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Aug 23, 2003 | 03:10 PM

Shepard

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From: S.W. Oregon

A different computer question

I am replacing our old W98 computer with a new one running XP. I can not figure out how I am going to get Norton Anti Virus and Zone Alarm Pro running on the new computer.

We have subscription services for both software, (NAV just renewed) but does anyone know how will I get these services running on the new computer?

Norton and Zone Alarm both have only FAQ and virtual support on their websites, and no live chat or phone support. FAQ and virtual support do not address what happens when you get a new computer in the middle of your subscription service.

Can anyone help?

Thanks

Aug 23, 2003 | 03:45 PM

Post Fiend

Joined: Feb 2000

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From: Brea CA

A different computer question

Since you are a current subscriber, can't you just go to the sites and download the software again?

I've had problems with Zone Alarm and XP, don't think they like each other.

Barry

Aug 23, 2003 | 04:48 PM

dustinleavitt2000

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From: ca

A different computer question

www.suprnova.org

if you dont mind copyright enfringment

Aug 23, 2003 | 05:03 PM

jskufan

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From: Lenexa, KS

A different computer question

When you got Norton originally, did you get a back-up CD?

Aug 23, 2003 | 06:03 PM

Shepard

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From: S.W. Oregon

A different computer question

Quote:

Originally posted by jskufan
When you got Norton originally, did you get a back-up CD?

I have the orig NAV cd. If I install that on the new computer, when I go to the NAV site, I don't know for sure what will happen, but that is the only way I can think to try it.

Aug 23, 2003 | 06:07 PM

Shepard

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From: S.W. Oregon

A different computer question

Quote:

Originally posted by BB
Since you are a current subscriber, can't you just go to the sites and download the software again?

I've had problems with Zone Alarm and XP, don't think they like each other.

Barry

The subscription service is automatic. Because of information stored on my old computer, (which I never see), the Norton web site knows it's me when the software automatically updates virus definitions or renews yearly. (Just asks for current credit card at yearly renewal).

So I have a heads up on what to watch for, what are the problems you have had with Zone Alarm and XP?

Thanks

Aug 23, 2003 | 08:52 PM

skuteman

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From: Texas, just south of NY c

A different computer question

I'd take Norton and burn it in my fireplace as a sacrifice to the computer gods who are responsible for all the virus(s) we've getting.. Norton is more trouble than its worth in my opinion. sk

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Aug 23, 2003 | 11:47 PM

Shepard

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From: S.W. Oregon

A different computer question

Quote:

Originally posted by Greywolf
But then, as far as they know you scrapped the old one and bought new so that shouldn't matter - it can be looked at as "one computer at a time"...

The big issue is compatability. XP is specifically designed for NT type file structures, and the programs run on it have to be capable of running in that operating environment.

Sure would be nice if you had the box the software came in - it would have its compatabilities listed on the side. I don't know if there are seperate versions.

I am scrapping the old one. Reason this is an issue for us is that we bought a new computer. I do have the box and CD for Norton so I guess I will just install it on the new computer and try to get it updated and running from their website. It is supposed to work with XP. For Zone Alarm, purchase was a download from their web site, so I may be stuck buying it again..

Aug 23, 2003 | 11:53 PM

#10

4poco

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Joined: May 2003

Posts: 28

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A different computer question

Your norton program you used for 98 will not work on XP. You will find alot that wont install on XP ......Its a little different Bird ! This is my experience anyway. Get rid of XP and return to 98. Youll be much happier.

Aug 24, 2003 | 11:33 AM

#11

rebocardo

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Joined: Jun 2002

Posts: 13,873

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From: Atlanta GA

A different computer question

Do yourself a favor and skip all the money sucking U.S. based virus services. Try this http://www.f-prot.com. They have been around for a long time, you can run it from DOS to disinfect a Windows machine, and for $40 you can run it on up to 10 machines.

Plus, backup and even running it from a CD-ROM to clean an infected machine is a breeze. Best of all, it runs under WinNT server without paying sky high fees.