Don't even consider a long run condition which could be some foaming or blow out. Call their attention to it and have them correct it. Older models held 15 quarts. They must have a green kid doing oil changes and looking at the wrong model year requirements.

 

They done this once already? Why on earth would you go back?

 

 

 

My 2016 holds 13 quarts with filter. I hear for the 2017s+ it's a misprint in the owner's manual.

 

Some of the 17's had a misprinted manual. ALL 6.7 diesels from 2011 to current hold 13 quarts. The dealer maintenance software was wrong for about 3 to 4 years, showing 15 quarts of 15-40 oil instead of the correct 13 quarts of 10-30. It is beyond belief that this craziness is still going on.

I had this happen to me on my very first "free" oil change. I sent a sample to Blackstone to check for damage and correct oil. They reported no damage but it was 15-40. Now I know that the 15-40 isn't a big deal, but I told them I was headed to Canada in January and wanted the oil that was stated on the filler cap.

On a visit 2 years later they were still doing it all wrong. It is best to do it yourself, otherwise you have no clue what is going in there.

 

The 6.7L has been 13 qts since release, no dealer has an excuse to get that wrong now. Crazy to see this is still a procedural issue eight years later.

 

I had a place do that once. When they handed me the invoice and it showed 15 qts I made them pull it back in and drain it and then refill with 13 qts.
It was a pain for them and they wasted oil. but it drove home the point that it was their mistake and they needed to pay attention

 

And this is why I buy my own oil and take 3 jugs (12 quarts) to the dealer. Only once have they mentioned that it needs 13 quarts, but I top off at home. When I had an Ecoboost, I took 6 quarts and the tech said I was 2 qts shy. Rather than argue, I told him I would top off at home. He came back later and said it only needed 6. LOL!

 

I change mine myself, especially now with a bypass oil filtration system in the truck. I also check my oil monthly.

 

 

 

I would like that in writing. At a minimum, I would get the service managers info and document everything just in case.

 

Yeah, my '17 manual clearly states 15 qts. First oil change I was glad I put a Fumoto valve on the pan...
I didn't realize until this thread that the manual was wrong but assumed something was goofy with my setup. Thanks all for the info.