Dash goes black in 2013 Exp XLT - Ford Truck Enthusiasts Forums



2011 & Newer Explorer Discuss the all new redesigned Ford Explorer

Dash goes black in 2013 Exp XLT

Reply
 
 
 
Thread Tools Search this Thread
  #1  
Old 09-04-2013, 03:54 PM
55fordv8's Avatar
55fordv8 55fordv8 is offline
Freshman User
Thread Starter
 
Join Date: Jul 2011
Location: New England
Posts: 41
55fordv8 is starting off with a positive reputation.
Dash goes black in 2013 Exp XLT

Hi
Has anyone had an issue with their dash board suddenly going black then coming back on after 20-30 seconds?

My 2013 Exp XLT with 4k miles has done this a few times but I can't pinpoint any reason.

Thanks,
Deb
Reply With Quote
  #2  
Old 09-05-2013, 09:07 AM
FordService's Avatar
FordService FordService is offline
Official Ford Rep
 
Join Date: Oct 2010
Posts: 3,124
FordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud of
Quote:
Originally Posted by 55fordv8 View Post
Hi
Has anyone had an issue with their dash board suddenly going black then coming back on after 20-30 seconds?

My 2013 Exp XLT with 4k miles has done this a few times but I can't pinpoint any reason.

Thanks,
Deb
Hi Deb,

Have you been to the dealer so they can check this out? I want to loop in your regional customer service manager as well; send me a PM with your VIN, dealer, mileage, daytime phone number and full name so I can make it happen.

Crystal
Reply With Quote
  #3  
Old 09-14-2013, 01:08 AM
biz4two's Avatar
biz4two biz4two is offline
Post Fiend
 
Join Date: Sep 2003
Location: Albuquerque
Posts: 5,588
biz4two has a great reputation on FTE.biz4two has a great reputation on FTE.biz4two has a great reputation on FTE.biz4two has a great reputation on FTE.
Arrow

OP -- Do you have an update?? I'm just curious here...


biz
Reply With Quote
  #4  
Old 09-14-2013, 01:10 AM
Skip1970's Avatar
Skip1970 Skip1970 is offline
Post Fiend
 
Join Date: Nov 2008
Location: SNOW IN ALASKA!
Posts: 13,046
Skip1970 has a superb reputationSkip1970 has a superb reputationSkip1970 has a superb reputationSkip1970 has a superb reputationSkip1970 has a superb reputationSkip1970 has a superb reputationSkip1970 has a superb reputationSkip1970 has a superb reputationSkip1970 has a superb reputationSkip1970 has a superb reputationSkip1970 has a superb reputation
did you get that blackout dash option? how much extra was it?
Reply With Quote
  #5  
Old 09-14-2013, 05:06 AM
jdadamsjr's Avatar
jdadamsjr jdadamsjr is offline
Post Fiend
 
Join Date: Oct 2002
Posts: 11,229
jdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputation
Is it possible it's just 'rebooting' when it gets and applies a new software update via sync ?

I noticed the wife's did that a few times at the most INOPPORTUNE moments and after a while it came back on saying something like software update applied IIRC.

MOST updates warn you and let you say when it should be pplied, but not mft ! It can reboot right in the middle of a navigation guidance so you have the excitement f being lost
Reply With Quote
  #6  
Old 09-14-2013, 01:06 PM
FordIVTteam's Avatar
FordIVTteam FordIVTteam is offline
Official Ford Rep
 
Join Date: Jul 2013
Posts: 474
FordIVTteam has a very good reputation on FTE.FordIVTteam has a very good reputation on FTE.FordIVTteam has a very good reputation on FTE.
Quote:
Originally Posted by jdadamsjr View Post
Is it possible it's just 'rebooting' when it gets and applies a new software update via sync ?

I noticed the wife's did that a few times at the most INOPPORTUNE moments and after a while it came back on saying something like software update applied IIRC.

MOST updates warn you and let you say when it should be pplied, but not mft ! It can reboot right in the middle of a navigation guidance so you have the excitement f being lost
Hi jdadamsjr,

Software updates can only be delivered by a USB thumb drive. MyFord Touch will perform the "scheduled system maintenance" after detecting a degraded performance within its processes. This is to ensure the system's functionality is optimal. I would encourage you to consult with your dealership if the system exhibits a trend of rebooting while navigating.

Antonio
Reply With Quote
  #7  
Old 09-15-2013, 05:45 AM
jdadamsjr's Avatar
jdadamsjr jdadamsjr is offline
Post Fiend
 
Join Date: Oct 2002
Posts: 11,229
jdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputation
Then what is a 'scheduled system maintenance" then if it's not a software update ?

