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mirror housing warped Ford says impact BS

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Old 03-18-2018, 10:34 AM
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mirror housing warped Ford says impact BS



 
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Old 03-18-2018, 10:37 AM
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has anyone else had a problem with the mirror housing warping? I took it to Ford and they denied it because they said it was impact damage. as you can see the mirror was not struck and no damage to mirror on bottom mount. it looks like it's rolling up from the corner.
 
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Old 03-18-2018, 03:04 PM
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Yah, I don't see indication of impact either. If they won't warranty, maybe heating (warming) it carefully with a heat gun, and wrapping tape around the mount to pull it down until it cools will help.
 
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Old 03-18-2018, 03:07 PM
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Take it to another dealer?
 
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Old 03-18-2018, 03:17 PM
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In the second pic, if I were looking at it--would think you have an impact dimple exactly in the corner...doesn't look the same in the other pics.
 
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Old 03-18-2018, 03:18 PM
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Ask them where the impact damage is because I don't see it? I was a writer and I would have ordered the new trim piece no problem. Now...If there were signs of an impact then that would be a different story. Lazy A$$ writer. Ask for the SM.
 
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Old 03-18-2018, 03:22 PM
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Originally Posted by Mud Doc
In the second pic, if I were looking at it--would think you have an impact dimple exactly in the corner...doesn't look the same in the other pics.
I see what you are saying but not 100% sold that it is impact damage. I'd have to compare it to the other side or another like vehicle.
 
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Old 03-18-2018, 07:46 PM
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I just went through this with a bubble in the grille, that they said came from a rock chip. I contacted Ford corporate and they took care of it and replaced my grille in a week.

If they tell everyone "no" at first, most people will stop there and Ford saves millions!
 
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Old 03-18-2018, 08:59 PM
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Originally Posted by jmaaustin73
has anyone else had a problem with the mirror housing warping? I took it to Ford and they denied it because they said it was impact damage. as you can see the mirror was not struck and no damage to mirror on bottom mount. it looks like it's rolling up from the corner.
Justin,

First call the customer assistance center and open a case at the district level so a ford rep has to get involved. If they don't cover it, the file a small claims case. In my experience, Ford will handle instead of sending a rep to small claims court. Also, judges almost always side with the vehicle owner unless it is pretty obvious that it's not a manufacturer problem.
 
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Old 03-18-2018, 09:02 PM
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Originally Posted by Mud Doc
In the second pic, if I were looking at it--would think you have an impact dimple exactly in the corner...doesn't look the same in the other pics.
this actually looks like a bind when either swinging the mirrors in our out. I'd bet that the tolerance might have been a little tight and a moving piece caught on a stationary piece and cause the deformity and the very small dimple. In my opinion, this is not due to impact, but due to a binding situation.
 
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Old 03-18-2018, 10:47 PM
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I'll trade you the mirror for my dented rear bumper...
 
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Old 03-19-2018, 07:45 AM
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One of our work trucks has similar warping, and rock impact marks. Sorry man.

Try clamping it down with rubber jaw wood working clamps, and heating it gently with a heat gun or hair dryer on a warm sunny day. Otherwise, I'd wait until you spot a SD in the wreck yard.
 
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Old 03-19-2018, 07:56 AM
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Mine had the same problem- the mirror wasn’t assembled properly- there is a tab that is supposed to hold that part down. The dealer replaced the whole mirror assembly
 
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Old 03-20-2018, 12:35 PM
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Sorry guys just got back from camping trip. I am going to go see my local dealer GM to talk about this Ford denial business. I will post better pics of the mirror with it folded and opened.
 
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Old 08-20-2021, 04:48 PM
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I hate resurrecting old threads but I just got denied by Ford for a claim, too. The mirror housing on my 2019 F250 warped in the short time the car's actually been on the road. Ford claims it was due to "external influences" i.e., the sun. How much more of the truck should I expect to have melt on me?

This truck has been so much trouble - between the documented oil leak it was at the dealer to fix when we found the warped housing, the persistent death wobble issues, and now this...
 
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