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Dealer fuel filter change gone VERY bad

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6.7L Power Stroke Diesel 2011-current Ford Powerstroke 6.7 L turbo diesel engine
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Dealer fuel filter change gone VERY bad

 
  #16  
Old 03-11-2019, 01:15 PM
CathedralCub
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Make sure they remove the seats so they can clean the floor/carpet material thoroughly that is trapped under the seats, as well as clean the bottom side of the seats and their various surfaces.
 
  #17  
Old 03-11-2019, 02:02 PM
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Originally Posted by Dirt worx View Post
Took my 2017 250 platinum for first fuel filter change at dealer I purchased it from. Picked it up at end of day and drove about a mile before noticing smoke and smell. Turned around and got back to service dept. The diesel mechanic forgot to clip high pressure return line to filter assembly. So the engine compartment got sprayed everywhere worse part is it got into ventilation system and coated everything. They detailed it (what a joke) still vapors burning eyes, headache from hell, and feeling sick. Gave it back and told them to replace all ventilation plumbing heater core, fan assembly, remove body from chassis and clean entire underbody. They have had it for 4 days now. I warned them that if smell remains I want a high trade at a wash for new. Might need a lawyer at that point.

So has anyone had this happen to yourself or had the dealer replace a truck due to negligence.

Its not not just a smell. Raw Diesel fumes are poisonous inside a small enclosed area. Would you put your child in this $70,000 truck now.......
The same issue happened with my first Fuel Filter change at a Ford Dealership. Except I was pulling my 5th Wheel on the freeway when the Fuel Line clip came off. The low fuel pressure warning light came on and I pulled over quickly as the fuel was spraying all over my 5th Wheel. I knew immediately what happened and where to look. I took water from the trailer and poured it over the engine compartment after the engine cooled and then drove it to the closest auto wash station. One hell of a mess to the under carriage of the truck and the trailer. All I got from the dealership service manager was weíre sorry and bring it in and weíll pressure wash it plus a offer for a free oil change. Told them where to pound sand and they lost all further business. Good luck with your resolution to a common problem. Those clips must be checked throughly after filter change outs.
 
  #18  
Old 03-11-2019, 03:58 PM
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Wow!! Thought I was alone on this one. I feel for the others this has happened to.
I stopped and checked on the truck last night. They shampooed the carpets and detailed it again. And the under hood insulation is getting replaced. The truck still smells on the outside. The inside smells like a box of fruit loops. Iím sure when the heater core gets hot the smell will be back.

Iíll update on progress as it happens and will call out this dealership if needed. But I donít want to throw anyone under the buss if I donít need to.
 
  #19  
Old 03-11-2019, 05:15 PM
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Been following along now you're hitting close to home......Good luck.
 
  #20  
Old 03-11-2019, 06:00 PM
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Unbelievable!

I would be so P.O.'d. That smell will never be completely eliminated. Time for a lawyer.
In the first place, to leave that clip off is so irresponsible. That's the fuel system! Could have turned out much worse.
Very glad it didn't.
 
  #21  
Old 03-11-2019, 07:03 PM
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In my fuel line incident I pressure washed the engine bay, under carriage, used degreaser, and the smell of diesel fuel still was prevalent months later. The different Ford Service dealership that I now use knows of the incident and I have reminded them the last two fuel filter changes to assure those Clips are secured. When checking the lower fuel filter monthly for any water I have made a practice to check the clips on the engine filter.
 
  #22  
Old 03-12-2019, 12:55 AM
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Originally Posted by Dirt worx View Post


Glad to hear your truck is odor free. When this happened was your climate system on or was It a nice day and your windows open and how fast were you moving?When this happened to me it was 35 outside and I was running fan at speed 4 and maybe 50 mph. We all know the high pressure these fuel systems use and when that fitting slipped apart the mist got into every crevice. I really hope they fix it
The temp outside was about like it is now around 40-45* and I had the heater going. I wasn't going that fast when it blew off maybe 35-40mph, but I had my foot to the floor trying to move over a couple lanes when it went. I'm sure the added pressure from flooring it is what blew it off. When the low fuel pressure light came on I knew what the problem was right away. The diesel smell was bad inside and made you want to gag. I have pictures on my phone of the truck as it sat there waiting on the tow truck. In the pictures you can see the trail of diesel on the ground behind the truck and the puddles from it dripping off the truck. Everything under the truck was wet with diesel and dripping. Every minute I sat there waiting on the tow truck the madder I got so by the time I got to the dealership I ready to rip someone's head off. Looking back at it now it is kind of funny how everyone at the dealership was bending over backwards and yes sir and no sir and please take any truck you want for a loaner and we are so sorry bla bla bla. Of coarse at the time it was anything but funny, and luckily I'm able to laugh about it now. I'm glad the line blew off when it did and not when I was going down the highway with a red hot turbo glowing under the hood that could have been ugly. I'm still shocked that they were able to clean it up as well as they did. I was actually kind of bummed because I would have liked a new truck, but when I got it back the second time I had no leg to stand on with the smell gone. Hopefully they will get yours cleaned up as well and In a couple weeks it will be like it never happened.....hopefully! I'll try and post my pictures as soon as I figure out how to get them from my phone to the computer to this thread. I may have to have my 6th grader show me how to do it since I'm not the most computer savvy.
 
