Bud's New Car
#61
06-21-2012, 07:39 PM
you aren't just experiencing the typical poor customer service that VW dealerships are infamous for, you're getting the basic introduction for VW corporate policy for customer service which is basically " F-you, we got your money".
The pillar noise is a know issue along w/ some other bigger issues that VW doesn't want to officially recognize, VW is too busy blowing smoke up everyone's *** w/ their 'made in america' passat campaign. Check some of the VW forums, this isn't anything new, VW has been doing this since the early '80s when they built a U.S. spec'd golf in Westmorland, PA.
You should be VERY concerned about the raising rate of HPFP failures on the 2.0 TDi engines. There are accounts of customers being denied warranty repairs all over the country when those Bosch pumps fail, VW (corporate) is saying that the customers mis-fueled the vehicles ( putting gas in the tank instead of #2 diesel) even though they ( VW) are one a 5th revision of that fuel pump. It's getting close to a recall but for some reason they are only going after the Passat, the Golf and Jetta use the same components but they are not being addressed even though they are experiencing failures as well.
As far as Antwerpen VW goes, the place used to be called 'Wooten' VW, they were so notorious w/ shady business deals and **** poor customer service in the repair shop that they lost their franchise license. The only thing that changed was the name on the front of the building, the same managers were still there after it changed names.
The pillar noise is a know issue along w/ some other bigger issues that VW doesn't want to officially recognize, VW is too busy blowing smoke up everyone's *** w/ their 'made in america' passat campaign. Check some of the VW forums, this isn't anything new, VW has been doing this since the early '80s when they built a U.S. spec'd golf in Westmorland, PA.
You should be VERY concerned about the raising rate of HPFP failures on the 2.0 TDi engines. There are accounts of customers being denied warranty repairs all over the country when those Bosch pumps fail, VW (corporate) is saying that the customers mis-fueled the vehicles ( putting gas in the tank instead of #2 diesel) even though they ( VW) are one a 5th revision of that fuel pump. It's getting close to a recall but for some reason they are only going after the Passat, the Golf and Jetta use the same components but they are not being addressed even though they are experiencing failures as well.
As far as Antwerpen VW goes, the place used to be called 'Wooten' VW, they were so notorious w/ shady business deals and **** poor customer service in the repair shop that they lost their franchise license. The only thing that changed was the name on the front of the building, the same managers were still there after it changed names.
Monday we'll see how it goes. I'm hoping it will be a "Simple" fix and I'll get in and out in a jiffy. Never know but doesn't hurt to think positive.
#62
06-21-2012, 07:43 PM
FTE Legend
Join Date: May 2008
Location: In my own world
Posts: 56,542
Likes: 0
Received 0 Likes
on
0 Posts
#63
06-21-2012, 07:45 PM
Yep, they might just duct tape me. The General Manager and Service Manager I'm sure hate me already since I've been in there quite a few times and they've flip flopped from "Yep, I hear the noise" to "No sir, you're the ONLY ONE who hears the noise". LOL.
#64
06-21-2012, 07:53 PM
FTE Legend
Join Date: May 2008
Location: In my own world
Posts: 56,542
Likes: 0
Received 0 Likes
on
0 Posts
Hey Bud! Are you back?
Yep, they might just duct tape me. The General Manager and Service Manager I'm sure hate me already since I've been in there quite a few times and they've flip flopped from "Yep, I hear the noise" to "No sir, you're the ONLY ONE who hears the noise". LOL.
Yep, they might just duct tape me. The General Manager and Service Manager I'm sure hate me already since I've been in there quite a few times and they've flip flopped from "Yep, I hear the noise" to "No sir, you're the ONLY ONE who hears the noise". LOL.
I finally took Ford to court, and made them buy the truck back ( I had paid cash for it)
I wound up loosing $6,500.
