I purchased a 2005 F-250 4x4 CC Lariat 6.0 L Diesel in late September 2004. I researched the available trucks very carefully and was adamant as to the options I wanted on my truck. One of my required options was that the truck have 18" wheels and tires. After searching the internet I located my truck and called the dealership to make sure it was what I was looking for. The salesman assured me that the truck I had found had all the options I wanted. I traveled to the dealership and the window sticker showed that the truck did indeed have all the options including the 18" wheels and tires ($615). I purchased the truck and have accumulated 3400 miles. Now the kicker. Last weekend a friend took delivery on a similar truck and drove over for me to check it out. I immediately noticed that his tires were larger than mine. Upon closer inspection, I found that my truck has the 17" wheels and I paid $615 for the 18" option. (I know that I should have realized this sooner but it is difficult to determine unless another truck is parked close by.) I immediately drove back to the dealership and pointed out the mistake. I had the windowsticker which shows the $615 tire option and the sticker on the door jam shows that the truck was supposed to be equipped with the 18's. The dealership assured me that this was Ford's mistake and that they didn't change the wheels on me. They said that since 6 months have passed that they couldn't do anything about the mistake but would take the matter up with Ford. Does anyone have any similar experiences? If so, am I out of luck or can I expect any satisfaction as far as having the correct wheels installed on my truck? Thanks.

 

Err, no offense, but the tire size markings should have quickly told you if the tire/wheel was 17" or 18". If I were the dealership, I'd look upon your complain with an air of suspicion too.

Talk to the dealership's general manager, and explain to him that he *is* going to fix the problem. If that doesn't work, give Ford's executive group a call - they're usually quite good at getting things fixed.

 

The tire size markings did quickly tell me that I had the 17's. Unfortunately, I didn't stoop down to look at them when I was making the purchase. I assumed they were correct since they were listed on the window sticker and that I paid $615 dollars for them.

 

ALWAYS ALWAYS ALWAYS check all the options when you pick up a vehicle.

War story: Ordered a 2000 F-250 SD, 5.4, 3.73LS rear (no trailering). Picked the truck up. Noticed high RPMs on the test drive. Turned out that Ford stuck a 4.10 rear in the truck rather than a 3.73LS. Oops.