Alcoa Wheels..
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Joined: Oct 2006
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From: nunya
Alcoa Wheels..
I just have to give props to Alcoa Wheels. I have a set of older Alcoa LTS wheels... I was going to put them on my '79 F350...until I found a crack in one of them. So I started digging. I found that Alcoa issued a Complete recall on all LTS wheels #167011....just so happens that this is the exact wheel I have!
So a quick call to Buddy @ Alcoa and I have a BRAND NEW set of Alcoa Classics on their way to my home. FREE OF CHARGE! They will even pay for mounting and balancing and pick up the old wheels!!!!
So for anyone looking to buy FORGED wheels for their trucks(gonna be a bit spendy) I would HIGHLY suggest Alcoas.
So a quick call to Buddy @ Alcoa and I have a BRAND NEW set of Alcoa Classics on their way to my home. FREE OF CHARGE! They will even pay for mounting and balancing and pick up the old wheels!!!!
So for anyone looking to buy FORGED wheels for their trucks(gonna be a bit spendy) I would HIGHLY suggest Alcoas.
More Turbo
Joined: Jul 2010
Posts: 644
Likes: 28
From: Hobart, WA
Now THAT'S what I call "customer service." However, for Alcoa, it's a whole lot cheaper to give out new wheels and pay for mounting and balancing compared to a multimillion dollar lawsuit due to a fatal accident caused by a known manufacturing defect.
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Joined: Jan 2005
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From: penn twp.
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Fleet Mechanic
Joined: Aug 2009
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From: Western Washington
I've heard a couple stories like that about Alcoa, it's good to know there's still some honest businesses out there that look out for their customers!
Sam
Sam
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Fleet Mechanic
Joined: Sep 2009
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From: Bloomington, IN
I have a buddy that went thru the same process 3 or 4 yrs ago. He had a crack in just one of the Alcoa wheels so he took it in to a local tire & wheel shop to get it replaced and they told him about the "recall". They gave him the phone # of Alcoa and he called them and they sent him (4) new wheels. He got the Alcoa Part 167001A, which are the one's that were on the F250/350 models back in 92-97...Me personally, I like the replacement wheels much better than the one's he sent back with the crack. But, yeah Alcoa's customer service is outstanding--plus their wheels look great!!
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