Do not expect perfection but what do expect is when a corporation makes a mistake they take responsibility and repair properly. I have been self employed for thirty eight years and have always expected perfection from myself and every one that worked for me. No I demanded perfection because when you represent yourself to the public with only your name at stake you must require perfection. A small mistake will cost you everything you worked for. Did I mention my father has pasted away if he new what fords is doing he would be turning in his grave!

 

Does anyone notice the OP hasn't described the issue WHATSOEVER? What was it doing that led them to changing the torque converter?

 

So when you or one of your employees makes a mistake, do you always fix it the way the customer says or do you do what will fix the problem? I suppose it's possible that the torque converter is a bad design, but you certainly don't have any evidence of that. You do have evidence that you had a bad part and they're replacing it for free under warranty, right? Why not start a thread asking if any other 2011 owners are having torque converter problems? or check to see if there are any TSB's on the torque converter? That would certainly add to your credibility about it being a bad design. Have you ever had a customer go "high and right" on you before they even give you a chance to correct your mistake? Seems to me that's what your doing.

 

Spilled my coffee on this one.



Self-employed and demanded perfection for 38 years straight.....one small mistake will cost you everything???..
What planet do you run this business on?

Rule One....Admit you make mistakes. (everyone does)
Rule two....FIX your mistakes (and a few that aren't yours)
Rule three...Dont claim you're a perfectionist.
Rule four...Don't under estimate ANYONES intelligence.

We have a small family run business. Been around about 55yrs. I've run it for about 35. Average customer runs about 30yrs not including a major account that's been with us since '62.....

You NEVER claim to be perfect. People don't want to hear it, they want to see it and a customer will judge the quality of your work better than you can every time.
If YOU have to say you're a perfectionist, you're probably not and I never hire or use the services of anyone who does.

Between business and family cars we own vehicles from four different companies right now (gmc, ford, dodge, honda) so I'm not a die hard ford guy but we've found they make good vehicles overall. Is ford perect? No. NOTHING is but they're still a ton better than a pick-up with granola bar frames.

It's a piece of machinery. You win some, you lose some...get over it.

 

should i demand perfection from my 1994 f150 and my 1999 mercury mountaineer since they got issues to i should whine to what do you think abolt12 did ford drop the ball when my speedomiter stopped workin in my mountaineer or when my radius arm cracked on my f150 must be bad engineering

 

Apparently the OP has owned a lot of Fords in the past...if he bought each one using one of the "Plans" Ford has...he's saved tens of thousands of dollars over the years. If this is the only "serious" problem he's had...he should count his blessings.

On another note...A/D/X/Z plans are not the same. "A" is for current Ford employees..."Z" is for retirees...they are the same $$$$...way below invoice. "D" is for dealership employees and is slightly higher than A/Z. "X" plan is a bit above invoice and available to suppliers...freinds...family...etc. As many are aware...A/D/Z extends to close relatives also.

 

i wish i was that lucky

 

I think all of the vehicles are built with problems at least in the last ten years. Some happen right away some wait until later. That is why I buy them used for pennies of what they cost new.

Craig

 

Thanks for the advice. My oldest son said those exact word to me after he purchased his last new truck from ford. Maybe if I had taken his advice and yours I would not have purchased this truck. this new 2011 f-150 may have three recall notices one for the airbags that may deploy shortly after the ignition is turned on, the second involves the computer that can over heat and cause a fire and the last is the inside door handles that break if you panic and pull them too fast. The problem is I paid cash for the truck and no one at the dealership or fords really care if the truck runs or not. The dealer would be more than happy to take my new F-150 on trade and discount the truck $ 7,000.00 not off the list but off the z plan price the truck is eleven days old with 560 miles! Not to mention the $1,400.00 cap I had installed nothing for that. Does this sound like some sort of scam? Most of the people on this site want to criticize minute details of my e-mails but do not address the real problem the truck needed to be repaired after eleven day of ownership I did not even get it to the first oil change. I just barely got it to the second tank of gas. Only washed it once!

