Factory body damage
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Factory body damage
I recently purchased a 2015 F150 XL 2.7 super crew flaming blue. When I got it home and washed, I noticed a ding on the passenger side rear cab corner. While still at the dealer, my son took a pictures of this side of the truck prior to delivery, Sure enough you can see the ding.
I contacted the dealer and was told to bring it in Friday, they have a ding guy. I did, they take my truck back thru the service department. 20 mins later the salesman tells me its not a ding, its a crease from a large dent in the back of the cab between the bed. He then informs me that it will be sent to a body shop for bed removal and cab repair. This truck has less than 300 miles on it.
I refused to have my NEW truck torn apart, sanded, and so on. After 4 hours of fighting, I was told to go pick out another truck. They took the truck as a trade in for full loan value so would could start all over again. I left with a 2015 xlt scab 5.0 black.
The damage had no marks. Im thinking it was painted that way. If not for my sons picture prior to delivery, I may have been stuck with this..
I contacted the dealer and was told to bring it in Friday, they have a ding guy. I did, they take my truck back thru the service department. 20 mins later the salesman tells me its not a ding, its a crease from a large dent in the back of the cab between the bed. He then informs me that it will be sent to a body shop for bed removal and cab repair. This truck has less than 300 miles on it.
I refused to have my NEW truck torn apart, sanded, and so on. After 4 hours of fighting, I was told to go pick out another truck. They took the truck as a trade in for full loan value so would could start all over again. I left with a 2015 xlt scab 5.0 black.
The damage had no marks. Im thinking it was painted that way. If not for my sons picture prior to delivery, I may have been stuck with this..
Postmaster
Joined: Jun 2014
Posts: 2,775
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From: Lewisberry, Penn
You had to wash your own truck when you bought it? That whole situation sucks. Ford shouldn't have let it leave the plant like that. I'm curious how it would have happened though since most of this is all automated. At least the dealership took care of you, I'm sure they are pissed at Ford over it.
Thread Starter
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New User
Joined: Apr 2012
Posts: 15
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You had to wash your own truck when you bought it? That whole situation sucks. Ford shouldn't have let it leave the plant like that. I'm curious how it would have happened though since most of this is all automated. At least the dealership took care of you, I'm sure they are pissed at Ford over it.
It was raining so i re washed it the next day.
Postmaster
Joined: Jun 2014
Posts: 2,775
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From: Lewisberry, Penn
They won't loose any money on that truck though.
Lead Driver
Joined: Jan 2008
Posts: 9,878
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From: Louisiana
Kudos to the dealer for taking care of you. I'm glad you stood your ground and didn't accept the original proposed fix.
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Had the truck almost 2 weeks, already titled so they will have to sell it used. The dealer did the right thing, it was a battle but worth it. Im getting about 3mpg less with the 5.0. My trade in was an 07 f150 xlt 5.4 lifted with 35s, Very sluggish... This is my 6th truck purchased from said dealer..
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From: Maine, Virginia
You had to wash your own truck when you bought it? That whole situation sucks. Ford shouldn't have let it leave the plant like that. I'm curious how it would have happened though since most of this is all automated. At least the dealership took care of you, I'm sure they are pissed at Ford over it.
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