Ford.com’s inventory search is garbage
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New User
Joined: Sep 2013
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Ford.com’s inventory search is garbage
Been on the lookout for specific options and colors on an F-350 using cars.com and decided to try out the search inventory feature on the Ford site. It’s missing a ton of trucks that are actually for sale at dealers and the ones it does have are no longer for sale. In today’s world, there is no excuse for that.
This whole ordeal has been the most frustrating search experience I’ve ever gone through. I’ve found 4 different trucks over the past two weeks and each one has sold the day before I was scheduled to go check it out.
This whole ordeal has been the most frustrating search experience I’ve ever gone through. I’ve found 4 different trucks over the past two weeks and each one has sold the day before I was scheduled to go check it out.
Senior User
Joined: Jun 2017
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I felt similarly and then found a solution. Use their online chat service during business hours. You can configure your truck using their builder tool, send a link to the chat person, and they will find all the trucks that match it within a specified radius.
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New User
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Problem is that during their working hours I’m busy at work. Real time (+/- a day) inventory searches have been pretty good for about 20+ years without having to chat with someone during their working hours. It’s incredibly embarrassing that a company like ford can’t even match the accuracy of a do it yourself Etsy account.
Senior User
Joined: Jun 2017
Posts: 121
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Problem is that during their working hours I’m busy at work. Real time (+/- a day) inventory searches have been pretty good for about 20+ years without having to chat with someone during their working hours. It’s incredibly embarrassing that a company like ford can’t even match the accuracy of a do it yourself Etsy account.
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Logistics Pro
Joined: Mar 2019
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I agree, the Ford inventory search is too limited. 100 mile radius and only a few filters. I haven't ran into the problem th OP has, every truck I looked into was in stock.
I wasnt aware that the chat people would do a wide search like described. my interaction with them has been pretty disappointing, usually they want to set me up with my local dealer (who has nothing I want).
I wasnt aware that the chat people would do a wide search like described. my interaction with them has been pretty disappointing, usually they want to set me up with my local dealer (who has nothing I want).
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From: SIOUX FALLS
Been on the lookout for specific options and colors on an F-350 using cars.com and decided to try out the search inventory feature on the Ford site. It’s missing a ton of trucks that are actually for sale at dealers and the ones it does have are no longer for sale. In today’s world, there is no excuse for that.
This whole ordeal has been the most frustrating search experience I’ve ever gone through. I’ve found 4 different trucks over the past two weeks and each one has sold the day before I was scheduled to go check it out.
This whole ordeal has been the most frustrating search experience I’ve ever gone through. I’ve found 4 different trucks over the past two weeks and each one has sold the day before I was scheduled to go check it out.
Logistics Pro
Joined: Mar 2019
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I only see a drop down menu that goes up to a 100 mile radius. Where would I put the 500?
Freshman User
Joined: Sep 2017
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From: SIOUX FALLS
Look up at your address bar at the top of the screen...you will see 100 in it. switch it to 500 and hit enter.
Cargo Master
Joined: Jan 2015
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From: Boise
Junior User
Joined: Oct 2018
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ETA, this was apparently already covered.
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