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Ford Dealer Overfilled my 6.7 by 2 quarts

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Ford Dealer Overfilled my 6.7 by 2 quarts

  #1  
Old 12-05-2018, 02:21 PM
Bensmess
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Ford Dealer Overfilled my 6.7 by 2 quarts

Took my 2017 f350 6.7 to ford for a 15k service. I noticed they put in 15 qts of oil. Oil on dipstick is about an inch above max line. The owners manual calls for 13 quarts with filter. They also did this on previous oil change at 10k miles. Does this damage the motor in the long run?

Update;
My manual states 13 quarts. I spoke to the dealer and apparently they were using old information. I sent an oil sample to Blackstone prior to this most recent change. Should have results next week. Ford dealer apologized and told me next service is on them. I can’t really complain too much unless my oil analysis comes back bad. Thanks for all the replies.
 

Last edited by Bensmess; 12-07-2018 at 10:28 PM. Reason: added info
  #2  
Old 12-05-2018, 02:28 PM
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Originally Posted by Bensmess View Post
Took my 2017 f350 6.7 to ford for a 15k service. I noticed they put in 15 qts of oil. Oil on dipstick is about an inch above max line. The owners manual calls for 13 quarts with filter. They also did this on previous oil change at 10k miles. Does this damage the motor in the long run?
Don't even consider a long run condition which could be some foaming or blow out. Call their attention to it and have them correct it. Older models held 15 quarts. They must have a green kid doing oil changes and looking at the wrong model year requirements.
 
  #3  
Old 12-05-2018, 02:45 PM
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Originally Posted by Bensmess View Post
Took my 2017 f350 6.7 to ford for a 15k service. I noticed they put in 15 qts of oil. Oil on dipstick is about an inch above max line. The owners manual calls for 13 quarts with filter. They also did this on previous oil change at 10k miles. Does this damage the motor in the long run?
They done this once already? Why on earth would you go back?
 
  #4  
Old 12-05-2018, 02:58 PM
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Originally Posted by HDSlowride View Post
Don't even consider a long run condition which could be some foaming or blow out. Call their attention to it and have them correct it. Older models held 15 quarts. They must have a green kid doing oil changes and looking at the wrong model year requirements.
Thank you. I will correct it ASAP. I do not know if he was green or not.
 
  #5  
Old 12-05-2018, 03:02 PM
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Originally Posted by schlepprock250 View Post
They done this once already? Why on earth would you go back?
Great question. I did not realize they did it the first time until it was due for this oil change. I specifically asked the tech not to overfill it but these young techs never check the stick after a service. I will never service here again.
 
  #6  
Old 12-05-2018, 04:29 PM
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Originally Posted by HDSlowride View Post
Don't even consider a long run condition which could be some foaming or blow out. Call their attention to it and have them correct it. Older models held 15 quarts. They must have a green kid doing oil changes and looking at the wrong model year requirements.
My 2016 holds 13 quarts with filter. I hear for the 2017s+ it's a misprint in the owner's manual.
 
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Old 12-05-2018, 06:02 PM
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Originally Posted by Overkill2 View Post
My 2016 holds 13 quarts with filter. I hear for the 2017s+ it's a misprint in the owner's manual.
Some of the 17's had a misprinted manual. ALL 6.7 diesels from 2011 to current hold 13 quarts. The dealer maintenance software was wrong for about 3 to 4 years, showing 15 quarts of 15-40 oil instead of the correct 13 quarts of 10-30. It is beyond belief that this craziness is still going on.

I had this happen to me on my very first "free" oil change. I sent a sample to Blackstone to check for damage and correct oil. They reported no damage but it was 15-40. Now I know that the 15-40 isn't a big deal, but I told them I was headed to Canada in January and wanted the oil that was stated on the filler cap.

On a visit 2 years later they were still doing it all wrong. It is best to do it yourself, otherwise you have no clue what is going in there.
 
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Old 12-05-2018, 06:23 PM
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The 6.7L has been 13 qts since release, no dealer has an excuse to get that wrong now. Crazy to see this is still a procedural issue eight years later.
 
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Old 12-05-2018, 06:54 PM
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I had a place do that once. When they handed me the invoice and it showed 15 qts I made them pull it back in and drain it and then refill with 13 qts.
It was a pain for them and they wasted oil. but it drove home the point that it was their mistake and they needed to pay attention
 
  #10  
Old 12-06-2018, 07:53 AM
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And this is why I buy my own oil and take 3 jugs (12 quarts) to the dealer. Only once have they mentioned that it needs 13 quarts, but I top off at home. When I had an Ecoboost, I took 6 quarts and the tech said I was 2 qts shy. Rather than argue, I told him I would top off at home. He came back later and said it only needed 6. LOL!
 
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Old 12-07-2018, 08:05 AM
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I change mine myself, especially now with a bypass oil filtration system in the truck. I also check my oil monthly.
 
  #12  
Old 12-07-2018, 07:16 PM
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I understand everyone canít do it,But Iím the only one that pops my hood.I even turned down my first free oil change when I bought my truck,Iíll do it thank you.Being my first 6.7 I did read the manual.Mine stated 15 qts also.I just so happened to check the stick at 12.5 qrts and couldnít figure out why it was almost half way up the dip stick.Well I know why now.
 
  #13  
Old 12-07-2018, 10:27 PM
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My manual states 13 quarts. I spoke to the dealer and apparently they were using old information. I sent an oil sample to Blackstone prior to this most recent change. Should have results next week. Ford dealer apologized and told me next service is on them. I can’t really complain too much unless my oil analysis comes back bad. Thanks for all the replies
 
  #14  
Old 12-08-2018, 08:34 AM
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I would like that in writing. At a minimum, I would get the service managers info and document everything just in case.
 
  #15  
Old 12-08-2018, 09:42 PM
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Yeah, my '17 manual clearly states 15 qts. First oil change I was glad I put a Fumoto valve on the pan...
I didn't realize until this thread that the manual was wrong but assumed something was goofy with my setup. Thanks all for the info.
 

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