Conversation Between FordIVTteam and jhaggz44

Hi there, I was told to contact you with sync issues. I just bought a used 2016 ford f-250 xlt. Sync, bluetooth, aux, everything worked as it should until about a week ago. Now anytime that I try to do anything other than listen to the radio ( sync, bluetooth, usb, aux cord) i get a very quiet sound and that is when the volume on my phone and the head unit is turned to "max."

Software is up to date and I have tried a "master reset" Do you have any other suggestions for me to try out before I take it back to the dealer?

Thanks and I appreciate your time.