and only go to them for last resort. I'd honestly most of the time pay out of pocket for a repair at a reputable shop then a "free" warranty repair at a dealership. Here's my experiences:

Vehicle prep broke the back pano glass during vehicle prep, took over 2 weeks to get them to replace it and prolonged my pickup date of my truck. Bunch of lies and dates along the way.

Took 4 tries to get my massage seats to work correctly. First trip i left work early to get there before they closed for the day, only to find out they have ZERO loaner vehicles. Only a kiosk Enterprise rental desk and they left 30 mins before i showed up. Was never informed of this when i made my appointment and told them when i would be coming.

The last time they fixed the seat, the next day i noticed the zipper was completely separated from the bottom all the way to the top of the driver seat. Could see the entire inside of the seat. Of course the zipper was messed up during reinstall from the massage repair, so they fixed it. Over a week without my truck.

 

Ran into the same issue with a rather large Ford chain of dealers. They had to remove my back glass to fix the roof molding from the factory. They ended up scratching up my rear leathers seats and the door panels as well. When I received the truck back, the rear interior was trashed with muddy foot prints everywhere. It took a BBB complaint along with a call and complaint to the States Attorneys office to get the dealer to rectify. They wondered why I gave them 1 star on their survey they sent to me.