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Auto Enginuity cannot connect to My E99 f350 7.3

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  #16  
Old 08-13-2010, 08:37 PM
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Originally Posted by westpsd
You can hook it on to any post 96 vehicle to see if the connector works. The closer you get to a stroker, the more it defines that it is a truck problem instead of the cable. You can read almost all emission codes on any vehicle and it should connect to all.

Jim
I'm not so sure of that. I bought the domestic version of AE and they sent me 2 connectors. When I pulled the codes off my daughters 04 Jeep, one of the connectors didn't work at all, the other did.
 
  #17  
Old 08-13-2010, 09:01 PM
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I'm using the Proline connector with the latest firmware and software version 8.3.1
 
  #18  
Old 08-13-2010, 11:00 PM
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Chris, since we got our AE's, they've upgraded the proline connector to do everything. No need for two different connectors. Either way, with the older setup the wrong connector would still get generic codes, it just wouldn't do the enhanced part.

Are you getting any lights on the connector? When I plug it into my laptop, it shows up under the "connected devices" thing on the start menu. Are you getting that? Have you tried uninstalling and reinstalling the software?
 
  #19  
Old 08-13-2010, 11:54 PM
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My computer recognizes the proline connector. here's the message I get when trying to connect to the truck.

Communications could not be established with the controller. Check
the connection or validate the vehicle has support for the controller.
 
  #20  
Old 08-14-2010, 10:22 AM
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Originally Posted by twags6
Are you getting any lights on the connector?
Yes, all three lights


Originally Posted by twags6
When I plug it into my laptop, it shows up under the "connected devices" thing on the start menu. Are you getting that?
Yes, It shows up as "Automotive Dianostic Interface".


Originally Posted by twags6
Have you tried uninstalling and reinstalling the software?
Yes, and after talking with Bill at Auto Enginuity I upgraded the firmware on the Proline connector as instructed.

Everything seems perfect it just doesn't see my truck, Bill said it may be the Proline connector Or my truck. Testing another truck would tell which is not working, but I don't know anyone with a 7.3 so I may have to send it back just to find out my truck is the problem.
 
  #21  
Old 08-14-2010, 04:31 PM
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Ok, I tried to connect to a 2008 toyota and it was the same message. Looks like I'll have to send the proline connector back on monday, as it appears to be the problem.
 
  #22  
Old 08-14-2010, 08:23 PM
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Originally Posted by pjnadon
Are you using a power invertor pluged into your cig lighter? Copy and paste from this site
AEFAQ
Unlike devices connected via Serial cables, USB devices are "Powered" by the PC they are connected to. Connecting an AutoEnginuity USB ScanTool cable to a laptop computer that is being powered through the Cigarette Lighter/Power Port of the vehicle can cause ground loops through the laptop. At the very least this will lead to problems establishing communications with the vehicle, in some cases this can even damage the AutoEnginuity USB ScanTool hardware. This problem will occur whether using an inverter or powering directly off of 12v.
Originally Posted by Deluxe06
Thanks for the Link, I didn't know that.
Interesting. I've not had that problem while running down the highway hooked to both the AE connector and having my laptop connected through its cigaratte port connected inverter . Could be because I'm using a Panasonic inverter with my Panasonic Toughbook, and the equipment compatibility may prevent this ground loop from being a possibility.

I'll have to call AE and chat with them about this because my short term plans include a larger pure sine wave inverter from which I can run my laptop, printer, and several other smaller goodies. Don't want to plan on creating a hardware problem, that's for sure.

Sorry for the hijack.
 
  #23  
Old 08-14-2010, 09:43 PM
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Pete, do you have a ground prong on the laptop power cord? When I used to connect my old dell that had a grounded power adapter to a speaker amp, I'd get buzz from a ground loop through the power cord. If I plugged in using one of the old adapters for ungrounded outlets, the buzz went away since there was no direct path. The new laptop has a 2 wire plug (the power brick is double insulated, so no ground required) and I don't get the buzz like the old one had.
 
  #24  
Old 08-15-2010, 12:04 AM
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Like Chris has suggested, Are you sure your cig lighter works and fuse #3 is good?
 
  #25  
Old 08-15-2010, 12:10 AM
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He tried it on a different vehicle and still no luck. Sounds like its the connector thats the problem.
 
  #26  
Old 08-15-2010, 09:10 AM
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I'll send the connector back on Monday, I'll let you all know the results.


Thanks
 
  #27  
Old 08-15-2010, 10:21 AM
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I have ground loop problems with my laptop while running an AC inverter and Autoenginuity. It's just something that I've become accustomed to and make sure that I don't use AE while the inverter is on.
 
  #28  
Old 08-21-2010, 03:46 PM
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It was the Proline connector. I got the new one back on friday, Plugged it in and I was able to read my codes, Buzz test ect...
 
  #29  
Old 08-21-2010, 04:23 PM
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Good to hear!
 
  #30  
Old 08-21-2010, 04:43 PM
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I read some where that if you ground the actual power invertor to the truck it will solve that problam but I cant find the article to confirm it
 


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