I have had this happen with RA also. I have only used them maybe 3 times, and i am never happy with the time it takes for an item to get to me. I ordered something last week, that they shipped out next day by way of FedEx, which i paid for, and i still dont have it. Now when i order from Summit, its literally in my hands next day, and same shipping price... not trting to knock RA, but maybe they could tweak a couple shipping and returning issues.

 

 

Unless you buy the $298.00 Motorcraft pump you are stuck with a non oem pump. No problem with that as long as they send the correct pump. The description is wrong.

I'm not a big fan of Rock Auto... they DO have a few things that you can't buy from other sources (they do buy outs of OEM parts) but shipping is usually really high especially considering I live 90 miles from them. Their online catalog is a great refererence resource. I would have never ordered from them the other day except my local stores only offer one choice for these pumps. My local Federated has a Standard brand pump for $66.00... O'Reilly's quoted me $79.00 and NAPA came in at $72.00. Advance is 18 miles from me and I have a 20% coupon but their price and brand is equal to what I have right here.

As usual I can buy at my local parts store at the same price, or cheaper, than online. I only have to drive a 1/2 mile to get it or return it. No brainer for me. But I just want a spare in the toolbox in case this one dies on Sunday in the middle of Bum*uck Egypt...

 

Rock Auto is great as long as they don't screw up. When they do, your chances of getting a return or even decent customer service are about none. Their customer service is non-existent.

 

Interesting. I've ordered probably 15 times from them with only one error. Incorrect starter or water pump if I remember correctly. The box had the correct part number but the wrong part in that box. Simple exchange. Shipping isn't cheap, but typically that's made up for with lower prices.

 

And RockAutos shipping is crazy slow... at least to me it seems to be. Summit is next day, in my hand, and always had grear customer service

 

I opted to have it shipped USPS priority...arrived promptly. The return is going FedEx...no charge to me.

I should have chosen to get a refund then order a different part number.

I know lots of guys like them but I'm on a long deal with Federated and NAPA so I get good prices from them and non stocking parts are 1/2 day away or I can choose to drive to either warehouse less than one hour away.

 

I've never had any of the above problems with them.
Several times they have even sent replacement pieces without wanting the problem one back.
No extra charges either.
Shipping has always been fast too.

Maybe I'm lucky.

 

I wish i had your luck then... lol... i have never had issues with products, just crazy slow shipping. The part i ordered on monday shipped monday, still not to me... in the mean time, i ordered a part from summit on thursday about noon, and got it last night...

 

 

Use Rockauto commercially, have for years. Only time i've ever received an incorrect part was on my ignorance not reading the description.

 

Someone made the decision that this pump was a high pressure deal...it certainly is not. Maybe the mfr. goofed and the order fillers are just doing their job.

I'm really not mad at RA just frustrated more because it's difficult to make a precise comment on their return form...just not enough space.

I will see how things go this coming week.

 

Most of my experience with RA has been good, I'm getting parts shipped from them to Australia, lately there have been a few mainly quality issues with parts I have ordered and RA have always come to the party with either a full refund or shipping out replacement parts. On occasion they havent even worried about getting the faulty part shipped back to them. Not really their fault if the suppliers are sending dodgy parts but cant fault their customer service, they have even called me on occasion to sort out problems.

 

If you think returning a wrong part is hard, wait till you try warranty return. If you have packaging & original order info, you're golden.

Otherwise you are buying the replacement, eating the shipping & watching the credit get nibbled away.

Rock is absolutely the best for non-critical time based shopping. The prices are based strictly on NON human interaction from multiple sources.That's were the low prices come from.

If you sign up for their newsletter, you can get some great discounts & clearance items/prices.

If you're in a hurry, might as well pay more & buy local.

Buying just one part is never going to be cost effective, but if you can't get exactly what you want (Motorcraft, say) elsewhere, Rock is the place.

But it's buyer beware. Best know exactly what you want before you hit send.