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Old 07-25-2013, 10:58 AM
Senior User
Join Date: Mar 2011
Location: Fairfield CT
Posts: 344
BAD RONALD is starting off with a positive reputation.
I printed TSB 11-9-11 and brought it to the Dealer Service Department. I was told when I made the appointment that a service tech would need to drive the car and reproduce the condition in order to have corrective action taken. This didn't happen. I was pleasantly surprised when the Service Rep read the TSB and said that their tech was familiar with the bulletin, that all modifications/repairs would be made immediately and I would be called later in the day when the car was ready.

This is exactly the type of service we are all entitled to. A little homework paid off here as the Service Department was presented with a detailed problem description and service procedure written by Ford Motor Co.

I will follow up on the repair performance. I hope that communicating this experience will help others.
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