Has anyone had an issue with their dash board suddenly going black then coming back on after 20-30 seconds?
My 2013 Exp XLT with 4k miles has done this a few times but I can't pinpoint any reason.
Have you been to the dealer so they can check this out? I want to loop in your regional customer service manager as well; send me a PM with your VIN, dealer, mileage, daytime phone number and full name so I can make it happen.
Is it possible it's just 'rebooting' when it gets and applies a new software update via sync ?
I noticed the wife's did that a few times at the most INOPPORTUNE moments and after a while it came back on saying something like software update applied IIRC.
MOST updates warn you and let you say when it should be pplied, but not mft ! It can reboot right in the middle of a navigation guidance so you have the excitement f being lost
Software updates can only be delivered by a USB thumb drive. MyFord Touch will perform the "scheduled system maintenance" after detecting a degraded performance within its processes. This is to ensure the system's functionality is optimal. I would encourage you to consult with your dealership if the system exhibits a trend of rebooting while navigating.
FORD IN-VEHICLE TECHNOLOGY TEAM
My Wife's Sport had the same issue and after the last update it hasn't come back. Doing the update is a long process by the way, if you do it yourself. Honestly I still hate the sync crap and after having problems with both my vehicles I can honestly say Microsoft is getting worse and Ford should have known better.
Since I posted my question about the dash, it has not happened again. The entire restraint system malfunctioned and some module needed to be replaced and I am currently having a transmission issue for the second time. I will post that in a new thread. Since I have to bring it for the transmission, I will ask about the dash going black.
I will post an update once I get the car back from the dealer.
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