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Ford RAV buy back

 
  #1  
Old 01-16-2019, 05:58 PM
RandyinTN
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Ford RAV buy back

I was approved for a Lemon Law buy back on September 20, 2018. Twice I attempted to get a truck from 2 different dealers and on each try the dealers would not do business with the RAV/Ford folks and refused to sell me the trucks they had on their lot. After these two failed attempts to get a replacement truck Ford finally permitted me to order one.

Truck was ordered on Nov 20th and arrived at my dealer on or before Jan12th. Talked to the sales manager on the 12th and he told me he would call the RAV folks and get all the paperwork. RAV told me he already had it.

My RAV agent called me yesterday morning asking me if I had arranged financing and picked up the truck yet. Told her when I stopped by the dealership on Saturday the sales manager told me he needed paperwork overnighted to him from RAV before we could do anything. RAV said they already sent it. Today I called the dealer and asked again if I could pick up the truck. Sales manager said no as they are still trying to get reimbursed for something or paid more money from Ford.

All I can say is what a giant cluster ****. Dealer wants more money, RAV says they cant authorize it as they are just a mediator between myself and Ford. Meanwhile the dealer controls the entire process as they have the truck and will not transfer it.

My experience with my RAV agent has generally been good. At this point in time the delay appears to be with either the independent Ford dealership or Ford is ignoring their request to be reimbursed or paid for something else. Or maybe a combination of the two? I simply don't know other than the truck has been sitting at the lot for almost a week so far.
 
  #2  
Old 01-16-2019, 08:07 PM
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What a mess, I wish you the best of luck getting this sorted out.
 
  #3  
Old 01-16-2019, 08:38 PM
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That is a mess. Sorry to hear of all the issues.

I’m wondering how your truck came in so quickly. My new truck was ordered Aug 30th, and it’s supposed to be delivered to the dealership tomorrow. I was originally told 6 to 8 weeks, but it’s been 4 1/2 months.
 
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Old 01-16-2019, 09:48 PM
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51 days from date of order to delivery. Dealer ordered it under priority 10. The replacement truck is a F250 and the plant is only 200 miles away.
 
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Old 01-16-2019, 10:10 PM
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I just looked at my order form, and mine was ordered priority 10 as well. I’m in Louisiana, so quite a bit further from the plant than you are lol. Who knows why it took so long. I’ll just be glad to get it.

Which engine did you go with? I’m going from the 3.5 to the 2.7 eco.
 
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Old 01-16-2019, 11:26 PM
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Why didn't you do just a straight buyback? I opted for the straight buyback and did my own repurchase to simplify things. There was no financial loss or gain to do the straight buyback.
 
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Old 01-17-2019, 08:55 AM
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Originally Posted by RandyinTN View Post
I was approved for a Lemon Law buy back on September 20, 2018. Twice I attempted to get a truck from 2 different dealers and on each try the dealers would not do business with the RAV/Ford folks and refused to sell me the trucks they had on their lot. After these two failed attempts to get a replacement truck Ford finally permitted me to order one.

Truck was ordered on Nov 20th and arrived at my dealer on or before Jan12th. Talked to the sales manager on the 12th and he told me he would call the RAV folks and get all the paperwork. RAV told me he already had it.

My RAV agent called me yesterday morning asking me if I had arranged financing and picked up the truck yet. Told her when I stopped by the dealership on Saturday the sales manager told me he needed paperwork overnighted to him from RAV before we could do anything. RAV said they already sent it. Today I called the dealer and asked again if I could pick up the truck. Sales manager said no as they are still trying to get reimbursed for something or paid more money from Ford.

All I can say is what a giant cluster ****. Dealer wants more money, RAV says they cant authorize it as they are just a mediator between myself and Ford. Meanwhile the dealer controls the entire process as they have the truck and will not transfer it.

My experience with my RAV agent has generally been good. At this point in time the delay appears to be with either the independent Ford dealership or Ford is ignoring their request to be reimbursed or paid for something else. Or maybe a combination of the two? I simply don't know other than the truck has been sitting at the lot for almost a week so far.
Sounds very frustrating.

I know youíre just ready to get your new truck but just hang in there a bit longer because youíre almost at the finish line.

The entire buy back process took a bit of time so itís only natural that this, which is a part of the same process will not be without some kind of hiccups.

Let us know when everything has been settled.
 
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Old 01-17-2019, 09:47 AM
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Originally Posted by ford390gashog View Post
Why didn't you do just a straight buyback? I opted for the straight buyback and did my own repurchase to simplify things. There was no financial loss or gain to do the straight buyback.
Would leave to much cash on the table. On a buy back you are paid the price you paid plus fees. My truck was a 17 that I bought when 18's were on the lot and I got 10K off MSRP. If I would of taken the cash would also have to pay sales tax on the entire amount of the new truck.
Trading gave me full MSRP plus I only have to pay sales tax on the difference.
 
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Old 01-17-2019, 09:49 AM
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Originally Posted by FORD COASTIE View Post
I just looked at my order form, and mine was ordered priority 10 as well. Iím in Louisiana, so quite a bit further from the plant than you are lol. Who knows why it took so long. Iíll just be glad to get it.

Which engine did you go with? Iím going from the 3.5 to the 2.7 eco.
I went with the 6.2 and 4:30 gears. I mentioned previously the new truck is a F250
 
  #10  
Old 01-17-2019, 10:39 AM
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Originally Posted by RandyinTN View Post
Would leave to much cash on the table. On a buy back you are paid the price you paid plus fees. My truck was a 17 that I bought when 18's were on the lot and I got 10K off MSRP. If I would of taken the cash would also have to pay sales tax on the entire amount of the new truck.
Trading gave me full MSRP plus I only have to pay sales tax on the difference.
What about the mileage offset charge? I was able to get RAV to reduce my mileage offset charge by over 50%. Maybe that's something you can request for your troubles. I paid near invoice for mine and it made sense for me to just do a buyback. The replacement truck came in cheaper with the PCO and rebates.
 
  #11  
Old 01-17-2019, 11:29 AM
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My mileage charge was initially small. TN law states I could not be charged for mileage beyond the miles on the truck present when I took my truck in for the first time to have the defect corrected. Ford then waived all mileage fees for me.
 
  #12  
Old 01-17-2019, 12:33 PM
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Originally Posted by RandyinTN View Post
I went with the 6.2 and 4:30 gears. I mentioned previously the new truck is a F250
I totally missed the F250 part.
 
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Old 01-17-2019, 12:47 PM
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I went through the same this with Chrysler. It was very slow and painful.
 
  #14  
Old 01-17-2019, 02:14 PM
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It appears the dealer got what he wanted from Ford. I visited the dealership this morning to make sure we all agreed on the numbers. Scheduled to pick up the truck on Saturday morning. Hoping there are no more surprises for me.
 
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Old 01-17-2019, 02:17 PM
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Originally Posted by RandyinTN View Post
It appears the dealer got what he wanted from Ford. I visited the dealership this morning to make sure we all agreed on the numbers. Scheduled to pick up the truck on Saturday morning. Hoping there are no more surprises for me.
GOOD!! I hope the rest goes smoothly.
 

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