Has anyone ordered a T500 rebuild lately? What's the expected turnaround time? Should I go through someone like RiffRaff or directly to the Terminator Engineering site. Have to take the truck off the road to send in the HPOP so want to make sure everything is on the up-and-up before I do it. T.I.A.

 

If this were my choice for a HPOP, I would most likely go through Clay at Riffraff. Reason being is that as I understand it, there can be some difficulty getting in touch with someone from Terminator. At least that was the case in the past, may not be now.

Although, I would suspect that Clay may have a direct line or another means of contacting Terminator since he is a vendor for Terminator. Clay and the people at Riffraff are very good at getting back with their customers in my experience and from what I have seen over the years. So, you may be putting a middle man in the purchase process, but you also may be inserting a lifeline to Terminator "if" it is needed. In a perfect world, you would not need this lifeline, but things do happen...

As for the "up and up" of the process, most times there is no issue at all. Sometimes there is though and that is life and 1st world problems.

What about purchasing a core Bosch/OEM HPOP from a salvage yard, FTE classifieds or Ebay to send in while you still run the truck with your HPOP? Once the transaction is done and your new HPOP is installed and functioning, you can turn around and sell your HPOP in order to recoup the money spent on the core.

Just a thought... This is what I have done for my injectors. I have a set of core injectors in the garage waiting to be sent in for replacements. I will sell my take out injectors to recoup the money or give them to a friend of mine with a high mileage 7.3L if he still has his truck by then. He has been dreaming of selling it recently.

 

You could also try cncfab? They build a stage 1 & 2 that they might have in stock

 

Terminator has a pay refundable core charge on their site last I looked.

 

@ScaldedDog just had his rebuilt by Terminator I'm pretty sure.

 

I attemted to get in touch with termintor because I was going to order dual hpops from them. No repsonce at all, ever. So I asked AA who recommemded me their set, 10 minutes later he messaged me back saying none available and none being built for now, and no idea when(dual kits is all I asked about).

So yea, I wont ever bother buyig froom someone who wont bother responding to product requests from a customer ready to buy, when obviously they respond fast to their bigger customers like AA.

Cncfab always resonds.
​​​​​​Dieselsite always repsonds.

Terminator seemingonly responds to his distributors, so best go through one of them if yopu acutally want service

 

I did. My situation was a little different, in that I had a ten year old T500, purchased through RifRaff, that had become suspect. At that stage I wasn't expecting any warranty, so I contacted Terminator directly, at Clay's suggestion. Communications were a little clunky, and almost always through email. They knew I was in a hurry to get mine back, and they turned around the rebuild *very* quickly, and at a price that I found genuinely surprising (I assume because my core was a T500). I'm thrilled with the experience, and outcome.

A few suggestions:

1) If you are buying new, I'd go through RR or another one of their partners. Terminator is not a huge operation, and they do likely depend on their partners to handle sales and delivery. That's just being smart, and there are terrific partners out there.
2) If your pump is in generally good shape, use it as a core and deal with any delays. John at TE told me good cores were very difficult to come by.
3) If you contact TE directly, use the contact form on their site, rather than sending an email directly. Doing that greatly improved communications.

Mark

 

Here in Finland we have no such thing as customer service.

 

Why is that?

 

I'm guessing it's all customers and no service.

 

People are so modest that companies has sized their customer service based on that.
So maybe there is some but to me mainly it sucks.
There are exeptions to the rule,off course.