Donjamer, can you help me please!?!?!?
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Posting Guru
Joined: Dec 2007
Posts: 2,086
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From: Washington Oregon
Donjamer, can you help me please!?!?!?
Miss Snowbunny suggested I ask you Don.. so here it goes!!
I am having problems with my computer and am wondering if you can help..
I have an HP Presario V6000 Compaq Notebook with Windows Vista
And now the story starts..
About three months ago, my wireless driver quit working. So I contacted HP’s online help center. She had me go into my Device Manager and delete my iisatap (sp) driver. Shortly after she had me delete that driver, she told me “she needed my address so she could send me a box. I needed to send her my laptop.” Basically, I told her no and she told me to take it to Staples.. She never told me anything else from that point on..
Since that day, my computer has crashed 30 +/- times and is getting worse.. I cannot find that driver anywhere on my computer, and frankly, I don’t know where to even look. My WAN Miniport (SSTP) Driver has also failed and crashes my computer anytime it is ReEnabled. If this was not bad enough, the only internet capabilities still left is by Eathernet. My dial-up connection went about two weeks later.
I bought an external wireless USB device to get me by in the wireless world, but I only have dial-up when I’m not at school. Honestly, I could go without my wireless working, since I found a way around it. I am more concerned at how often my computer crashes.. blue screen of death crash.. and would really like to get my dial-up working again..
I guess my question is, would reloading Vista solve my problems or is it something else?
Any suggestions are accepted!!
Thank you in advance for your help!!
I am having problems with my computer and am wondering if you can help..
I have an HP Presario V6000 Compaq Notebook with Windows Vista
And now the story starts..
About three months ago, my wireless driver quit working. So I contacted HP’s online help center. She had me go into my Device Manager and delete my iisatap (sp) driver. Shortly after she had me delete that driver, she told me “she needed my address so she could send me a box. I needed to send her my laptop.” Basically, I told her no and she told me to take it to Staples.. She never told me anything else from that point on..
Since that day, my computer has crashed 30 +/- times and is getting worse.. I cannot find that driver anywhere on my computer, and frankly, I don’t know where to even look. My WAN Miniport (SSTP) Driver has also failed and crashes my computer anytime it is ReEnabled. If this was not bad enough, the only internet capabilities still left is by Eathernet. My dial-up connection went about two weeks later.
I bought an external wireless USB device to get me by in the wireless world, but I only have dial-up when I’m not at school. Honestly, I could go without my wireless working, since I found a way around it. I am more concerned at how often my computer crashes.. blue screen of death crash.. and would really like to get my dial-up working again..
I guess my question is, would reloading Vista solve my problems or is it something else?
Any suggestions are accepted!!
Thank you in advance for your help!!
Post Fiend
Joined: Oct 2004
Posts: 10,418
Likes: 0
From: SpringHill,Fl
do you have a partition with vista backup files on it?
I believe there is a way to restore windows without formating....it is supposed to repair bad or damaged files... you might wanna give that a try...after Don replies
how old is the laptop?
check this out...http://h10025.www1.hp.com/ewfrf/wc/s...roduct=1842078
I believe there is a way to restore windows without formating....it is supposed to repair bad or damaged files... you might wanna give that a try...after Don replies
how old is the laptop?
check this out...http://h10025.www1.hp.com/ewfrf/wc/s...roduct=1842078
Logistics Pro
Joined: Nov 2004
Posts: 4,562
Likes: 2
From: Southern MD
There are several HP V6000 machines listed here:
Product search results
You can download the new wireless driver (and/or others) from HP and re-install.
Before downloading the new files, look on the bottom of the laptop and jot down the product number.
HP uses this information, as well as the serial number.
(Kinda like a VIN on a car/truck.)
There is a way to "Restore" the laptop to original configuration, either from the "Rescue" partition on the HDD, or from "Rescue" disk/CD.
I forget the exact procedure, but, you can do a "Repair" and not 'wipe' the HDD and start over. (Well. . . with XP you can do this.)
Good luck. Let us know how it goes. . . .
Product search results
You can download the new wireless driver (and/or others) from HP and re-install.
Before downloading the new files, look on the bottom of the laptop and jot down the product number.
HP uses this information, as well as the serial number.
(Kinda like a VIN on a car/truck.)
There is a way to "Restore" the laptop to original configuration, either from the "Rescue" partition on the HDD, or from "Rescue" disk/CD.
I forget the exact procedure, but, you can do a "Repair" and not 'wipe' the HDD and start over. (Well. . . with XP you can do this.)
Good luck. Let us know how it goes. . . .
Moderator
Joined: Aug 2005
Posts: 164,379
Likes: 82
From: MA
Just saw this...
Isn't HP support wonderful??
What I would recommend doing is Goto the HP website and download the driver for your card..
Next goto device manager and delete the wireless adapter..
Then install the new downloaded driver..
You can also try a system restore back a month to when it was working..
As Mark said Vista has a repair function which I believe is on the menu along with safe mode...
If those do not work I would try updating the drivers at Driveragent -.- com
It will scan your pc and tell you which ones are old..
It may cost to join...
If all else fails I can remotely access your computer anywhere and do it..
Let me know
Isn't HP support wonderful??
What I would recommend doing is Goto the HP website and download the driver for your card..
Next goto device manager and delete the wireless adapter..
Then install the new downloaded driver..
You can also try a system restore back a month to when it was working..
As Mark said Vista has a repair function which I believe is on the menu along with safe mode...
If those do not work I would try updating the drivers at Driveragent -.- com
It will scan your pc and tell you which ones are old..
It may cost to join...
If all else fails I can remotely access your computer anywhere and do it..