Also got barred from 2 Ford dealers for life..... But I plan to NEVER buy a new truck again.... ever, so that dosen't really bother me
#65
06-22-2012, 04:12 PM
Hey Bud! Are you back?
Yep, they might just duct tape me. The General Manager and Service Manager I'm sure hate me already since I've been in there quite a few times and they've flip flopped from "Yep, I hear the noise" to "No sir, you're the ONLY ONE who hears the noise". LOL.
Yep, they might just duct tape me. The General Manager and Service Manager I'm sure hate me already since I've been in there quite a few times and they've flip flopped from "Yep, I hear the noise" to "No sir, you're the ONLY ONE who hears the noise". LOL.
Sounds like you are really getting the royal run around over there at the VW shop!! Good luck Monday.
#66
06-22-2012, 07:16 PM
Senior User
Join Date: May 2011
Location: Charm City
Posts: 422
Likes: 0
Received 0 Likes
on
0 Posts
Please don't scare me more than I already am with this new car LOL. I actually talked to my friend who is an attorney just in case I keep getting the run around. I know it seems very trivial and overboard for something minor but my philosophy is that if they are hiding and skirting something this minor... what are they hiding that might be major? I hope nothing but one never knows.
Monday we'll see how it goes. I'm hoping it will be a "Simple" fix and I'll get in and out in a jiffy. Never know but doesn't hurt to think positive.
Monday we'll see how it goes. I'm hoping it will be a "Simple" fix and I'll get in and out in a jiffy. Never know but doesn't hurt to think positive.
I leased a 2012 TDi Golf in February, as of last weekend I no longer have the car. In 4 months, the drivers seat cover started to separate at the seams, VW gave me the royal run around about fixing it under warranty. I took the car in for the 'courtesy' 3000 mile check up in which they were supposed to change the oil and some other things. They had the car for 2 days claiming that they were just backed up, I didn't believe them so I went over there and just walked into the service area. I saw my car in a bay with the hood up so I go over and I can see where the had the engine cover off along with the fuel pump.I asked the tech what was going on, he tells me that he ( the tech) was told to check the pump for metal shavings, when he pulled the pump they found some small shavings inside. I asked the tech what caused it and he told me that the car was mis-fueled. I informed him that it was my car and that it had NEVER been misfueled, I had receipts to prove it. I was asked to leave the shop, so I go up to the customer service area and want some answers. I was not given an explanation about why they would even look inside of the pump when the car only had 4k on it and it was just getting an oil change.
The next day when I picked up the car I didn't see any indication on the repair order that an inspection was performed or that metal savings were found. I was never given an explanation about what they were going to do about it either, so I drove it from heritage vw and went and looked at a few cars at other dealerships, I settled on a new Mazda 3i Touring sedan. I took a $2300 loss on the whole deal but I really didn't care, the money lost was better than putting up w/ more BS from volkswagen.
I honestly hope that they fix your car without any grief and that it provides you w/plenty of good service, just be prepared for battle if you ever need any kind of warranty work done.
#67
11-11-2012, 09:49 PM
Join Date: Nov 2011
Location: Ararat, VA
Posts: 2,131
Likes: 0
Received 0 Likes
on
0 Posts
#69
11-12-2012, 07:45 PM
Join Date: Nov 2011
Location: Ararat, VA
Posts: 2,131
Likes: 0
Received 0 Likes
on
0 Posts
Thanks and yea, that is about right. I seriously wanted the Passat, but the wife liked the Jetta better. Easier to bebop through traffic.
This thing is so much faster than my 2004. Hard to keep it under the speed limit. I got up to 44.7 MPG riding around today. Makes me want to go on a long trip to see how it is going to do. Made a few more pics today.
This thing is so much faster than my 2004. Hard to keep it under the speed limit. I got up to 44.7 MPG riding around today. Makes me want to go on a long trip to see how it is going to do. Made a few more pics today.
Thread
Thread Starter
Forum
Replies
Last Post