What "maintenance" is being performed - just a Bill Gates reboot ?
Reply With Quote
  #8  
Old 09-18-2013, 09:26 AM
FordIVTteam's Avatar
FordIVTteam FordIVTteam is offline
Official Ford Rep
 
Join Date: Jul 2013
Posts: 474
FordIVTteam has a very good reputation on FTE.FordIVTteam has a very good reputation on FTE.FordIVTteam has a very good reputation on FTE.
Quote:
Originally Posted by jdadamsjr View Post
Then what is a 'scheduled system maintenance" then if it's not a software update ?

What "maintenance" is being performed - just a Bill Gates reboot ?
jdadamsjr,

The system reinitializes the operating software, much like a computer reboot. This is more of a failsafe after the system determines it is not running at maximum capacity.

Antonio
Reply With Quote
  #9  
Old 11-11-2013, 10:03 AM
montey2005 montey2005 is offline
Senior User
 
Join Date: May 2012
Location: Frisco, TX
Posts: 385
montey2005 is gaining momentum as a positive member of FTE.montey2005 is gaining momentum as a positive member of FTE.
My Wife's Sport had the same issue and after the last update it hasn't come back. Doing the update is a long process by the way, if you do it yourself. Honestly I still hate the sync crap and after having problems with both my vehicles I can honestly say Microsoft is getting worse and Ford should have known better.
Reply With Quote
  #10  
Old 11-12-2013, 05:29 AM
jdadamsjr's Avatar
jdadamsjr jdadamsjr is offline
Post Fiend
 
Join Date: Oct 2002
Posts: 11,229
jdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputationjdadamsjr has a superb reputation
We no longer have that problem either....

but it's because we stopped using it (my 10 year old Nuvi 5000 is on the dash now!)

either vehicles mft is just too unpredictable to trust anymore....
suggest you talk to Garmin on how to do navigation and then maybe the money I wasted on both my 2013's nav will become useful !
Reply With Quote
  #11  
Old 01-20-2014, 12:29 PM
55fordv8's Avatar
55fordv8 55fordv8 is offline
Freshman User
Thread Starter
 
Join Date: Jul 2011
Location: New England
Posts: 41
55fordv8 is starting off with a positive reputation.
Hi
Since I posted my question about the dash, it has not happened again. The entire restraint system malfunctioned and some module needed to be replaced and I am currently having a transmission issue for the second time. I will post that in a new thread. Since I have to bring it for the transmission, I will ask about the dash going black.

I will post an update once I get the car back from the dealer.
Reply With Quote
  #12  
Old 01-20-2014, 02:47 PM
montey2005 montey2005 is offline
Senior User
 
Join Date: May 2012
Location: Frisco, TX
Posts: 385
montey2005 is gaining momentum as a positive member of FTE.montey2005 is gaining momentum as a positive member of FTE.
Well it happened twice! I'm frustrated. Help
Reply With Quote
  #13  
Old 01-20-2014, 05:04 PM
55fordv8's Avatar
55fordv8 55fordv8 is offline
Freshman User
Thread Starter
 
Join Date: Jul 2011
Location: New England
Posts: 41
55fordv8 is starting off with a positive reputation.
I have an appointment this Thursday. I will let you know what they say.
Reply With Quote
  #14  
Old 01-21-2014, 12:52 AM
montey2005 montey2005 is offline
Senior User
 
Join Date: May 2012
Location: Frisco, TX
Posts: 385
montey2005 is gaining momentum as a positive member of FTE.montey2005 is gaining momentum as a positive member of FTE.
THanks, please do. If this doesn't get resolved I'm going back to Benz.
Reply With Quote
  #15  
Old 02-09-2014, 03:59 PM
55fordv8's Avatar
55fordv8 55fordv8 is offline
Freshman User
Thread Starter
 
Join Date: Jul 2011
Location: New England
Posts: 41
55fordv8 is starting off with a positive reputation.
The dealer had no idea why the dash went black. They said as long as I documented it to them that if it continues they can replace the dash before the warranty runs out.

This car is quirky. This weekend backing up, the car just stalled in the middle of the road when shifting from reverse to drive. It started right up again and runs fine but it's just odd.
Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
2014 exp dead dash davidd 2007 - 2014 Expedition & Navigator 0 12-22-2016 02:15 PM
F150 radio language change Allischalmers1996 2009 - 2014 F150 0 07-16-2016 09:47 AM
Dash removal 03 exp xlt vmunoz_elec 1997-2006 Expedition & Navigator 5 03-07-2014 02:01 PM
Location for brake controller? ltng7679 1997-2006 Expedition & Navigator 9 12-03-2013 05:53 PM
Keys Black88GT 1997-2006 Expedition & Navigator 10 06-19-2003 11:07 PM


Go Back   Ford Truck Enthusiasts Forums >

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump


All times are GMT -5. The time now is 01:37 AM.