Failed again - Files not found


Any suggestions ? Try another flash drive ?

Has anyone successfully installed this ?

 

Hmmm MEDIA files ? Or should I be getting to APPLICATION files ?

Maybe I'm not navigating to the proper screen ? Never used 'SEEK' button .... my bad ?

I should take a video of my screen flow - does not seem to match instructions.

 

I tried again, same USB drive ........ here's a video showing my 'screen navigation' - it just seems like the navigation is not going as expected:



Suggestions ?

 

I am having the same issues as well although, mine is the touchscreen. I followed the directions to the letter I do not believe I am doing anything wrong. I called tech support and they are having many issues with the update and they told me they are working on it and it should be fixed by the end of the month.

 

I've now tried this using another, fully-reformatted FAT32 flash drive, with files copied over - still 'files not found'. It seems like I get to the 'Install Applications' via: Media, System Settings, Advanced, Install Applications' - that clearly does not match the documented steps - should I be concerned ?


A chat with Ford, suggested a 'radio master reset' (Media, System Settings, Advanced, Master Reset). Which I performed and got a confirmation message. Yet since I did not lose my radio presets, I dont think it worked.
I then tried another install of the Sync update, which failed as before.


Based on a recent post, sounds like the Sync update from Ford has some issues, so I can wait, but I'm concerned that:

- my radio reset did not work
- my 'screen' navigation does not match documentation

Any thoughts ?

 

Today's chat with Ford chat reported:

1) Radio master reset will not always cause radio presets to get lost (so hope the reset I performed actually worked)

2) The screen navigation steps provided by Ford assume you are at the latest version of Sync, so since I'm back level, mine are different


3) The next suggested idea from Ford is to download via IE rather than Firefox .... seems like a stretch to me, but will give it a try.

 

Hey cdmm151,

Have you tried a master reset since updating? Assuming that you have the basic SYNC system, here are the instructions: How to perform a master reset | SYNC | Official Ford Owner Site If not, which system do you have: https://owner.ford.com/how-tos/sync-...c-version.html Let me know, and I'll provide the proper link.

elite64a,

Are you having issues downloading or installing the update?

dh_meyer,

When you try again using IE, please take note of the time you downloaded the update. If you still experience the same issue, send the VIN in a private message.

Shaay

 

Shaay,

I had the same problem after downloading the file sometime around 10:00 - 12:00 US central time on 4/5/2016. I will PM the VIN to you.


I'm attaching a screen shot of the flash drive contents.

 

I am having the same trouble installing the update on my new-to-me 2011 F150 with the basic sync.

I ran the version checker (https://owner.ford.com/tools/account....html#/prepare) to make sure there wasn't a problem with my USB drive and it ran fine in the truck. I uploaded the version results to the Ford website in case that changed anything about the software download but when I go to install the update I am still getting the "Files Not Found" message.

I've tried downloading the update with Chrome, Firefox, and Microsoft Edge. Latest download was using Edge today at 5:11PM.

I tried the Master Reset just now and I still cannot install the update.

I don't mind waiting until the end of the Month for Ford to correct whatever issue they are having, I just thought I would throw my information into the mix as well.

If it helps anyone I am updating from Gen1 - V3.2 to SYNC v4.4.

 

[QUOTE=FordIVTteam;16183476]Hey elite64a,

Are you having issues downloading or installing the update?

I am having issues installing the update. I keep getting installation file not found; I can clearly see the autorun file and install file in the flash drive.

I have the 8" touch screen. As I have posted earlier I have called the syncmyride site multiple times nothing has worked. During my last call I was told there are some known issues with version 4.4 and they should be fixed by the end of the month. My question is if there are known issues with the 4.4 update why release it in the first place?

 

Glad to see its not just me !

 

[QUOTE=elite64a;16187281]When I first saw the post about people having problems with the install on a touch screen-based radio, I was not sure if there were problems with the touch screen version or with the 'basic radio version' or all versions, but it appears like both (maybe all ?) versions are affected.

 

Hi ryoken31,

Please send your VIN in a PM. I'll get more information for you.

[QUOTE=elite64a;16187281]Are you using an Apple or Windows computer?

[QUOTE=dh_meyer;16187856]The known issue we have is with version 4.4 so far. Some users with Mac computers are having difficulties downloading the MyFord Touch update because of the way the computer is extracting the files.

Also, I received your PM. I'll respond shortly.

Shaay

 

I did try a master reset with tech services helping. No change.

 

[QUOTE=elite64a;16187281]

Are you using an Apple or Windows computer?

I initially tried a windows computer since sync was designed by Microsoft. During my first two attempts I used google chrome as a browser then IE. When that didn't work I tried an apple computer using Firefox as the browser then tried safari. None of these worked.