I had a 2000 Explorer, that the day I drove it home from the dealer, I noticed it sat low on one side. i took it back to the dealer and they told me it was fine. I had them walk the lot with me to show me another one that sat that way and they couldn't. They wheeled it back to the service department and made some adjustment to the suspension, which took about 10 minutes. They could have saved themselves an hour of arguing about nothing being wrong if they'd have just spent the ten minutes fixing it first.