Sync just stopped working
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New User
Joined: Jun 2014
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Sync just stopped working
I was driving the other day and on the phone thru the bluetooth/Sync. The call dropped and after that everything sync related stopped working (voice control, phone button, USB, line in, etc...) I cant even get it to come up by pressing the AUX button to do a "master reset". I read in another forum to pull the fuse and wait a few minutes then put it back in. I tried it but nothing the "line in" option comes up for just a second when pressing the AUX button then changes to SAT radio. All the OTHER controls on the steering wheel work. Just not Sync related stuff. Please advise. I don't want to pay the dealer for something I can do myself if possible. Thanks. BTW I just have the basic Sync that shows up on the radio, No Nav or anything.
2012 F250 6.7l
2012 F250 6.7l
FTE Leadership Emeritus
Joined: Jul 2002
Posts: 42,561
Likes: 421
From: Long Island USA
<p>Disconnect the battery for an hour. On my Taurus, for whatever reason, the fuse I THOUGHT fed everything Sync-related wasn't really the only power feed to all the electronics.</p>
Cross-Country
Joined: Oct 2015
Posts: 77
Likes: 7
Kinda Deja Vu. Your post sounds just mine below.
Did you resolve ?
Well i have read thru most of these postings.
Nothing seems to apply to my situation.
2015 F-250 Synch, no touch. just the screen for the radio and limited synch features.
After working well for 2 months since i bought the truck:
Two different droid phones paired and performed well.
THEN.
Nothing. No Phone. No Phone menu. No Synch at all. No response to pushing the phone button. No response to pushing the Synch button.
So I can’t do a reset because I can’t get to that menu item.
No joy calling 800 #. They did not seem to understand what the different buttons did when the system was working correctly.
Thanks in advance for a solution.
Did you resolve ?
Well i have read thru most of these postings.
Nothing seems to apply to my situation.
2015 F-250 Synch, no touch. just the screen for the radio and limited synch features.
After working well for 2 months since i bought the truck:
Two different droid phones paired and performed well.
THEN.
Nothing. No Phone. No Phone menu. No Synch at all. No response to pushing the phone button. No response to pushing the Synch button.
So I can’t do a reset because I can’t get to that menu item.
No joy calling 800 #. They did not seem to understand what the different buttons did when the system was working correctly.
Thanks in advance for a solution.
Thread Starter
|
New User
Joined: Jun 2014
Posts: 23
Likes: 1
Kinda Deja Vu. Your post sounds just mine below.
Did you resolve ?
Well i have read thru most of these postings.
Nothing seems to apply to my situation.
2015 F-250 Synch, no touch. just the screen for the radio and limited synch features.
After working well for 2 months since i bought the truck:
Two different droid phones paired and performed well.
THEN.
Nothing. No Phone. No Phone menu. No Synch at all. No response to pushing the phone button. No response to pushing the Synch button.
So I can’t do a reset because I can’t get to that menu item.
No joy calling 800 #. They did not seem to understand what the different buttons did when the system was working correctly.
Thanks in advance for a solution.
Did you resolve ?
Well i have read thru most of these postings.
Nothing seems to apply to my situation.
2015 F-250 Synch, no touch. just the screen for the radio and limited synch features.
After working well for 2 months since i bought the truck:
Two different droid phones paired and performed well.
THEN.
Nothing. No Phone. No Phone menu. No Synch at all. No response to pushing the phone button. No response to pushing the Synch button.
So I can’t do a reset because I can’t get to that menu item.
No joy calling 800 #. They did not seem to understand what the different buttons did when the system was working correctly.
Thanks in advance for a solution.
So I'm guessing you didn't find a solution either. I am just going to break down after the New Year and take it to the dealership. I tried pulling the fuse and replacing it and disconnecting both batteries for hours to try to reset it and nothing.
Cross-Country
Joined: Oct 2015
Posts: 77
Likes: 7
I pulled the Sync fuse on my F*250 three times.
First time nothing. Second time had limited phone connectivity, lasted for 8 hours, then dead again. Third time no effect.
Thinking about the removal of the battery clamp next........
First time nothing. Second time had limited phone connectivity, lasted for 8 hours, then dead again. Third time no effect.
Thinking about the removal of the battery clamp next........
FTE Leadership Emeritus
Joined: Jul 2002
Posts: 42,561
Likes: 421
From: Long Island USA
Whatever fuse I pulled on my Taurus did not completely reset the entire Sync system. It took a complete power-off for the entire car to do it.
