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I just had my 2nd bad experience with them. There wont be a third,they have the dumbest people ive ever talked to on the phone. NEVER AGAIN!!!!!!! Sorry for the rant.
I've been buying from them for many years and spent thousands of dollars with them. My only advise is order by phone and verify parts are in stock. Doing this eliminates problems with internet orders that go straight to warehouse.
Wish I could chime in here, but I've always been afraid to order from them, so I can't comment too much yet.
One thing I do wish was that some of these stores were in Canada. I pay out my rear differential every time I order something from the states that's only the size of my fist.
The few things I've ordered off of them, I never thought the shipping rates were that high. Unlike ebay. I bought a set of mirrors one time from a seller on ebay and the shipping cost over $70. Good thing I won them for $1 and aside form the hardware rusting the mirrors were like new. But still $70 was in my mind ridiculously high. But live and learn I guess. After all it my own fault for not checking that first.
I have spent close to $5000 this year alone with them. I also don't have a warm fuzzy in my belly, I feel like shipping was a little high. Just recently I had questions about a radiator flange and its position and the guy on the phone was very short and not very informative.