I bought a used (6000 miles) '12 F250 a year & half ago. It now has 25000 miles on it.
I really liked this truck a lot up until 3 weeks ago. I've had 0 problems with anything. Drove to work one morning with the engine running beautifull. As soon as I hit the ignition to head home I heard an awful racket under the hood so I went to investigate. The engine stalled as I lifted the hood.
The low pressure pump is now making a noise I'd never heard before too. I drain the filter hoping that may cure it to no avail. So I have it towed to my local garage for a filter swap hoping that it will get the truck started again.
They change the filters &find a code & were unable to get the truck running. They advise me to take it to my dealer as its likely under warranty. So I did.
The dealers diesel mechanics (2) are backed up for a week before they can get to my truck. When the do the service manager informs me that my fuel is contaminated & it wouldn't be covered under warranty. Cost is around $6600. Now I'm pretty hot so I go up to see for myself as I've never known of a fuel analysis place to give results in 4 hrs.
He walks me back to a cut off milk jug & shows me the fuel. Which did have some rust staining it. But not a lot. When asked where the sample came from he said the filter. I find that quite hard to believe as I completely drained the filter on the frame & saw nothing but clear diesel fuel come out. The local garage changed filters & not a mention of dirty fuel.
I mention all this to the service manager & he says he'll see what he can do as far as warranty goes. 9 days pass & he calls & said that Ford won't cover this because of the contaminated fuel.
Here's my take on all of this. I believe its not a fuel problem. Its a filtration problem that allowed contaminants to pass. Not once have I ever had water in the fuel. Not once! Where did this rust come from? As I understand it the Duramax uses the same pump & have few issues. Ford seems to have plenty.
I feel like I;m getting screwed here & am looking for anyone with an experience similar to mine for any advise on how to rectify the problem.
Upset to say the least.

 

This will be an insurance claim. Start talking to them.


This is a specific procedure to checking the fuel system before a repair.

 

You may need the assistance of Crystal from Ford Service here... She may be along shortly. You will need to have 9 more posts under your belt in order to PM her your contact info..
Good Luck!

 

6000 miles on a 2012 model year is an incredible find. I wonder if there is a chance the previous owner put DEF in the diesel fuel tank and upin realizing his mistake quickly traded/sold the truck. I hope it all works out for you. I know Crystal, with Ford, will make things right. Just hang in there and hopefully your truck will be back soon.

 

Def contamination is obvious.
This was bad fuel/sh$%ty filtration.

 

Welcome to the site, linekin. Your warranty does not cover damage caused by contaminated fuel. You can download a free copy of your Warranty Guide here: https://owner.ford.com/tools/account...=header-owners Since you believe that this wasn't the cause of your truck's concern, I can check out your info to see if I can help. As a new member, you may not have PM privileges yet. Send an email to custserv@ford.com with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. Be sure to put my name ("Crystal") in the subject line so I can easily find your message. Also, post here once you've emailed; that way I'll know when to go looking for it.

Crystal

 

Yup. Contaminated fuel is killer. Once written by the dealer I think its impossible to have it covered under warranty.
Insurance most likely as mentioned above.

 

you can take your own fuel sample and send to get it checked cost about 30$ or less
black stone diesel I think google them
they will send you by email a full report on PDF format

 

first I have heard of a 6.7 with a injection pump failure .. yikes I have a 2012 with 48 K on it

 

I believe he is referring to the HPFP..... and this ain't the first one of those

 

You should call your insurance agent and turn this over to them.

I thought that I've read here about members considering a trade after doing something wrong with their fuel systems but you've owned this truck for some time.

Picking up a bad load of fuel can certainly happen to anyone. Did you call the station you last filled up at? Do you have a record of the transaction? The insurance company may ask for this.

Good luck getting the beast back on the road and welcome to FTE.

 

Demand that you are given copies of the full documentation of the dealers contaminated fuel test procedure including the pictures. Verify that all pics are of your trucks components. They should be able to provide proof, both physical and circumstantial, that the pictures in the report are of the fuel system from your truck.

 

Not that it will be of any help here but....

I carry a couple of plastic peanut butter jars with me at all times.
Before fuel goes into my tank, I first put a sample (half jar) in the peanut butter jar and set it on the edge of the bed for a few seconds until it stops swirling.
If it is clean and clear, it goes into a funnel and into my tank.
If not, I have something to show the station management.
So far, knock on wood, so good...

Another thing I do is keep all of my credit card receipts in the order I fueled.
If I need to make a claim, I have the reciept to back up my purchase..

 

Sorry to hear of this. As others have stated above I would collect all the solid information I could to aid with the resolution by your insurance company or FORD. Hope it works out in your favor in the end.
With the crappy quality of fuel these days I think FORD should step up their filtration system.

 

I would like to thank everyone for their responses & suggestions. This whole situation really ate at me on how Ford handled this. I understand the contaminated fuel argument, however they way that it instantly imploded without the slightest hint of a problem makes me think otherwise.
I switched back to a gas Chevy yesterday because of the whole experience. I took a pretty good beating doing it too.Ford has lost me for life. I do miss the power of the 6.7 but it wasn't a risk I was willing to take.
I wish everyone the best of luck with theirs. If I knew what I know now the 1st thing I would do is put a better filtration system on the truck immediately.
I really liked that truck.