Ford warranty declining coverage
Thread Starter
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Prolocutor
Joined: Jan 2009
Posts: 13,618
Likes: 1,245
From: Western MA
i, as do others on this forum do empathize with you on your situation--however--i am of the opinion that statements like:I'll never buy another Ford product: This guy when repeatedly beaten down with logic:As for the dealer, no I did not buy from them.--wont get you very far--again this is just MY opinion no one elses!-being in the business and doing business with other businesses-i too have been in similar situations--yet i find i achive much more success when i encounter a diffcult situation or gray area when i am a total professional--i may not always get everything i want, but i get a lot--being in the service business is generally a thankless job, but its what i do and how i feed my family. good luck to you in the future with your chevy
Thread Starter
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Prolocutor
Joined: Jan 2009
Posts: 13,618
Likes: 1,245
From: Western MA
a lot of places that have been doing things a certain way for 35 years are going out of business these days. If theres anything I can do for you or your family, let me know. 
Cross-Country
Joined: Jun 2010
Posts: 70
Likes: 2
From: Arizona
6.2L Reliability
6.2L engine popped a lifter and damaged cam at 3208 miles and was in shop 46 days. At around 6100 miles check engine light came on and they replace the rocker arm shaft on the other side. When it went in the 2d time I immediately called customer service and when they asked me what I want, I told them that I wanted them to buy the POS back. He said that he would note my request and that I would hear from Ford. That was around Jan 18. I should have the check next week.
The Ford refund check is going towards the purghase of a new Ram 1500.
I'm not an engine tester for Ford on my dime. And their customer service is NOT.
SGM, USA (Ret)
The Ford refund check is going towards the purghase of a new Ram 1500.
I'm not an engine tester for Ford on my dime. And their customer service is NOT.
SGM, USA (Ret)
Thread Starter
|
Prolocutor
Joined: Jan 2009
Posts: 13,618
Likes: 1,245
From: Western MA
6.2L engine popped a lifter and damaged cam at 3208 miles and was in shop 46 days. At around 6100 miles check engine light came on and they replace the rocker arm shaft on the other side. When it went in the 2d time I immediately called customer service and when they asked me what I want, I told them that I wanted them to buy the POS back. He said that he would note my request and that I would hear from Ford. That was around Jan 18. I should have the check next week.
The Ford refund check is going towards the purghase of a new Ram 1500.
I'm not an engine tester for Ford on my dime. And their customer service is NOT.
SGM, USA (Ret)
The Ford refund check is going towards the purghase of a new Ram 1500.
I'm not an engine tester for Ford on my dime. And their customer service is NOT.
SGM, USA (Ret)
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Super Moderator
Joined: Jan 2008
Posts: 40,024
Likes: 1,519
From: Maine, Virginia
Peeling chrome is not covered under the 3/36. Corrosion and rust are a separate warranty and have completely different rules. No damage. My truck looks as good as the day I bought it. It's a garage queen when I'm not towing and never gets put away dirty. No more to the story. I'm just screwed. Call Kyle. He will tell you. Peeling chrome isn't a warrantable condition. Trust me, we spent 30 minutes debating the fact. Running boards according to Ford are a wear item!
Your owners guide should have a detailed list of wear items and I'll bet that runnings aren't on it.
Thread Starter
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Prolocutor
Joined: Jan 2009
Posts: 13,618
Likes: 1,245
From: Western MA
I tried and tried. Kyle told me that there is NO ONE above him that is a "customer resource." In other words, he was the final say in running boards. I wasn't allowed to talk to his boss or the warranty department as they aren't available to the public. Who else can I debate on this? Very frustrating...
Posting Guru
Joined: May 2003
Posts: 1,362
Likes: 2
From: Juneau, ALASKA
How much time you willing to put into it. Start sending emails and letters to board and CEO and everyone else you can find address for. Call Kyle everyday and ask if his boss is available today.
THE SQUEAKY WHEEL DOES GET THE GREASE!
THE SQUEAKY WHEEL DOES GET THE GREASE!
Cross-Country
Joined: Jun 2010
Posts: 70
Likes: 2
From: Arizona
Customer Service
I tried and tried. Kyle told me that there is NO ONE above him that is a "customer resource." In other words, he was the final say in running boards. I wasn't allowed to talk to his boss or the warranty department as they aren't available to the public. Who else can I debate on this? Very frustrating...
Super Moderator
Joined: Jan 2008
Posts: 40,024
Likes: 1,519
From: Maine, Virginia
The OP in my humble opinion has a legitimate gripe and Ford should step up and do the right thing. The OP was polite and articulate and justifiably pissed.
Many folks come here to vent and say, "I'll never buy another Ford"! Why would a Ford lover even give a statement like this the time of day?
Take a statement like that to another enthusiasts site and see if you can feel the love.