Pass points
Cargo Master
Joined: Oct 2011
Posts: 2,885
Likes: 778
From: SoCal/Wyoming
Can't do it online. You go to the service department and order what you want. They put it in the computer along with your PASS info and the order goes over to the parts department. The parts department pulls the part and runs it back over and gives it to the service department who then gives it to you.
FTE Community Team
Joined: Mar 2017
Posts: 3,341
Likes: 1,057
From: Florida
Can't do it online. You go to the service department and order what you want. They put it in the computer along with your PASS info and the order goes over to the parts department. The parts department pulls the part and runs it back over and gives it to the service department who then gives it to you.
If you think that’s crazy, I needed a special 12v AGM battery for my Lexus hybrid. Lexus wanted $450. I looked online and found the part number was a Toyota number. Local Toyota dealer showed it as $225 online. I called their parts department and they said they had one in stock and it was $379. WHAT, your web site shows $225. He said order it online and Toyota will ship one to t hem the next day and I could pick it up at their dealership. So I ordered online and 30 minutes later I got an email to come pick it up for $225. Amazing from $450 to $225.
Last edited by Flyct; Apr 17, 2021 at 12:05 AM.
Lead Driver
Joined: Oct 2014
Posts: 5,945
Likes: 1,359
From: NY/Canada border
I recently bought a tailgate damper with my points. Should have bought a ticket to the circus. Parts and service departments at my selling dealer bounced me back & forth and no one seemed to have a clue about how to redeem these points. Maybe that's how Ford wants it to discourage using the points.
On the other hand, I've used them at another dealer that's closer to home for "The Works" service and it didn't seem to be a problem.
On the other hand, I've used them at another dealer that's closer to home for "The Works" service and it didn't seem to be a problem.
More Turbo
Joined: Dec 2020
Posts: 618
Likes: 257
From: Stow, MA
Can't do it on-line, but you can order them over the phone and have them shipped. I just ordered a few items from Fairway Ford which is where I normally order on-line from. You need to call (I usually speak with Nate) and you won't get the on-line price for the parts. Points redemption is list price, but Nate did give free shipping. No fuss, no muss, and Nate knew exactly what to do. All he needs is the email address associated with the FordPass account. That's it.
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Lead Driver
Joined: Oct 2014
Posts: 5,945
Likes: 1,359
From: NY/Canada border
Can't do it on-line, but you can order them over the phone and have them shipped. I just ordered a few items from Fairway Ford which is where I normally order on-line from. You need to call (I usually speak with Nate) and you won't get the on-line price for the parts. Points redemption is list price, but Nate did give free shipping. No fuss, no muss, and Nate knew exactly what to do. All he needs is the email address associated with the FordPass account. That's it.
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More Turbo
Joined: Dec 2020
Posts: 618
Likes: 257
From: Stow, MA
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