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Visitor Messages

Showing Visitor Messages 1 to 10 of 17
  1. jknox65
    05-31-2017 08:41 AM - permalink
    I am having the same issue with upgrading my sync. my vin is:
    VIN Number:1FTFW1ET9CKD48941

    I actually called ford and have a case
    case# cas-12420385

    I did notice in the autolist file it shows the following lines
    Item2 = E1BT-14D546-HC
    Open2 = SyncMyRide\

    But the file is actually

    lowercase. i am thinking this may be the issue as all the other files are uppercase or match the exact file name. I am going to try renaming when i get home today.

  2. nyr1583
    05-14-2017 08:21 AM - permalink
    I have a 2012 F150 and the sync system will not upgrade I tried a online chat with ford last year but got nowhere is there not a solution to this?
  3. jhaggz44
    03-30-2017 01:11 PM - permalink
    Hi there, I was told to contact you with sync issues. I just bought a used 2016 ford f-250 xlt. Sync, bluetooth, aux, everything worked as it should until about a week ago. Now anytime that I try to do anything other than listen to the radio ( sync, bluetooth, usb, aux cord) i get a very quiet sound and that is when the volume on my phone and the head unit is turned to "max."

    Software is up to date and I have tried a "master reset" Do you have any other suggestions for me to try out before I take it back to the dealer?

    Thanks and I appreciate your time.
  4. Tombstone66
    03-29-2017 08:02 AM - permalink
    I am having trouble installing Sync 4.6. I am following the instructions but it just doesn't work. File not found on the USB drive. I am an IT Analyst and am usually pretty good at sorting these things out. This one insn't working. My VIN is 1FTFX1CFXEKG18207. thanks for any assistance that you can provide
  5. mgnelson12
    01-07-2017 05:39 PM - permalink
    Hello. I have a 2011 F-250 and have been trying to update my Sync to ver. 4.6. I saw on the thread that you might be able to help. I have downloaded the software, formatted a 2 GB USB drive and placed the unzipped files on that drive. Every time I try to do the update, the radio never seems to recognize the USB drive as containing software. Can you help? Thank you,
    Matt Nelson
  6. Andrew Wilson
    10-26-2016 08:32 AM - permalink
    Andrew Wilson
    Hello again, I updated my SYNC successfully. The My Ford site has asked me to report back, by sending a file back via the USB. I go to select the file they have requested, but it seems the site stops from there....the report file does not upload to Ford. Any ideas? Thanks.
  7. Jason Richtsmeier
    08-17-2016 11:06 AM - permalink
    Jason Richtsmeier
    I have a 2013 Ford F350 with the Sync MyTouch in it. I am having trouble with the clock not wanting to update the time. I am having the same issue as the user in this post:

    Did you ever find a fix?

  8. Shhhhh
    07-21-2016 05:44 PM - permalink
    Apparently I cannot send a private message until I've posted 25 times? I'm wondering if you would be able to send me the correct update files for my sync system? The dealer just performed "computer" upgrades, but was unable to determine if sync was a part of them. I just confirmed my versions are the same as before their upgrade. The chat person for the ford owners site said the site was having issues and updates could not be downloaded.

    Thank you
  9. kronos
    05-26-2016 03:39 PM - permalink
    Hi Cara,

    It says my last comfirmed update was Aug, 9, 2013 Gen1-v3.1. But my bluetooth no seems to drop a lot lately and I haven't received text alerts in quite a while. Also, it seems that somewhere there is a hard drive and some music is stored on that hard drive and I would like it cleared if possible. It's my music that I plugged in with the usb but some the system has stored in on the radio somewhere. Any advise?
  10. swies
    12-18-2015 02:43 PM - permalink
    I have read and cannot find my issue.
    2009 Platinum.
    Syncmyride says there is a 'Dealer Installed' update available.
    I thought we could do the updates and that was the purpose of the site...

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