Won't Stand Behind 55,000 mile Powerstroke
#61
02-03-2017, 01:04 PM
Naturally I am sure there are opposing sources of information, but Consumer Report notes a high percentage of Ford F150 owners (82%) would buy their trucks again in comparison to owners of Tundras (76%). F250s come in third place at 72%.
My thought is customer satisfaction is still an idea in search of reality no matter whose steering wheel you wrap your hands around.
Steve
My thought is customer satisfaction is still an idea in search of reality no matter whose steering wheel you wrap your hands around.
Steve
#62
02-03-2017, 01:13 PM
Logistics Pro
Maybe it's just my experience from working there(Toyota, Honda, Kia, Hyundai, BMW, Mercedes, Fiat, Mazda), but all of the service departments were busy. Granted, it wasn't for blown headgaskets like the 6.0 liter diesel or intake gaskets like the GM 3100, 3400 and 3800. Or rear axles on Grand Cherokees.
#63
02-03-2017, 01:51 PM
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But back to the main point here and Im gona ramble... USA made/designed vehicle manufacturers do not stand behind their products. Not for very long anyway and will try in vain to sidestep paying a red cent to fix design or installation flaws, some even inside their warranty boundaries. This is gleaned from direct experience over the last 30 years. ...
Really all that needs to happen is a simple gesture like providing the parts at cost or splitting the difference somehow or something creative. Not the cold "either-or" routine we get from American stealers and manufacturers.
Recent example: My running boards were rotted at 36,400 mi ...I tried in vain to get some help from the dealer and Ford. Nope sorry charlie but hey thanks for buying Ford. All they needed to do to make me happy was simply let me buy the new board at their cost of $250...not the over inflated $650. I would have been happy and I would have installed it all by myself. Ford knew there was a problem with this design and salt. Bet if I threatened to walk away from the deal they would have done something, because I had the upper hand at that point. .... The only way to change it is to stop buying it. ..
Really all that needs to happen is a simple gesture like providing the parts at cost or splitting the difference somehow or something creative. Not the cold "either-or" routine we get from American stealers and manufacturers.
Recent example: My running boards were rotted at 36,400 mi ...I tried in vain to get some help from the dealer and Ford. Nope sorry charlie but hey thanks for buying Ford. All they needed to do to make me happy was simply let me buy the new board at their cost of $250...not the over inflated $650. I would have been happy and I would have installed it all by myself. Ford knew there was a problem with this design and salt. Bet if I threatened to walk away from the deal they would have done something, because I had the upper hand at that point. .... The only way to change it is to stop buying it. ..
Known issues. Known flaws. Multiple failures of the same part/item. This is the problem I am talking about. Make it right.
I know every vehicle, model, manufacturer has problems. That is not what is at issue here.
Y2KW7 hit the nail on the head:
"If the failure you experienced at only 55K was random, and not a known issue, then you would have quietly accepted the unlucky incident."
exactly
#64
02-03-2017, 01:58 PM
Cargo Master
#65
02-03-2017, 02:04 PM
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Started truck in driveway. Was outside truck near driver's side fender and heard new, strange sound, ticking of some sort. Got into cab with door open, gave a little go pedal and the injector blew out of the motor and diesel went everywhere. I immediately shut it down. popped hood and could see the injector on the side of the motor. injector clamp snapped in half. I was lucky I guess at least I was home.
#66
02-03-2017, 02:11 PM
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#67
02-03-2017, 11:02 PM
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#68
02-04-2017, 12:05 AM
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#70
02-04-2017, 12:54 AM
Bean counters have ruined the loyalty of their clients in the US. As said, honda, toyota, and a few others stake a huge part of their reputation on building reliable vehicles. My neighbor bought a oddessy which had multiple transmission problems. Fixed once umder warranty, once out of warranty, and a second time out of warranty for a significantly reduced cost (labor only). He wasnt too happy with honda, but since they went the extra mile and stood behind their product outside of warranty, he bought another one. The US automakers could learn a thing or two from them...
#71
02-04-2017, 08:51 AM
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I bought what was supposed to be the best diesel. And Ford won't stand behind it, so not gonna take a chance buying another one of Ford's "best".
Again, I know the other brands have problems as well. But I have been a loyal Ford guy since 1994 (with a couple Tacoma's thrown in the mix) . I liked the Blue oval full size trucks. I liked the brand. "Built Ford Tough!!" Never had any reason to think that Ford would not stand behind that claim. I do now.
Sucks because I really love the body styles. But, as a matter of principle I am leaving the brand. I have been loyal to Ford all these years....for what? So I can be left with a $1580 bill on a 55,000 mile diesel pickup to fix a known defect? I'm done with Ford.
A gesture of some sort was all that was needed.
#72
02-04-2017, 12:25 PM
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#73
02-04-2017, 12:27 PM
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Well, because my 6.7L Ford is broken down due to a known defect, I don't have the ability to pull anything around so.........
#74
02-04-2017, 12:36 PM
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#75
02-04-2017, 12:40 PM
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