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APIM
Finally took it to the dealership and they are saying that APIM is bad and its a $800 fix. Seem like crap for a vehicle that is barely 3 years old and it actually went out back in August. Any suggestions.
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Cross-Country
Joined: Oct 2015
Posts: 77
Likes: 7
I finally started to do the "Remove battery clamp" deal when the sync goes dead.
Happens about once a week. Leaving it off for an hour or so usually restores sync functions.
Tried to get the local dealer to talk to me about it, but "You need to bring it in....".
I wouldn't mind doing so if I thought it would be intelligently looked at and not just "you need to replace this and that" and keep me from using my truck for days....
A little "Oh yeah, we see this a lot, it is the ....." would be nice.
And not hard as i see online lots of similar issues.
Mine is a 2015, purchased only 3 months ago.
So far this is my biggest disappointment with this purchase.
Happens about once a week. Leaving it off for an hour or so usually restores sync functions.
Tried to get the local dealer to talk to me about it, but "You need to bring it in....".
I wouldn't mind doing so if I thought it would be intelligently looked at and not just "you need to replace this and that" and keep me from using my truck for days....
A little "Oh yeah, we see this a lot, it is the ....." would be nice.
And not hard as i see online lots of similar issues.
Mine is a 2015, purchased only 3 months ago.
So far this is my biggest disappointment with this purchase.
Thread Starter
|
New User
Joined: Jun 2014
Posts: 23
Likes: 1
I finally started to do the "Remove battery clamp" deal when the sync goes dead.
Happens about once a week. Leaving it off for an hour or so usually restores sync functions.
Tried to get the local dealer to talk to me about it, but "You need to bring it in....".
I wouldn't mind doing so if I thought it would be intelligently looked at and not just "you need to replace this and that" and keep me from using my truck for days....
A little "Oh yeah, we see this a lot, it is the ....." would be nice.
And not hard as i see online lots of similar issues.
Mine is a 2015, purchased only 3 months ago.
So far this is my biggest disappointment with this purchase.
Happens about once a week. Leaving it off for an hour or so usually restores sync functions.
Tried to get the local dealer to talk to me about it, but "You need to bring it in....".
I wouldn't mind doing so if I thought it would be intelligently looked at and not just "you need to replace this and that" and keep me from using my truck for days....
A little "Oh yeah, we see this a lot, it is the ....." would be nice.
And not hard as i see online lots of similar issues.
Mine is a 2015, purchased only 3 months ago.
So far this is my biggest disappointment with this purchase.
FTE Leadership Emeritus
Joined: Jul 2002
Posts: 42,561
Likes: 421
From: Long Island USA
If the vehicle is less than 3 years old, it should be covered under the bumper-to-bumper warranty if it has less than 36K miles.
I would call the dealer back, or find another dealer and see if you're covered like I am.
Thread Starter
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New User
Joined: Jun 2014
Posts: 23
Likes: 1
I got a letter a year or two ago from Ford saying that the warranty on my Taurus Sync/mytouch was extended out to 5 years and unlimited mileage.
If the vehicle is less than 3 years old, it should be covered under the bumper-to-bumper warranty if it has less than 36K miles.
I would call the dealer back, or find another dealer and see if you're covered like I am.
If the vehicle is less than 3 years old, it should be covered under the bumper-to-bumper warranty if it has less than 36K miles.
I would call the dealer back, or find another dealer and see if you're covered like I am.
New User
Joined: Oct 2015
Posts: 9
Likes: 0
Sync System
All over the internet are complaints about Fords Sync System. It is total junk.
If I ever get my truck back It's going right to the auto action. Never again a Ford.
New User
Joined: Oct 2019
Posts: 1
Likes: 0
I was driving the other day and on the phone thru the bluetooth/Sync. The call dropped and after that everything sync related stopped working (voice control, phone button, USB, line in, etc...) I cant even get it to come up by pressing the AUX button to do a "master reset". I read in another forum to pull the fuse and wait a few minutes then put it back in. I tried it but nothing the "line in" option comes up for just a second when pressing the AUX button then changes to SAT radio. All the OTHER controls on the steering wheel work. Just not Sync related stuff. Please advise. I don't want to pay the dealer for something I can do myself if possible. Thanks. BTW I just have the basic Sync that shows up on the radio, No Nav or anything.
2012 F250 6.7l
2012 F250 6.7l