Hire the best lawyer you can find, I don't know how you have kept your cool during this process.

 

I would agree. I am still waiting for a call back from them.

 

Well up to this point I have been at their mercy, but I am hoping that this will tilt the "give a ****" meter in my favor.

 

They screwed you and your truck over. Did your truck fall off the lift before or after the transmission was replaced?

 

The service rep called me like the third or fourth day it was in there the first time, like a month and a half ago, and told me it slipped off the lift. I have only had the truck back three days from the second time it was there and only found the hole when I was sweeping the bed out.

What bothers me the most is that they didn't tell me about it. They told me that they were replacing the running boards since they broke one of them, but completely failed to tell me about the bed damage.

 

My question would be: Is the hole in the bed in such a position that it was caused by the transmission and is this what caused the replacement of the transmission. Since he didn't get to see the transmission case he has no actual way to get proof.

 

I would run not walk from that dealer ship. The repairs are warrantied through any Ford dealer...don't ever go back there. Also make sure that you get the truck returned to pre-repair condition and on the dealers dime. I wouldn't even trust them to fix it.

Unfortunately it may be on your dime until the legal stuff can be handled. Good luck and I'm so sorry that this happened to you and your truck...What a shame!!!

If I were the service manager I would be chopping staff that's for sure. And to be honest I would expect the store owner to fire the service manager for allowing that to happen as well.

If I were you I would dispute the charges with your CC company, you may have some recourse there until the issue is resolved.

Good Luck With The Fight...Keep Your Chin Up.

Sarge

 

This is on the drivers side up front on the bottom of the bed. You can see obvious marks where the lift contact point slipped off and the weight of the vehicle was on the underside of the bed.

So far they have been 100% on fixing it at a collision shop.

I have already filled a claim with my insurance and will start contacting shops as soon as I speak to my claim rep.

Jay

 

You are correct Sarge, I will not be going anywhere near them. I have several other places in the local area so that's no issue at all.

I am just pleased that the representative I spoke to this morning was well up the food chain and 100% apologetic and multiple times reassured me that this would be taken care of by them.

Jay

 

Sounds like progress for sure.

Good to hear,

Sarge

 

Just read this whole story and at some point I had though that the truck may have fell off of the lift.
This is my take on what really happened, somehow when the truck slipped off of the lift it did damage to the steps and the box, I'm thinking that the transmission took a hit too, they just put it back together and thought they would give it a try, if it worked ok you would have left and never known, if it broke something they would just blame the transmission and you would pay for there damage and never know.

Jmo

 

Makes sense to me

 

From the underside of bed on drivers side up front corner




I am concerned about the structure since the beam is bent






there was so much blunt force that the seam ripped apart and tore the Line-X.
















For your viewing pleasure I figured I could upload the pictures of the damage I know about from them dropping my truck from the lift. Since this is the only damage I can find so far I would only think that the lift only slipped off one arm, but when I take it in to the repair shop I will have them with the skilled eyes do a once over to ensure that there isn't any additional damage I don't know about already.

 

[QUOTE=Toreador_Diesel;15238317]I had a 6.0 blow the SCT fitting so bad it cracked the cover on the back of the motor and yes had to pull the trans out.

 

Wow, what a train wreck.

Feel bad for the OP. Looks like he stumbled into a stealership with a service department both crooked and incompetent.