Radio issue
Thread Starter
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Tuned
Joined: Oct 2006
Posts: 453
Likes: 12
Radio issue
2011 F250. My radio's audio settings are resetting back to default when my truck sits a couple of days. I know there is one member that has(d) this issue. I am still under warranty but thought I would ask what or if there will be a fix.
Thanks
S
Thanks
S
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
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Crystal
Mountain Pass
Joined: Jun 2013
Posts: 169
Likes: 9
From: College Station, Texas
I haven't mentioned it to the dealer where I get it serviced - is this something that they can fix? That would be great!
The audio system I have is the basic CD/AM/FM with the MP3 USB port. Satellite radio is connected via an auxiliary port.
My truck has 22,633 miles on it.
Dave
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
Making an appointment at your dealership would be the ideal next step; the service manager will be in the best position to advise on repairs. Come back and tell us how things go.
Crystal
Mountain Pass
Joined: Jun 2013
Posts: 169
Likes: 9
From: College Station, Texas
Well OK - I called the dealer and set an appointment to have them check the radio next week. The service guy was courteous and so forth but did not have any particular knowledge of radios losing their settings; he said they'd run some sort of diagnostic and try to determine the problem.
I was hoping that there would be some specific information that described how the problem occurs and what remedies are used to correct it.
Do you know of any details of why the radios lose their settings? Is there a technical service bulletin for this?
Thanx,
Dave
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
I'm not a technician, so I'm not the best resource for diagnostic/mechanical questions. Once you head in for your appointment, your tech will run your VIN to see if any TSBs apply to the truck.
Crystal
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Mountain Pass
Joined: Jun 2013
Posts: 169
Likes: 9
From: College Station, Texas
The guy also said that if the radio loses its settings again that I should immediately drive right over to the service department, do not turn off the engine, and let them check it out . The problem is, that the radio doesn't loosed its settings while I'm driving, this happens between start ups, when the system is turned off.
I don't think this is going anywhere - does anybody know of a decent replacement radio (AM/FM/CD USB/MP3) that will work in the newer Superduty trucks?
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Super Moderator
Joined: Aug 2008
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From: Frederick, MD
there is a TSB out on the radios. March 15th TSB. I don't have much information on it.
There are certain Radios with serial #'s that are effected. Mine is one.
The fix is a new radio.
Mine will NOT come on sometimes unless I manually turn the radio off and then back on.
Have that tech look through the TSB's from March.
I will have mine replaced next week and then I will have the paperwork but he should be able to find it now.
There are certain Radios with serial #'s that are effected. Mine is one.
The fix is a new radio.
Mine will NOT come on sometimes unless I manually turn the radio off and then back on.
Have that tech look through the TSB's from March.
I will have mine replaced next week and then I will have the paperwork but he should be able to find it now.
Mountain Pass
Joined: Jun 2013
Posts: 169
Likes: 9
From: College Station, Texas
there is a TSB out on the radios. March 15th TSB. I don't have much information on it.
There are certain Radios with serial #'s that are effected. Mine is one.
The fix is a new radio.
Mine will NOT come on sometimes unless I manually turn the radio off and then back on.
Have that tech look through the TSB's from March.
I will have mine replaced next week and then I will have the paperwork but he should be able to find it now.
There are certain Radios with serial #'s that are effected. Mine is one.
The fix is a new radio.
Mine will NOT come on sometimes unless I manually turn the radio off and then back on.
Have that tech look through the TSB's from March.
I will have mine replaced next week and then I will have the paperwork but he should be able to find it now.
Thanks for the reply! I appreciate the information.
OK - so there may be something to work with here. Isn't there a web site out there somewhere that lists all the Ford TSBs?
I'll let the service rep know about the March 15th TSB.
Thanks again.
Mountain Pass
Joined: Jun 2013
Posts: 169
Likes: 9
From: College Station, Texas
Hello Senix,
Did you ever get any more info on the March 15thh TSB about the factory radio?
I called the service rep at the dealership and gave him the information about the March 15th TSB and haven't heard a word back (the old service department black hole treatment).
Thanks for any info you might pass along.
Did you ever get any more info on the March 15thh TSB about the factory radio?
I called the service rep at the dealership and gave him the information about the March 15th TSB and haven't heard a word back (the old service department black hole treatment).
Thanks for any info you might pass along.
Thread Starter
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Tuned
Joined: Oct 2006
Posts: 453
Likes: 12
Seems like mine hasn't happened since that one instance. The battery has been replaced since then (warranty). I had no indication the battery was bad or going bad. I was in for an oil change and they said it needed to be replaced.
I'm going to say that was the problem.
I'm going to say that was the problem.
Cargo Master
Joined: Jun 2008
Posts: 2,752
Likes: 5
From: Stillwater, OK
sounds like the starter may be drawing the battery down enough to erase the memory on the radio. Especially if it is an 11 with an original battery.
Why radios cannot use non-volatile memory for presets and settings... the world may never know.
Why radios cannot use non-volatile memory for presets and settings... the world may never know.