  #23  
Old 03-14-2019, 10:56 AM
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Originally Posted by speakerfritz View Post
if you take it to a predominately car dealer, the guy who just worked on an escort, is trying to find the fuel and oil filters in a diesel.
I disagree, both dealerships that I take my truck to have specific "diesel mechanics" and both have a separate scheduler for making appointments for diesel vehicles. Now these 2 dealerships may not be considered a "predominately car dealer" but my truck has always been taken care of by the dealerships diesel mechanic. Now I do your basic maintenance myself - oil changes, filter changes, tire rotation, fluid checks ...

Dirt - any update? How's it going?
 
  #24  
Old 03-14-2019, 05:18 PM
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Originally Posted by Chuck-B View Post
I disagree, both dealerships that I take my truck to have specific "diesel mechanics" and both have a separate scheduler for making appointments for diesel vehicles. Now these 2 dealerships may not be considered a "predominately car dealer" but my truck has always been taken care of by the dealerships diesel mechanic. Now I do your basic maintenance myself - oil changes, filter changes, tire rotation, fluid checks ...

Dirt - any update? How's it going?
this dealership also has specific diesel mechanics. But Iím thinking they over schedule and these guys are splitting time and miss things sometimes.

As far as the truck. Itís still at the dealership. They have replaced the under hood insulation and the cabin filter. I got my hands on the filter. It smelled of fuel, they have sprayed down the engine comp. with simple green and power washed it 3 times. If your down wind you still smell fuel, the inside smells like deodorizer ran it down the road and it still smelled through the vents. They have been very apologetic but they know the corner they are in. I pointed out the fire wall insulation to the service manager and said if your going to replace one replace this one to, itís right next to the filter assembly. I donít know if this is going to get resolved easily but I hope my truck is what I get back. I can switch over all my accessories except the linex. This is just a pain in the a:;
 
  #25  
Old 03-15-2019, 02:01 PM
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I had my cooling systems flushed and the coolant replaced. While I was waiting for the mountain of paperwork to be completed I brought this up to the service guys. One of the diesel mechanics happened to be in the room at the time. He said that they've seen a ton of these. He mentioned that there will probably be a recall on this soon. He said that one of the plastic retainers cracks which you don't notice when changing the filter, once it's under pressure it lets go. So may not be the dealers fault after all. The mechanic mentioned as Dirt is finding out, if it happens at a decent speed with the heating or air conditioning system on it's damn near impossible to get the smell out. He mentioned that the fuel gets into the insulation that's on the firewall. The only way to replace it is to take the engine out (ugg).
 
  #26  
Old 03-15-2019, 02:05 PM
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I'm about 5,000 miles from doing my first filter change. I may hold off on it, hoping that there is a recall or service campaign. Alternatively, maybe I'll just let the dealer do the first one even though I've already bought the filter kit.
 
  #27  
Old 03-15-2019, 02:41 PM
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Originally Posted by Chuck-B View Post
I had my cooling systems flushed and the coolant replaced. While I was waiting for the mountain of paperwork to be completed I brought this up to the service guys. One of the diesel mechanics happened to be in the room at the time. He said that they've seen a ton of these. He mentioned that there will probably be a recall on this soon. He said that one of the plastic retainers cracks which you don't notice when changing the filter, once it's under pressure it lets go. So may not be the dealers fault after all. The mechanic mentioned as Dirt is finding out, if it happens at a decent speed with the heating or air conditioning system on it's damn near impossible to get the smell out. He mentioned that the fuel gets into the insulation that's on the firewall. The only way to replace it is to take the engine out (ugg).
I was with the manager and tech when they popped the hood open. The clip wasnít cracked or broken. They just forgot to push it in. Chucks tech is correct about this happening at speed w/vents on. It got everywhere.
 
  #28  
Old 03-15-2019, 03:13 PM
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This isn't the first report we've seen on the forum of problems with the upper fuel filter lines. But if the mechanic didn't fasten the line, you can't blame Ford for this one.
 
  #29  
Old 03-15-2019, 07:50 PM
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Note to self: Change my own fuel filters.
 
  #30  
Old 03-15-2019, 10:41 PM
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Originally Posted by tradosaurus View Post
Note to self: Change my own fuel filters.
Note to self....forget spending $75k plus on a truck that incompetent idiots don't seem to know how to service correctly.

Dirt, for that coin, I'd demand a new truck. What about insurance?
 

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