Technical Service Bulletins
|Publication Date: June 13, 2011|
|2011 Fiesta, Focus, Fusion, Mustang, Taurus, E-Series, Escape, Expedition, F-150, F-Super Duty, Flex|
|2011 MKS, MKZ, MKT, Navigator|
|2011 Milan, Mariner|
Some 2011 vehicles equipped with SYNC® may exhibit intermittent voice recognition: SYNC® is not listening/hearing commands, no response to voice commands or SYNC® responds voice commands not available with this device when using play artist/album/track commands.
Follow the Service Procedure steps to perform software update.
- Ensure that the Integrated Diagnostic Software (IDS) release is at 71.04 or higher, then close the IDS software.
- To perform the reprogram it will be necessary to follow the online version of the Workshop Manual (WSM) Section 418-01 Accessory Protocol Interface Module APIM – Standard programming. Update the Consumer Interface Processor (CIP) software level to (AD) level suffix.
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
|110609A||Reprogram The APIM (Do Not Use With Any Other Labor Operations)||0.4 Hr.|
|BASIC PART NO.||CONDITION CODE|
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supercede this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
Copyright © 2011 Ford Motor Company