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My 2013 f350 with 30k miles has a problem with sync/ entertainment. It will freeze about every 3rd time I drive it. I have to remove the fuse and reinstall to get it to work. Had it to dealer several times and no problem found, but they did tell me I needed a new back up camera?????? Back up camera works fine, sync not so much. I know ford did an extended warranty for apim issues. I am now past the warranty period. Any ideas besides running it in the river and buying a truck that systems actually work on. I know this is my last ford vehicle.
Ok I will check that out. The dealer told me that the latest updates were on it but my dealer is crap.
After you download the latest update from a thumb drive or even before delete all your previous destinations and any favorites that you aren't using, then disconnect the battery instead of the fuse for 5 minutes. This system seams to run out of memory easily, but its from Microsoft so what do you expect.
By chance, has the Sync module located on the passenger A pillar been replaced? If not, I might consider replacing it or at least reseat the connectors.
For the past few weeks, my Sync needed to perform scheduled maintenance every day and reset. I tried pulling the fuse a few times, then tried the master reset. None of which fixed it. I then uploaded the latest version of Sync and all was well for a week. Now I'm back to the same issue and last night Sync never loaded at all. It tried resetting 4 or 5 times on its own but kept crashing.