Let me know
Lead Driver
Joined: Feb 2003
Posts: 8,140
Likes: 4
From: Oak Harbor, OH
Vista is great, but the driver support is not. I've had an intermittent crash since the install was about 6 months old. It seems to be a problem in my anti-virus software or the ATI display drivers. It's also possible it's just that I'm using an older motherboard too. It's a laptop so it's prone to heat issues. I have a cheapo belkin wireless adapter floating around here somewhere that when it get warm (after about 5 minutes of use) it dies. Won't respond to the network at all. It's not a driver issue as every computer it's installed on it this. It's a hardware issue. You might want to see if they have an upgraded firmware for your wireless adapter and try that as well.
Thread Starter
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Posting Guru
Joined: Dec 2007
Posts: 2,086
Likes: 0
From: Washington Oregon
do you have a partition with vista backup files on it?
I believe there is a way to restore windows without formating....it is supposed to repair bad or damaged files... you might wanna give that a try...after Don replies
how old is the laptop?
check this out...Broadcom Wireless LAN Driver for Microsoft Windows Vista
I believe there is a way to restore windows without formating....it is supposed to repair bad or damaged files... you might wanna give that a try...after Don replies
how old is the laptop?
check this out...Broadcom Wireless LAN Driver for Microsoft Windows Vista
There are several HP V6000 machines listed here:
Product search results
You can download the new wireless driver (and/or others) from HP and re-install.
Before downloading the new files, look on the bottom of the laptop and jot down the product number.
HP uses this information, as well as the serial number.
(Kinda like a VIN on a car/truck.)
There is a way to "Restore" the laptop to original configuration, either from the "Rescue" partition on the HDD, or from "Rescue" disk/CD.
I forget the exact procedure, but, you can do a "Repair" and not 'wipe' the HDD and start over. (Well. . . with XP you can do this.)
Good luck. Let us know how it goes. . . .
Product search results
You can download the new wireless driver (and/or others) from HP and re-install.
Before downloading the new files, look on the bottom of the laptop and jot down the product number.
HP uses this information, as well as the serial number.
(Kinda like a VIN on a car/truck.)
There is a way to "Restore" the laptop to original configuration, either from the "Rescue" partition on the HDD, or from "Rescue" disk/CD.
I forget the exact procedure, but, you can do a "Repair" and not 'wipe' the HDD and start over. (Well. . . with XP you can do this.)
Good luck. Let us know how it goes. . . .
Compaq Presario V6210US Notebook PC- Product Specifications
I've tried dowloading drivers.. installing updates.. I've even tried a recover, which told me a recovery was unavalable..
Just saw this...
Isn't HP support wonderful??
What I would recommend doing is Goto the HP website and download the driver for your card..
Next goto device manager and delete the wireless adapter..
Then install the new downloaded driver..
You can also try a system restore back a month to when it was working..
As Mark said Vista has a repair function which I believe is on the menu along with safe mode...
If those do not work I would try updating the drivers at Driveragent -.- com
It will scan your pc and tell you which ones are old..
It may cost to join...
If all else fails I can remotely access your computer anywhere and do it..
Let me know
Isn't HP support wonderful??
What I would recommend doing is Goto the HP website and download the driver for your card..
Next goto device manager and delete the wireless adapter..
Then install the new downloaded driver..
You can also try a system restore back a month to when it was working..
As Mark said Vista has a repair function which I believe is on the menu along with safe mode...
If those do not work I would try updating the drivers at Driveragent -.- com
It will scan your pc and tell you which ones are old..
It may cost to join...
If all else fails I can remotely access your computer anywhere and do it..
Let me know
Lead Driver
Joined: Feb 2003
Posts: 8,140
Likes: 4
From: Oak Harbor, OH
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Thread Starter
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Posting Guru
Joined: Dec 2007
Posts: 2,086
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From: Washington Oregon
Sounds good in theory, but I bought it from a friend of mine.. so I don't think it would fly at all.. He only had it 6 months.
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Senior User
Joined: May 2006
Posts: 446
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From: MD
Are you still speaking to her/him or do you throw things in her/his general direction now?
If HP will still offer to send you a box to let them fix, let them. They are reasonable time wise - not instant though. I have found that the HP/Compaq live technical support is very good at providing links to the drivers that you need.
If HP will still offer to send you a box to let them fix, let them. They are reasonable time wise - not instant though. I have found that the HP/Compaq live technical support is very good at providing links to the drivers that you need.
Thread Starter
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Posting Guru
Joined: Dec 2007
Posts: 2,086
Likes: 0
From: Washington Oregon
Are you still speaking to her/him or do you throw things in her/his general direction now?
If HP will still offer to send you a box to let them fix, let them. They are reasonable time wise - not instant though. I have found that the HP/Compaq live technical support is very good at providing links to the drivers that you need.
If HP will still offer to send you a box to let them fix, let them. They are reasonable time wise - not instant though. I have found that the HP/Compaq live technical support is very good at providing links to the drivers that you need.
I'm thinking about sending it to them but I'm sure they will want to charge me..
Not yet, but hopefully soon!!
Lead Driver
Joined: Feb 2003
Posts: 8,140
Likes: 4
From: Oak Harbor, OH
The warranties ARE transferable most people don't know that. If it's still inside the warranty period and they're willing to fix it, let them. They'll probably extend the warranty for you after.
Thread Starter
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Posting Guru
Joined: Dec 2007
Posts: 2,086
Likes: 0
From: Washington Oregon
Unfortunately, not within the warranty.. It only had a one year..
Lead Driver
Joined: Feb 2003
Posts: 8,140
Likes: 4
From: Oak Harbor, OH
That sux. I dunno where you live but I know of a place in toledo (well maumee actually) ohio that repairs them. It's called Sarcom technologies. They're a local service company that has contracts with all the major computer manufacturers it seems.