 

How much have the repairs cost you?
How many times have you returned it for the same problem?
Maybe it's time to switch dealers?

Keep track, you may have something to go on if it continues or if the repairs are flawed.

Right or wrong you have very little to complain about if the problems are corrected. A recall means ford will fix a potention problem. Whine all you want about recalls. That's about all you can do, but anyone willing to complain about a company making something right at no cost to them is simply mind boggling.

The fact you paid cash matters alot more to you than to them. Frankly, they don't care how you're paying for it. They get paid right away no matter what.

The minute you drive something new off the lot , it's a used vehicle and you lose a ton of money instantly. Everyone knows this and expects to lose that value right away.

The dealer wouldn't want the bed cap unless they know of someone who came in recently looking for a truck like yours. Take it off and sell it seperate if it gets to that point.

Not that it's right but most cars have several items on them that are junk. I've had problems at first too, and not just with ford. Many people do within the first few months of owning a new car. When things went wrong I wouldn't go running back right away unless it was a safety issue. I've waited, made a list, go in once...all gets fixed for free. I'm not wasting a bunch of my time, I'm not bugging them a dozen different ways and no one gets aggravated.

If you expect, no demand perfection and want to be catered to by the dealer, why did you buy a run of the mill vehicle in the first place?
Go out and spend two or three times that on a high end foriegn car and then complain when the same crap goes on....

 

what was wrong with the torque converter that it had to be changed??


and i think it is the dealer that is giving you the shaft.
have you contacted ford corporate about the problems the dealer is giving you??
believe me, ford is not going to sit and do nothing if a good longtime customer that pays CASH for vehicles complains about a dealer giving him the runaround about problems with a brand new vehicle.

i think BigKen will back me up on this one.

 

I already asked that, and haven't gotten an answer to that one ...

 

My feeling is that abolt12 is he's a whiner. From what I’ve read, that’s how I see it. There is nothing that he said that shows that the dealer isn’t doing everything possible for him. Heck, the dealer even offered to buy the truck from him. That sure sounds like he’s been given the dealer such a hard time, he throwing out ideas to try and get him to stop crying about an easy repair that is of NO FAULT OF THE DEALER….. and which is probably fixed already.

He does not have any proof that this is a poorly designed part only that HIS part broke. Not the dealers fault. It was sold on good faith that everything would be ok. It wasn’t and it’s being dealt with. It’s being fixed under warranty. By all accounts, it seems like they are dealing with the issue and trying to please one of those un-pleas-able customers.

<OIt is also now on record that he had this part malfunction. If another related part gives him problems and can be traced back to that original repair, then he has nothing to worry about. If he has another converter failure at 100,000 miles then that is simple wear and tear and not controllable.
<O
I think he went into the dealership yelling and screaming about perfection and all that and is still getting treated fair but it’s not good enough for him. He wants perfection and nothing less, which is a nice dream but totally unrealistic

No, I’m not a dealer or a salesman; I just think the blame is being directed in the wrong direction for the behaviour and high expectations’.

 

i'll tell ya what ..... i'll go get some bailing wire , a new roll of duct tape slap the flatty back together reusing all the old gaskets , and use flashlights for head and taillights on my 53 and i'll still out work yer P.O.S turdota and still have a truck that's better looking , worth far more , and more dependable than any furrin' owned stateside built crap you can find ................. i'd rather push that 2011 than be seen in something as god awful as that !!!!!!!!!!!! seems to me turdota was having some recall issues as was honda and a couple others , so aren't you kinda calling the kettle black ??? who makes the bigger piece of junk ????? when we ran demo derbies we'd go out and buy foreign i.e asian , built or owned company vehicles and play car football with the crap . they were the football !!!!!!!!!!!!!!!!!!!! you get a bad one in everything once in awhile no matter who or what !!!!!!!!! now if you wanna denegrate fords some more go for it as i'll go find me some jokes about the others and recall notices and such ............ later !!!!!!!!!!!!!!!

 

SOOOOOOOOOOOO...apparently the troll has crawled back into his hole...perhaps never to be heard from again!!!