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2013 sync freezes

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Old Jun 2, 2019 | 04:08 PM
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2013 sync freezes

My 2013 f350 with 30k miles has a problem with sync/ entertainment. It will freeze about every 3rd time I drive it. I have to remove the fuse and reinstall to get it to work. Had it to dealer several times and no problem found, but they did tell me I needed a new back up camera?????? Back up camera works fine, sync not so much. I know ford did an extended warranty for apim issues. I am now past the warranty period. Any ideas besides running it in the river and buying a truck that systems actually work on. I know this is my last ford vehicle.
 
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Old Jun 2, 2019 | 04:29 PM
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What version is your SD card Maps? The latest is A10. You can get them off eBay for less than $45.00.

What version of Sync 2 is loaded? The latest Sync 2 version is v3.10 (not to be confused with the later Sync3 in the 2017 and newer SD trucks).

You can create a profile at the Ford Owner site and with a thumb drive (USB drive), download the update or maybe go here and downloaded it...

my OneDrive

https://1drv.ms/u/s!AmfH21s7Qw_LgVOT0fVxiDLdx_Qo

or

https://forum.xda-developers.com/win...c-2-0-t3484473
 
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Old Jun 2, 2019 | 05:28 PM
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Ok I will check that out. The dealer told me that the latest updates were on it but my dealer is crap.
 
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Old Jun 2, 2019 | 06:33 PM
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Originally Posted by elishaman
Ok I will check that out. The dealer told me that the latest updates were on it but my dealer is crap.
After you download the latest update from a thumb drive or even before delete all your previous destinations and any favorites that you aren't using, then disconnect the battery instead of the fuse for 5 minutes. This system seams to run out of memory easily, but its from Microsoft so what do you expect.

Denny
 
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Old Jun 2, 2019 | 07:06 PM
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There is a master reset that will clear the memory of all saved items. Not sure disconnecting the batteries will.
 
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Old Jun 2, 2019 | 07:13 PM
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I have done master reset but will not fix problem
 
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Old Jun 2, 2019 | 07:17 PM
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Originally Posted by Just Strokin
There is a master reset that will clear the memory of all saved items. Not sure disconnecting the batteries will.
Master reset won't clear any memory but it will give it a hard boot just like you do on a Microsoft computer. It's worked for me in the past.

Denny
 
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Old Jun 3, 2019 | 04:45 AM
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By chance, has the Sync module located on the passenger A pillar been replaced? If not, I might consider replacing it or at least reseat the connectors.
 
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Old Jun 3, 2019 | 06:37 AM
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No the sync module has not been replaced
Where exactly is it located and I will try thst
 
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Old Jun 3, 2019 | 07:38 AM
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This might be the APIM that contains the Sync?

If you drop the glove box door, you will see the TPMS module and then behind it is the Sync module. It is mounted on the A pillar.
 
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Old Sep 13, 2020 | 04:19 AM
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Do you have an update to this issue?

For the past few weeks, my Sync needed to perform scheduled maintenance every day and reset. I tried pulling the fuse a few times, then tried the master reset. None of which fixed it. I then uploaded the latest version of Sync and all was well for a week. Now I'm back to the same issue and last night Sync never loaded at all. It tried resetting 4 or 5 times on its own but kept crashing.
 
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