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6.4L Power Stroke Diesel Engine fitted to 2008 - 2010 F250, F350 and F450 pickup trucks and F350 + Cab Chassis SPONSORED BY:

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  #61  
Old 12-10-2010, 03:13 PM
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adrian.erks.harris adrianerksharris
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Originally Posted by jake1979 View Post
After dealing with the call center I was finally assigned an escallated customer service rep. Mark Johnson is his name and he has been a stand up guy and has been awsome with communication. Yet Mark has not been able to help Ford is sticking to their guns.
Ok - I am sorry to hear that.
Have they mentioned specifically why they won't pay?
i.e. they felt you didn't check the oil frequently enough


My suggestion is to write a letter to the customer service center (or Mark Johnson directly)
Outline everything.
  • Mention when you purchased the truck, and the miles it has on it today
  • Document the oil changes you have done per the manual (also mention they were done at the dealer).
  • Mention your loyalty to the company (i.e. past trucks you have purchased)
  • Mention the failure symptoms you noticed when the problem occurred
  • Mention the # of days you have had the truck off the road
  • Feel free to cite the positive and negative experiences you have had with Ford Representatives throughout.
Essentially the letter should state that you did everything in good faith, and now your truck doesn't have an engine... and on top of that, you are being made to pay for it while it is still under warranty.

My personal experience is that Ford are usually pretty reasonable when it comes to things like this, and I am genuinely surprised if the story is as you say it is and it hasn't been approved.
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  #62  
Old 12-12-2010, 06:37 PM
jake1979 jake1979 is offline
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Thanks!

I am goingt to take your advice and write the letter. thanks again!
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  #63  
Old 12-12-2010, 10:30 PM
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Originally Posted by jake1979 View Post
I am goingt to take your advice and write the letter. thanks again!
Please let us know what happens and good luck.
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GONE NOW:2008 DRW CC deleted and tuned. Bullet proofed motor and built transmission, totaled by a drunk old woman. I miss it. 2001 F250 4X4, loaded with stuff and a great truck but my big 5er was just too much to handle for her.
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  #64  
Old 12-21-2010, 03:21 PM
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Any update Jake?
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  #65  
Old 12-21-2010, 06:18 PM
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Yes any update? Where are the pics? or the you tube video?
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  #66  
Old 04-21-2011, 12:18 AM
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issues with ford trucks.

The ford truck has had some issues but, the people that dont service them properly are the ones to blame.........
I have a few of the 6.4L and few of the 6.0L and also one 7.3L and also other manufacturers trucks I have always done my oil changes at 5000KM or 3MONTHS......
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  #67  
Old 04-21-2011, 11:22 PM
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I think Ford should cover this problem regardless of whether a customer is under warranty or not. No engine should "make oil." I also don't see how his neglect to change the oil on the severe schedule has anything to do with his high pressure fuel pump leaking?
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  #68  
Old 04-22-2011, 07:56 AM
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I think Ford should cover this problem regardless of whether a customer is under warranty or not. No engine should "make oil." I also don't see how his neglect to change the oil on the severe schedule has anything to do with his high pressure fuel pump leaking?
You might enjoy the EPA report on Bio diesel and DPF equiped motors. It's under my signature on 13 December 2010 or very near that date. I couldn't find a report without bio but I think this report may also address ULSD.
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  #69  
Old 01-27-2013, 10:00 PM
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What's a charging system anyway?

I think people are misreading the op's comments. When he says the oil was sucked into the "charging system", I understand it to mean the turbocharger.

A Turbo Charger is an air charging system or 'forced induction'.
Turbocharger 'charges' the cylinders with air.

Considering this, and the structure of the engine, I could conceive that engine oil would be drawn into the turbo intake through the PCV, due to higher than usual oil, steep grade, road conditions and of course, oil growth.

Furthermore, it is possible for an injector to be stuck open.
Also, if a truck is regenerating too frequently, this could cause oil growth as well.

In addition, let's not forget that all people, no matter how well trained, make mistakes. It may very well be that the tech who did the oil change overfilled the crankcase.

All in all, I wish op the best and hope that ford can rectify this situation.
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  #70  
Old 01-27-2013, 10:17 PM
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Only a three year old post you just resurrected.

Welcome to FTE!
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  #71  
Old 01-27-2013, 10:59 PM
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Re

Haha! I know right! When I read this one, I couldn't resist, it felt like unfinished business! Thanks for the warm welcome!
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  #72  
Old 03-10-2014, 07:03 PM
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This is possible sucking oil from the crankcase into the intake due to oil being over filled caused by regen. Happened in my truck today, done the Dpf delete with the DPF-R 4.0 stacked with superchips programmer on performance. Took it for a hard run did great then a cloud of bluish smoke was coming out of the truck. Let it cool down shut it off checked oil (overfilled) pulled crankcase vent hose oil in it of course being sucked into the intake. Changed oil filled to correct level no more oil sucking or smoke.
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  #73  
Old 04-12-2014, 12:34 PM
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So Jake, did you end up having to buy a new engine yourself?
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Old 04-12-2014, 12:34 PM
 
 
 
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