rumble noise in drive line
#31
07-12-2015, 09:59 AM
It's about motivation. The service manager is out dollars if offers to foot the bill to find out whats wrong. If they say "good enough" and then it breaks, they fix it "free" for the customer and get paid for warranty by Ford. A salesman who you work with expects you to come back for your next truck. And by taking care of the customer after the sale starts to build the ownership value and work towards earning the next sale. There still may be nothing that can be done, but it's worth a shot. In this case the OP does seem to be describing a real degenerating problem, not just a characteristic of the drive line.
Customer loyalty is a waning concept. It cost a lot to make customers happy and often shows little return, so often customer service isn't what we'd like it to be, so the loyalty continues to slip. It's a catch 22. You just need one person fighting for you though and you can have an entirely different experience from everyone.
Customer loyalty is a waning concept. It cost a lot to make customers happy and often shows little return, so often customer service isn't what we'd like it to be, so the loyalty continues to slip. It's a catch 22. You just need one person fighting for you though and you can have an entirely different experience from everyone.
#32
07-12-2015, 10:51 AM
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#33
07-12-2015, 11:42 AM
clunk and rumble are not interchangeable. Clunk: A dull sound or a blow that produces a dull sound. Rumble: make a continuous deep, resonant sound.
Which do you have?
#34
07-12-2015, 04:27 PM
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#35
07-12-2015, 04:53 PM
#36
07-12-2015, 06:27 PM
#38
07-13-2015, 06:42 PM
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I do not have a "clunk". I have a rumble and a vibration. Th vibration is getting worse. I am going to let it get worse on purpose for a while then take it back in. I can now feel it in the steering wheel and on the side of the door with my knee. Could not do this just a few hundred miles ago. It will show up sooner than later the way it's acting. Will keep you posted
#39
07-13-2015, 06:58 PM
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I do not have a "clunk". I have a rumble and a vibration. Th vibration is getting worse. I am going to let it get worse on purpose for a while then take it back in. I can now feel it in the steering wheel and on the side of the door with my knee. Could not do this just a few hundred miles ago. It will show up sooner than later the way it's acting. Will keep you posted
#40
07-13-2015, 06:58 PM
I do not have a "clunk". I have a rumble and a vibration. Th vibration is getting worse. I am going to let it get worse on purpose for a while then take it back in. I can now feel it in the steering wheel and on the side of the door with my knee. Could not do this just a few hundred miles ago. It will show up sooner than later the way it's acting. Will keep you posted
#42
07-14-2015, 06:47 AM
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I don't think you deserve to be berated and mocked, as is happening here. He is also disrupting what help you are getting from other people.
#44
07-14-2015, 12:56 PM
I do not have a "clunk". I have a rumble and a vibration. Th vibration is getting worse. I am going to let it get worse on purpose for a while then take it back in. I can now feel it in the steering wheel and on the side of the door with my knee. Could not do this just a few hundred miles ago. It will show up sooner than later the way it's acting. Will keep you posted
#45
07-14-2015, 01:01 PM
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qwktrip, my bad..had a bad day yesterday and didn't sleep to good last night and took your post wrong this morning. Sorry.
I thought wheel bearing for a while but when you slip the truck into neutral the noise and vibration quit and it does not come back till you put it in gear. As soon as you slip it into D again the noise is right there. Calling the dealer again today
I thought wheel bearing for a while but when you slip the truck into neutral the noise and vibration quit and it does not come back till you put it in gear. As soon as you slip it into D again the noise is right there. Calling the dealer again today