I just picked up my custom ordered trailer on Saturday and it hasload range F tires on there. I am NOT happy. I wanted G rated tires but I was told the trailer I ordered( Belmont DO924-14 deck over 24' 14k) came with G rated tires(brochure and web page confirms this). But now It came with the Fs

The dealer I ordered it from says it was a typo in the brochure and the webpage(new brochures say F)

But MY brochure(which I got from the dealer at time of order) and the webpage(currently) says G tires. http://www.belmonttrailersllc.com/co...k-over-trailer


I contacted the manufacture today, still awaiting a respocne phone call.

What should I do and what should they be doing to rectify the situation?

I taked to the secretary today and she said she needed to talk to the owner/general manager.

I offered for them to buy back the wheels and tires and credit me with some G rated tires(I have 4 alcoas that will be going on the trailer so the steels have absolutely ZERO use to me

 

I think standing by with an offer of a credit or buy back of the in correct, unsafe tires is a good approach.

I would give them a day or so to respond.

That is not a typo.

 

It's not a typo, but nearly all brochures have an escape clause saying specs can change at any time. if this one does, anything the manufacturer does now will be based on good will, not legality. But, they may step up.

Steve

 

What is the load rating on the "F" tires? IIRC when I was tire shopping for my Belmont goose I sold last year, I found a few of these "F" tires and their weight ratings were equal or higher than the "G"'s, despite only being 12 ply. I'd be much more concerned about weight rating than the letter designation. Belmont makes nice trailers and I can't imagine they "under tired" it. What brand of tires are they using now?


If they are still using the Kenda Karrier mine came with, the G's which mine did have from the factory (2006) were rated to 3750 each. The G is discontinued and replaced with the F, rated at 3960 each. The G rated Sailun S637 I replaced the Karriers with are good to 4080 each, but that and the GY G614 (3750# each) are in a class of their own given steel sidewalls.


As Steve said, almost all of them have a CYA policy that things can change at any time. If they are the Karriers, I had very good luck with them. Finally started to break belts at 7 years old.

 

I was TOLD it would have G rated tires(In person)
the brochure has G in it(and nothing stating specs can change at any time)
The website STILL says G rated tires

The F rated tires are rated at 3960(14 ply)
The good years are rated at 3750

the biggest difference between the two is the QUALITY

I dont want some china made POS even if it was rated at 5,000lbs

Seen those tires fail WAY too many times

Also, I have a 52" spread axle so that will strain the tires even more

 

Wow, caps and yelling. If you're that pissed about it you shouldn't have given the dealer the rest of the money. Dealers say anything to get a sale, unless they guaranteed you something in writing it's not going to go anywhere.


I know the difference between the two is quality. But if you expected any manufacturer to put $1400 worth of G614's on any trailer without a specific customer request for them you're nuts.


If you wanted GY G614's them you should have asked for those specific tires.

 

Brad,

There are some legalities here and how they actually play out would depend on what an attorney says. Here are a couple of thoughts.

1. Word against word, that is between you and the dealer, by itself does not help you much as if you went to court on this, I am not sure the judge would do much with it.

3. Since you said it is also on the their website, you also needs to print out a screen shot of that and again verify it does not include disclaimers. You need to do these things quickly in the event the manufacturer really was so limited they failed to include disclaimers, which I can only assume they did in the absence of legal advice. You want to gather anything that exists in writing. It would really help if it was also in the "specs", if that page exists on their site.

4. Do not lose sight of the fact that your focus here is with the dealer as he is serving as an agent of the manufacturer. You are his customer's, not the manufacturer's. The manufacturer sells to the dealer, the dealer sells to you. I do not like a dealer whose first response is to blow off your concern.

5. Make sure you put your interaction with the dealer in writing be it emails, etc. You want to build a record that will stand in court and is undeniable because that is what will keep you out of court. You absolutely must keep a written record, even if you just write it in a simple notebook. Do not threaten legal action as that will force you to get an attorney to talk to the manufacturer's attorney. Simply state your case and what it will take to make you happy. it is a mistake to offer to barter anything. The argument than will quickly become that all along you intended to make money on the wheels you don't need, etc.

6. Do not let this lapse as it will suggest you lost interest or are satisfied.

7. Pay for one hour's of an attorney's advice, it you can not settle this promptly.

Finally, don't yell in the forum. None of us are always right, but we all try to help one another!

That's my two cents worth,

Steve

 

I just got off the phone with GM of Belmont. they are making good since it is written twice and I was verbally told once.

I am sure they will be some crap G rated tire. I am trying to get them just to pay me for the F-rated tires/wheels and give the difference for their G rated tires that they would give me

 

It sounds like you are making some progress. Hopefully it will provide some measure of satisfaction.

Steve

 

I went to your link. It shows "235/75R16 “F”". Apparently, you have gotten them to "correct" their website.

 

Yes and apparently they are still too stupid to fix the size. It is a 235/85/15 not a 75. But no worries, I have a screen shot from sunday when I noticed the mix up

 

Yes. the owner of Belmont just called now. They buy the rims/tires in SUCH bulk they blow everyone out of the water on pricing. the 235/85/16 F rated tire AND rim they pay $111 each for Talk about cheap!!

they wanted to let me keep the rims/tires and send me a check for $200 as a offset for the cost of the G rated tires. He figures I can sell the F tires and wheels for about $400 on CL and I probably could but then I have to deal with CL idiots .

So then I asked, could I just get reimbursed for the rims/tires + the difference for the cost of Gs. he said He would have to check the pricing on the G tires they would of used(TREDDA brand?) and get back to me

I guess I would be pleased if they .......

A. took my F tires and gave me Gs in their place
B. took the F tires/rims, gave me Gs and compensated me for the difference with the rims.
C took the F rated tires/rims and just paid the difference between the Fs and Gs

 

I bet by the time you get done with this, you will be exhausted and glad to put it behind you.

 

That's super cheap for a heavy 16" tire and wheel combo!



I am impressed they are working toward a solution with you. I can't find **** about Tredda tires though, as I'd assume you've tried too.


I would be trying to at least get the Sailun S637's out of them. Chinese, yes, but they have great reviews and seem to be trouble free. My buddy is married to a farm girl and they use an older 14K deckover Belmont on the farm. It is beat beyond beat, used, abused, and abused some more, to the point the (7k) front axle is bent. They had lots of tire issues and the Sailuns stopped it.

 

I was just going to ask what other GOOD G rated tires are out there
My cost on Goodyear G614s is $281 each(set of 4 $1124)!!! The Sailuns appear to be $205 each (set of 4 $820) + mounting

Belmont called earlier this am and is sending me a check for $600. I need to drop the Fs and wheels off to the dealer I purchased the trailer from