Friendly Ford Sucks
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Senior User
Joined: Jun 2011
Posts: 126
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From: Missouri
Friendly Ford Sucks
A few weeks ago I was heading to Texas to a roping for a week.....left the ranch on Sunday morning......drove 30 miles and my 14 350 DRW started spewing fuel all over my new trailer, truck and the highway....had to call AAA and have one my guys bring me another truck.......Carthage Ford called me on Monday and asked if I had it serviced lately....sure did before I left for the trip at Friendly Ford in Springfield, Mo.......said someone hadn't connected the lines back to the new fuel filters correctly.......called Friendly and the guy who checked me in for the service wasn't concerned....said just come in when you can.......went to Friendly twice and the service manager was at lunch....service writer asked what I wanted...I told him I would just like the $80 Carthage had to charge me and the 1/2 tank of fuel paid for ....said he would check on it ....I called back the next day and he couldn't remember me.....finally they sent me a check and spelled my name Vick instead of Dick on the check. They have yet to apologize for the screwup! When I bought the truck new I asked the service manager if I could have the same mechanic work on my truck every time if I used them for service....."no problem"....I have yet to see that guy!.....TERRIBLE CUSTOMER SERVICE.....STAY AWAY!
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
A few weeks ago I was heading to Texas to a roping for a week.....left the ranch on Sunday morning......drove 30 miles and my 14 350 DRW started spewing fuel all over my new trailer, truck and the highway....had to call AAA and have one my guys bring me another truck.......Carthage Ford called me on Monday and asked if I had it serviced lately....sure did before I left for the trip at Friendly Ford in Springfield, Mo.......said someone hadn't connected the lines back to the new fuel filters correctly.......called Friendly and the guy who checked me in for the service wasn't concerned....said just come in when you can.......went to Friendly twice and the service manager was at lunch....service writer asked what I wanted...I told him I would just like the $80 Carthage had to charge me and the 1/2 tank of fuel paid for ....said he would check on it ....I called back the next day and he couldn't remember me.....finally they sent me a check and spelled my name Vick instead of Dick on the check. They have yet to apologize for the screwup! When I bought the truck new I asked the service manager if I could have the same mechanic work on my truck every time if I used them for service....."no problem"....I have yet to see that guy!.....TERRIBLE CUSTOMER SERVICE.....STAY AWAY!
Crystal
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
Could you give it another shot? I received several PMs this morning; perhaps it was just a temporary glitch. Thanks!
Crystal
Mountain Pass
Joined: Feb 2010
Posts: 217
Likes: 0
From: Washington State
Same thing happened to me on my first Ford Tech installed fuel filter change. Fuel line not clipped correctly and when it came off I was pulling our 5th wheel. Diesel fuel coated truck under carriage and fuel even under the trailer. Service rep offered free oil change though Im not doing business with this dealer anymore. I was told it was a new tech that performed the work.
Laughing Gas
Joined: Sep 2014
Posts: 830
Likes: 39
From: Whittier
Similar problem with me. Tech left oring off of the fuel filter. I made a paper gasket and returned to the dealer. They fixed the fuel leak and gave me my keys. No sorry, no offer to make the fuel loss right, just don't let the door hit you on the way out. I don't go back there.
Elder User
Joined: Feb 2008
Posts: 921
Likes: 305
From: Wanilla, MS
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Fleet Mechanic
Joined: Jun 2009
Posts: 1,346
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From: Connecticut
Some people dont want to be bothered and pay to have a competent ford dealership do the work which I can understand..Where in lies the problem.Not a competent shop.I do my own service too but there will come a day very very soon that I just dont want to do it anymore.I just hope my local dealer is competent.
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Logistics Pro
Joined: Nov 2001
Posts: 3,788
Likes: 103
From: Georgia
Some people dont want to be bothered and pay to have a competent ford dealership do the work which I can understand..Where in lies the problem.Not a competent shop.I do my own service too but there will come a day very very soon that I just dont want to do it anymore.I just hope my local dealer is competent.
Lead Driver
Joined: Dec 2013
Posts: 9,762
Likes: 115
StanleyZ - Yep... And then you know it is done right too. Sad...
The first two times I had my 2011 serviced by two DIFFERENT Ford dealers they messed up. One put too much oil in and the other added the wrong additive to the coolant after they used a 6.4 test strip and of course it showed the coolant needed nitrites. Both dealerships made it right, but it took a lot of time and fuel driving back and forth...
Problem is the fuel and oil changes at most places are considered entry level tech work, even on a diesel... And as those of us that do our own maintenance know, it isn't "hard" to do, but it is different than anything else out there. A few seconds to double check your work and it comes out fine, get in a hurry, get distracted and it's catastrophe.
So far I have had a good experience at the local dealer up here in Alaska... So when I don't want to go outside in the cold and do maintenance, they will get my business.
The first two times I had my 2011 serviced by two DIFFERENT Ford dealers they messed up. One put too much oil in and the other added the wrong additive to the coolant after they used a 6.4 test strip and of course it showed the coolant needed nitrites. Both dealerships made it right, but it took a lot of time and fuel driving back and forth...
Problem is the fuel and oil changes at most places are considered entry level tech work, even on a diesel... And as those of us that do our own maintenance know, it isn't "hard" to do, but it is different than anything else out there. A few seconds to double check your work and it comes out fine, get in a hurry, get distracted and it's catastrophe.
So far I have had a good experience at the local dealer up here in Alaska... So when I don't want to go outside in the cold and do maintenance, they will get my business.
Junior User
Joined: Oct 2014
Posts: 64
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From: Summerdale, AL
-Kaw-Liga.
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