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I recently purchased a new 2016 SD from a dealer out of state. I closed the deal and within a week or so it was delivered to my doorstep, which was awesome. The truck arrived dirty, which is understandable and from that point it was driven into my garage where it basically sat for a few days before I had a chance to clean it up. Work has been crazy and I didn't have much time to spend with the new toy. I ended up cleaning the truck up and noticed a few little things on the outside that would have happened during shipping or while it was sitting on the lot. I ended up having to run the truck over to my dealership a couple times to get things worked out. These issues were addressed and the dealership out of state worked things out.
So at this point I've had the truck for about two weeks and have driven it only a few files, in fact about 50 miles is all. I now noticed that the drivers side arm rest has a very small tear in it. In fact this tear is really hard to see and only came to my attention once the truck was outside and the door was open with the sun hitting it. I called the out of state dealer and they told me to make a claim with Ford through my local dealer, which I did. Long story short......they denied the claim and the denied the appeal. Ford states that this interior issue needed to be addressed within the first week of owning and it's on me!
I have spoke with the out of state dealer again and now they are telling me the same, it needed to be addressed within the first week. Keep in mind this was never mentioned to me at any time, otherwise I would have checked this thing over with a microscope!!!! The truck was only driven about 50 miles and........NO ONE has sat in the passenger seat yet!!!!! I know with 100% certainty that this did NOT occur while I had the truck but yet, they are saying tough. I again emailed and I am waiting for them to call back.
My last email, I informed them I would work with them but I am not covering the cost of this on my own. I know for a fact I did not do this as the truck has only been in my possession for a short time and I can attest to everyone that has been even near it! They however had it on their lot for several months and it obviously had been test driven due to the miles.
I guess I'm wondering if anyone has any further suggestions?????
Honestly, I wouldn't even have an issue if I would have found this a month or two down the the road and it had been driven or had several passengers on that side. NO ONE has even ridden in the passenger seat yet!!!!!!!
Had a similar problem with Don xxxxxx Ford in Michigan years ago. Ordered a fleet vehicle that was delivered to my home. Broken passenger mirror (noticed a day later), tons of overspray, and big chips elsewhere. The truck was delivered by some dude that rushed through the paperwork and needless to say really didn't care about my complaints. I needed the truck asap so I sent him on his way with my trade in. Many of our branches bought from the same place for discounts, matching paint, decals etc. Couldn't get any where with the salesman or dealership until I started complainingg on OUR companies chat room. Suddenly there was a new mirror in a box by the back door and an offer to get the paint fixed.
I wondered if they sent me the crappy one since I was far away and one of our smaller branches.
The point of my comments is that your situation doesn't surprise me. There are bad people and companies out there that take advantage of things, and when an honest problem arises, the good guy loses. Good luck to you sir!
What happened to 3/36 bumper to bumper? Apparently the interior isnt between the bumpers???
Ive stated this over and over... Ford warranty and dealer treatment is sub par at best for what these rigs cost. All nicey nicey when your sitting in the Stealership filling out the financing paperwork for your new rig, foe red carpet at this point.... You take delivery, drive it off the lot and then like a light switch the attitude does a 360. Its Fords fault because the dealerships need to get paid and Ford wont cover it. So the dealer is forced to make you pay or cop the typical what I call dealer attitude. A really good dealer would take care of the little things and be forced to eat it to get your repeat business. But Im not so sure Ford cares about repeat business? Are they that stuck up? Likely....And again I say the offshore brands do not treat us like this nor does the high end market. Both roll out the red carpet. Its this US domestic market that just plain sux. And they wonder why car/truck sales are sluggish. it really doesn't take a whole lot to make a customer happy. Ask any Hyundai, Toyota, Honda, Lexus, Infinity owner why they're so happy. Because they dont get this BS 99% of the time.
I'm still waiting to hear back on this issue. As far as the other little things that came up during shipping, the dealer stepped up and they are taking care of that and I truly appreciate that.
Like I said before, If this was down the road and I had several miles on the vehicle, indicating usage then what ever. But........again, the truck as hardly been driven (about 50 miles when the issue was found) and I know for a fact NO ONE has sat in that passenger seat to create this damage.
All I'm asking is for is to have an issue taken care of that I know did not happen under my watch and I had nothing to do with. I purchased a new truck and that's all I am expecting.
Here's an actual pic the lady at the local dealer took of the damage on the arm rest, I know it's small but it's the principle of the matter. I should not have to pay for this.
every domestic car company has a local rep from the company for example ford. every 2 or 3 weeks this rep makes their rounds with the dealers in their area of operation and talk to a couple of people at the dealership one is the service manager and the other is the new car sales manager and maybe the GM of that dealer.
and in these talks they go over everything from complaints to new policy's and what not. and when you filed a complaint with ford odds are the rep from ford saw the compliant and denied it because of the fact that the dealer went out of their way to see that you were taken care of up to delivery. and in their mind he might see your situation as a acceptable loss or problem that they feel is not important enough to fix because of how small the problem is.
now im not saying this is what really happened but that is how Chevrolet handles their problems I have been around them enough to see and hear the stuff that they write off. things like a scratch on a chrome wheel or a bad tpms sensor or some very small interior blemish and it is bad to see.
like you said it is the principle of the matter and you should find out who the rep over that area is and get in contact with them and see if you can resolve this issue before to much time goes by.
good luck
every domestic car company has a local rep from the company for example ford. every 2 or 3 weeks this rep makes their rounds with the dealers in their area of operation and talk to a couple of people at the dealership one is the service manager and the other is the new car sales manager and maybe the GM of that dealer.
and in these talks they go over everything from complaints to new policy's and what not. and when you filed a complaint with ford odds are the rep from ford saw the compliant and denied it because of the fact that the dealer went out of their way to see that you were taken care of up to delivery. and in their mind he might see your situation as a acceptable loss or problem that they feel is not important enough to fix because of how small the problem is.
now im not saying this is what really happened but that is how Chevrolet handles their problems I have been around them enough to see and hear the stuff that they write off. things like a scratch on a chrome wheel or a bad tpms sensor or some very small interior blemish and it is bad to see.
like you said it is the principle of the matter and you should find out who the rep over that area is and get in contact with them and see if you can resolve this issue before to much time goes by.
good luck
that is what I am talking about. how the information on policy flows is from the main corporate office down to the managers over the reps then to the reps who go to the dealers. you were probably told that because you were not the first person to have had that issue with a wheel or some other type of issue with a NEW vehicle. what they should do is wrap every single new vehicle like they do corvettes. those cars are covered in a special cover that goes over everything but the wheels and they have a special cover to go over the rims to protect them from damage.
it takes 2 hours to unwrap a corvette and to do the inspection that is how well they are covered
I would tell them you and your friends are going to randomly test drive many of their cars and trucks and make sure they match yours and tell them you all love upholstery modifications because you would hate to see the quality of the product appear any better than the one they provided you... then I would tell them fix it or you won't know what hit them !!!!
I would tell them you and your friends are going to randomly test drive many of their cars and trucks and make sure they match yours and tell them you all love upholstery modifications because you would hate to see the quality of the product appear any better than the one they provided you... then I would tell them fix it or you won't know what hit them !!!!
Ha ha I wish it was that easy......the dealership is 980 miles away!!!
