Ya mean rough dog,i bought a adjustable panhard from rough dog lasted 2 weeks and then snapped on me going around a rounda-bout..
They wouldn't honour the warranty because they said it was only designed for leaf springs and not airbag suspension,they were gunna give a replacement but as soon as said both my from shocky's($220 Procomp adjustable's) were bent from the front end falling to one side they changed their minds, I pointed out too them that their advertising said: "Any lift Any suspension" but they didn't care about that..Fekkin DOGS

Plus you'll pay over twice the price for there rough 4" lift compared to buying a kit from the states..

You can see by the pics its only pressed on crap,i hate too think how they build the rest their suspensions..

 

So the eye end was just pressed over the threads and that's it!

That's extremely poor design, manufacturing and quality control. I'm Guessing it's Chinese made.

It would also be an illegal unroadworthy part, do you know an automotive engineer you can ask about the correct regs, I'm fairly certain that there are welding standards for suspension arms as well as other strength and design requirements.

As per the consumer code, it's not "fit for purpose" or "of merchantable quality".

 

Matt. Like I mentioned b4, speak to Clay
Ford - 99-03 Super Duty 7.3L - Riffraff Diesel Performance
Most of us here get are gear through him. If he doesnt have it he will get it in.
He is competitive, honest and reliable.You order it and pay for it and it magically turns up at your door. And he is good bloke as well.

 

Bryan, that failure above resulted in steering loss in your truck didn't it?

So there could have been a lot worse consequences from the failure other than the bent Procomps?

My guess is the supplier has realised the seriousness of that failure and don't want to 'admit liability' by giving you a free replacement for the failed one - they've just blame shifted it back to you and hoped for the best.

So far they haven't had their ar$ed sued off so from their side I'd reckon that they think they've got away with it. It wouldn't surprize me if they've since beefed up the fab-work of this part so if they do get investigated down the track their component will pass engineering scrutiny. Then again, maybe they don't give a toss.

 

Yep I thought seriously about taking it further,ya right I did lose a lot of control of the truck lucky it happened while going slow,at the time I didn't have a lot of money to take em to court and sure how successful I would have been but thinking back just their advertising for the product would got me over the line "any lift any suspension"

 

Bryan,

Don't be shy to go them, it won't cost you anything in the first instance. The ACCC is there to help, just follow the basics;

- put your complaint in writing
- remember its not considered a complaint unless you detail the issue AND most importantly detail your desired resolution
- detail how the product was represented to you
- detail the fact you have given them the first right of resolution and they refused
- give them a timeline to resolve (30 days?)
- MOST importantly, cc the letter to the ACCC so the retailer knows you are informed and serious.

Give the ACCC a call if you want, but here is the important bits;


Repair, replace, refund | ACCC

"Businesses must provide these automatic guarantees regardless of any other warranties they give to you or sell you.

If a business fails to deliver any of these guarantees, you have consumer rights for:*

repair, replacement or*refund
cancelling*a service
compensation for damages & loss.
Consumer guarantees on products and services

Since 1 January 2011, the following consumer guarantees on products and services apply.

Products must be of acceptable quality, that is:

safe, lasting, with no faults
look acceptable
do all the things someone would normally expect them to do.
Acceptable quality takes into account what would normally be expected for the type of product and cost.

Products must also:

match descriptions made by the salesperson, on packaging and labels, and in promotions or advertising
match any demonstration model or sample you asked for
be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing
come with full title and ownership
not carry any hidden debts or extra charges
come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them
meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers
have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise."

"Replacements and refunds

You can ask for a replacement or refund if the problem with the product is major.

Replaced products must be of an identical type to the product originally supplied.*Refunds should be the same amount you have already paid, provided*in the same form as your original payment.

The business may take into account how much time has passed since you bought the product considering the following factors:

type of product
how a consumer is likely to use the product
the length of time for which it is reasonable for*the product to be used
the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.

What is a major problem?

A product or good has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it is unsafe
it is significantly different from the sample or description
it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.
A service has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
it creates an unsafe situation.
Exceptions to receiving a repair, replacement or refund

A business may refuse to give you a free repair, replacement or refund if:

you simply changed your mind
you misused the product or service in any way that contributed to the problem
you asked for a service to be done in a certain way against the advice of the*business or were unclear about what you wanted
a problem with a service was completely outside of the business’ control.
Returning the product

You are responsible for returning the product, unless the cost of doing so is significant. In this case, the business must organise and pay for the return or exchange.

You do not have to return products in the original packaging in order to get a refund."

 

Rather than chase something yourself, you can just opt to engage a solicitor to do it for you. Some firms, like Stacks Compensation, will take some cases on a no-win no-fee basis. They can seek damages + costs. That way it costs you nothing to try, but in the settlement the lawyers obviously get their cut.

Once one of my friends got hurt and handed the case of to Stacks - he ended up getting fair compensation - it took about 9 months. Justice isn't quick in the legal system.