17C12 Ford F150 recall
#16
09-23-2017, 09:03 AM
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#17
09-23-2017, 01:03 PM
#18
09-23-2017, 01:19 PM
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Dont let them take it.... I made that mistake...
#19
09-23-2017, 02:21 PM
#21
09-23-2017, 02:25 PM
If it just another dealer, I may try to negotiate some free oil changes or something of that nature.
I would insist on a comparable loaner.
Not paying for a Platinum and driving a XL.
Someone made a mistake, no need to hammer them.
#22
09-23-2017, 02:44 PM
https://owner.ford.com/tools/account...s/results.html
I don't think these seatbelts are an option, but rather the standard way seatbelts are being made now.
#23
09-23-2017, 02:46 PM
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take that memo above to them, and have a little talk.
#24
09-23-2017, 02:56 PM
If it was me and I liked or needed that particular dealer, I would take it back.
If it just another dealer, I may try to negotiate some free oil changes or something of that nature.
I would insist on a comparable loaner.
Not paying for a Platinum and driving a XL.
Someone made a mistake, no need to hammer them.
If it just another dealer, I may try to negotiate some free oil changes or something of that nature.
I would insist on a comparable loaner.
Not paying for a Platinum and driving a XL.
Someone made a mistake, no need to hammer them.
#25
09-23-2017, 02:58 PM
Join Date: Sep 2015
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If it was me and I liked or needed that particular dealer, I would take it back.
If it just another dealer, I may try to negotiate some free oil changes or something of that nature.
I would insist on a comparable loaner.
Not paying for a Platinum and driving a XL.
Someone made a mistake, no need to hammer them.
If it just another dealer, I may try to negotiate some free oil changes or something of that nature.
I would insist on a comparable loaner.
Not paying for a Platinum and driving a XL.
Someone made a mistake, no need to hammer them.
#26
09-23-2017, 10:46 PM
#27
09-24-2017, 09:15 AM
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I hear you. Personally, it's not about what I can get out of the dealership. it's about principles. The dealership put making a buck in front of the safety of the customer. I had my family in the vehicle that night, I bought it. Too make the situation even more difficult, I'm over 2 hours away from them, so it's not like I can go stand on top of the GMs desk. There has been 0 communications between the leadership and I. No explanation, nothing. A salesman called me to notify they had to have the truck back, when it should have been the GM. When I asked for the leadership to call me, I got someone who said they were the sale manager. This person is not even listed in the staff on their webpage, so he could car wash guy for all I know. If they would have handled this differently, I wouldnt be so pissed. Dealerships need to be held accountable for their actions. I am in management and I take responsibility for my employees actions and I, personally, talk to my customers, if there is an issue. Also, I work with computer databases and I can tell you without a doubt this vehicle I bought was flagged in the system and the no-sale recall was ignored. Once the dealership realized they could not complete the process with Ford marking the vehicle as sold in the Ford database, they are trying to cover their tracks and not get slapped with a large fine. However, They did complete the finance portion, so they have their money which all that matters to them. In my entire life of trading vehicles about every 3-4 years, I have only dealt with 1 dealership that actually cared for their customers.
#29
09-24-2017, 02:01 PM
Folks,
Does anyone know how how can get in touch with the Southwest Louisiana or Southeast Texas Regional Ford reps?
Here's my situation:
Last week, on Sept 13, 2017, I bought a new 2017 Ford 150 King Ranch from a dealer, just across the Louisiana border, in Luftkin, TX(2 hours from home). The following evening on Sept 14, 2017 the dealership notified me that they must come and get the truck due to the 17C12 seatbelt recall that has been issued as a "No Sale" recall. After some research, I found out the recall was issued on 28 August 2017 and someone at the dealership knew my F150, along with 11 others on the lot were under the "No Sale" policy and chose to sell anyway.
I know for the fact that during the finance paperwork portion at the dealership a service code popped up on the screen and the finance rep called someone ( I believe to be the service manager) asking about it. She was told it was fine to sell the truck and if there is an issue the customer can deal with it( found this out after the fact). When the paperwork was submitted to Ford Corporate to mark the truck as sold, that's when the sales manager realized that the "No Sale" recall was in effect(so I am being told).
The bottom-line is I am getting the run around at the Dealership, my new truck is sitting at the dealership, and there is no expected return date. I am being told it could be sometime mid-October until I get it back(if I would have know this, I would have not released the truck back the dealership). I have asked to talk to the dealership owner, but keep getting passed to the Ford sales manager. I have paid for the F150, the dealership has my trade-in, and I want my new truck....
I have contacted Ford Customer Care and ended up talking to some who spoke poor English and was absolutely NO help....I was told to contact the dealership for repairs. She couldn't comprehend my situation.....
They only thing the dealership has done is provided me with a truck to drive during this whole fiasco....but, that's not the answer....
Any help/advice is appreciated!!!!Hope someone from Ford PM's me....
Does anyone know how how can get in touch with the Southwest Louisiana or Southeast Texas Regional Ford reps?
Here's my situation:
Last week, on Sept 13, 2017, I bought a new 2017 Ford 150 King Ranch from a dealer, just across the Louisiana border, in Luftkin, TX(2 hours from home). The following evening on Sept 14, 2017 the dealership notified me that they must come and get the truck due to the 17C12 seatbelt recall that has been issued as a "No Sale" recall. After some research, I found out the recall was issued on 28 August 2017 and someone at the dealership knew my F150, along with 11 others on the lot were under the "No Sale" policy and chose to sell anyway.
I know for the fact that during the finance paperwork portion at the dealership a service code popped up on the screen and the finance rep called someone ( I believe to be the service manager) asking about it. She was told it was fine to sell the truck and if there is an issue the customer can deal with it( found this out after the fact). When the paperwork was submitted to Ford Corporate to mark the truck as sold, that's when the sales manager realized that the "No Sale" recall was in effect(so I am being told).
The bottom-line is I am getting the run around at the Dealership, my new truck is sitting at the dealership, and there is no expected return date. I am being told it could be sometime mid-October until I get it back(if I would have know this, I would have not released the truck back the dealership). I have asked to talk to the dealership owner, but keep getting passed to the Ford sales manager. I have paid for the F150, the dealership has my trade-in, and I want my new truck....
I have contacted Ford Customer Care and ended up talking to some who spoke poor English and was absolutely NO help....I was told to contact the dealership for repairs. She couldn't comprehend my situation.....
They only thing the dealership has done is provided me with a truck to drive during this whole fiasco....but, that's not the answer....
Any help/advice is appreciated!!!!Hope someone from Ford PM's me....
Another option would be for you to request from the same selling dealer another vehicle equipped just like the one that`s in for a recall.
In my opinion, this is the most reasonable option because they knowingly sold you a vehicle that was not supposed to be sold which i`m sure is illegal but then again, some of this is partly your fault because you stated that when you were signing the paper work, said recall/no sell info came up on the computer screen and you disregarded this info.
Let us know how this turns out and good luck to you.
#30
09-24-2017, 02:24 PM
He found out later what the truth was.
Assuming everything he says is correct, he was done wrong plain and simple.
The question is what his true damages would be.