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Dealer fuel filter change gone VERY bad

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6.7L Power Stroke Diesel 2011-current Ford Powerstroke 6.7 L turbo diesel engine
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Dealer fuel filter change gone VERY bad

 
  #1  
Old 03-10-2019, 10:39 AM
Dirt worx
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Dealer fuel filter change gone VERY bad

Took my 2017 250 platinum for first fuel filter change at dealer I purchased it from. Picked it up at end of day and drove about a mile before noticing smoke and smell. Turned around and got back to service dept. The diesel mechanic forgot to clip high pressure return line to filter assembly. So the engine compartment got sprayed everywhere worse part is it got into ventilation system and coated everything. They detailed it (what a joke) still vapors burning eyes, headache from hell, and feeling sick. Gave it back and told them to replace all ventilation plumbing heater core, fan assembly, remove body from chassis and clean entire underbody. They have had it for 4 days now. I warned them that if smell remains I want a high trade at a wash for new. Might need a lawyer at that point.

So has anyone had this happen to yourself or had the dealer replace a truck due to negligence.

Its not not just a smell. Raw Diesel fumes are poisonous inside a small enclosed area. Would you put your child in this $70,000 truck now.......
 
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Old 03-10-2019, 11:47 AM
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Originally Posted by Dirt worx View Post
Would you put your child in this $70,000 truck now.......
Depends on if I still liked my kid.
 
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Old 03-10-2019, 12:31 PM
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Kid or not, I wouldn't want to drive around in a mobil fuel station. They should also be supplying you with a loaner at no charge.
 
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Old 03-10-2019, 12:31 PM
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Geez, thatís terrible, what a mess. I hope you took pictures. Iím surprised the thing even ran. Get as much documentation as you can. I would even be tempted to go have an Ďair qualityí test done. They are going to do everything in their power to not give you a new truck - like ripping the thing apart and cleaning it which based on this incompetence would scare the hell out of me. Not to mention the rattles it will produce as the truck ages. Ugg, just terrible
 
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Old 03-10-2019, 12:56 PM
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Yes. Free loaner and did documentation no pictures. Stopping by dealer tomorrow to see how many pieces itís in. Air quality test is a great idea.
 
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Old 03-10-2019, 01:12 PM
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They should do everything in their power and financially to get that smell OUT as it is no fault of yours. Good luck with this mess. What a load of CR*P... They should give you some free service for awhile, a long while on their dime.
 
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Old 03-10-2019, 03:19 PM
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Certainly a health hazard that could lead to health concerns for the rest of your life...I would not stop until all items with the HVAC have been replaced, plus a complete refresh of the interior, shampoo, leather cleaning and detailed cleaning of all doors and vents.

That is costing them a pretty penny. Hope they fired the guy, you could have even had a engine fire with that mess.
 
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Old 03-10-2019, 05:10 PM
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Originally Posted by senix View Post
...you could have even had a engine fire with that mess.
Or run the HPFP dry.
 
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Old 03-10-2019, 11:17 PM
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The exact same thing happened to me a year ago but I made it home and the next day when I was going to work at the first stop light I had to nail it to get over a lane and the line blew off the filter spraying fuel everywhere. There was a misty trail of diesel behind me and it covered everyone who was at the light behind me. I pulled over a block or so later and diesel was dripping off everything under the hood. In the block or two that I drove it blew out over a 1/4 tank of fuel. Dealer came and picked it up and spent all day cleaning it. I picked it up that night and still smelled it and said to try again or buy me a new truck. Got it back the next night and was basically odor free. For the next week or so I would get a whiff of diesel every now and then but that was about it. I still give my service advisor a hard time about it every time they change the filters but he's a good sport about it and bent over backwards for me when it happened.
 
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Old 03-11-2019, 07:25 AM
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Originally Posted by '12 Duty Super View Post
The exact same thing happened to me a year ago but I made it home and the next day when I was going to work at the first stop light I had to nail it to get over a lane and the line blew off the filter spraying fuel everywhere. There was a misty trail of diesel behind me and it covered everyone who was at the light behind me. I pulled over a block or so later and diesel was dripping off everything under the hood. In the block or two that I drove it blew out over a 1/4 tank of fuel. Dealer came and picked it up and spent all day cleaning it. I picked it up that night and still smelled it and said to try again or buy me a new truck. Got it back the next night and was basically odor free. For the next week or so I would get a whiff of diesel every now and then but that was about it. I still give my service advisor a hard time about it every time they change the filters but he's a good sport about it and bent over backwards for me when it happened.
Hopefully Dirt has the same outcome.
 
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Old 03-11-2019, 08:13 AM
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Originally Posted by kper05 View Post
Or run the HPFP dry.
The low fuel pressure warning came on as soon as I pulled it into the ford dealership.
 
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Old 03-11-2019, 08:26 AM
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Originally Posted by '12 Duty Super View Post
The exact same thing happened to me a year ago but I made it home and the next day when I was going to work at the first stop light I had to nail it to get over a lane and the line blew off the filter spraying fuel everywhere. There was a misty trail of diesel behind me and it covered everyone who was at the light behind me. I pulled over a block or so later and diesel was dripping off everything under the hood. In the block or two that I drove it blew out over a 1/4 tank of fuel. Dealer came and picked it up and spent all day cleaning it. I picked it up that night and still smelled it and said to try again or buy me a new truck. Got it back the next night and was basically odor free. For the next week or so I would get a whiff of diesel every now and then but that was about it. I still give my service advisor a hard time about it every time they change the filters but he's a good sport about it and bent over backwards for me when it happened.
Glad to hear your truck is odor free. When this happened was your climate system on or was It a nice day and your windows open and how fast were you moving?When this happened to me it was 35 outside and I was running fan at speed 4 and maybe 50 mph. We all know the high pressure these fuel systems use and when that fitting slipped apart the mist got into every crevice. I really hope they fix it
 
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Old 03-11-2019, 08:39 AM
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Hence why I self maintain. The techs are knowledgeable(sometimes not), but they dont hold the same level of care you will, working on your 70k++ trucks.
 
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Old 03-11-2019, 09:14 AM
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diesel service work at a dealership is scary business. if you do you own service it will get done right, but then you get push back on warranty claims. if you take it to a predominately car dealer, the guy who just worked on an escort, is trying to find the fuel and oil filters in a diesel....they don't purge the air...and they do not prefill the filters. many cases of vehicles being returned to owners with no fill caps, no drain plugs, uncompleted re-assemble.

Im putting a camera pointing at all service points.

but probably wont do any good...since ford makes us all sign "we agree to a ford appointed arbitrator" during legal disputes.

probably be best to take our trucks to ford commercial truck centers for service.
 
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Old 03-11-2019, 09:15 AM
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diesel service work at a dealership is scary business. if you do you own service it will get done right, but then you get push back on warranty claims. if you take it to a predominately car dealer, the guy who just worked on an escort, is trying to find the fuel and oil filters in a diesel....they don't purge the air...and they do not prefill the filters. many cases of vehicles being returned to owners with no fill caps, no drain plugs, uncompleted re-assemble.

Im putting a camera pointing at all service points.

but probably wont do any good...since ford makes us all sign "we agree to a ford appointed arbitrator" during legal disputes.

scary indeed



probably be best to take our trucks to ford commercial truck centers for service.
 

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