Notices
6.0L Power Stroke Diesel 2003 - 2007 F250, F350 pickup and F350+ Cab Chassis, 2003 - 2005 Excursion and 2003 - 2009 van

Ford Dealership Frustration

 
  #1  
Old 12-18-2018, 12:42 PM
olfordsnstone's Avatar
olfordsnstone
olfordsnstone is offline
Post Fiend
Thread Starter
Join Date: Sep 2003
Location: Other side of the sunrise
Posts: 5,209
olfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to behold
Ford Dealership Frustration

So, I stopped by a Ford Dealership in Reno Nevada to look at the new Super Duty's. The salesman told me quite a bit about the new generation trucks and I was pretty impressed and getting pretty close to pulling the trigger on A NEW TRUCK ! ! ! Wow, it's hard to imagine that I was really going to do this, but I'd done the math and I think I can do this. The hardest thing, other than that monthly payment, would be to let go of my old 05 Super Duty. She's been such a great tow vehicle, but is now getting a little old to have no concern heading out on the road with trailer in tow and feel completely confident, though she'd been continually amazing me with reliability, especially since bullet proofing... I'm thinking new sounds like what I want and I want it now! WTH, I can do this...

Then the salesman asked, "what do you have for a trade-in". I told him about my 05 F350. He asked what engine. I answered, "6.0". That's when things got dicy. He began talking down my truck saying that they won't give me much for it and it would just be wholesaled out and that they wouldn't even park it on the lot. I told him that I it's been a good truck and that I did in fact "bullet proof" it, but he just kept ******* my truck like it was a POS. I asked him, "Then why the hell did you guys tell me it was such a good truck when I bought it new" and "What makes you think I'd buy another one from you guys when you're now admitting that you guys lied?" After bantering a bit, I figured I'd had enough of this butt hole and said "See ya, I'll just drive this truck till the wheels fall off then buy a friggin' Dodge".

Is this what I should expect from all Ford Dealerships or should I just avoid Jones West Ford in Reno? Maybe it's true, that I won't get much for my truck, but it's more a matter of principle when this butt head didn't even bother to offer to look up and give blue book value, he just began verbally ******* my ride. If this is the kind of treatment I'm going to get from Ford, then I'll look elsewhere for my new ride. Out of personal principle and scruples GMC is completely out of the question, especially after what they did to their folks and families, closing plants and laying off so many of their employees just before Christmas Holidays, SMH. It would be a tough pill to swallow, but if Ford is going to screw loyal customers like this, then, on personal principle, Dodge is the only option to choose to drag my fifth wheel around.

OK, vent over. Thoughts?
 
  #2  
Old 12-18-2018, 12:47 PM
navistarnut's Avatar
navistarnut
navistarnut is offline
Postmaster
Join Date: Aug 2015
Location: NW IA
Posts: 3,845
navistarnut has a great reputation on FTE.navistarnut has a great reputation on FTE.navistarnut has a great reputation on FTE.navistarnut has a great reputation on FTE.navistarnut has a great reputation on FTE.navistarnut has a great reputation on FTE.
Buy it from another dealer.
You can get warranty done at any dealership, not?
 
  #3  
Old 12-18-2018, 01:35 PM
ford390gashog's Avatar
ford390gashog
ford390gashog is offline
Post Fiend
Join Date: Jan 2004
Location: Brentwood,CA
Posts: 18,113
ford390gashog has much to be proud offord390gashog has much to be proud offord390gashog has much to be proud offord390gashog has much to be proud offord390gashog has much to be proud offord390gashog has much to be proud offord390gashog has much to be proud offord390gashog has much to be proud offord390gashog has much to be proud of
Originally Posted by olfordsnstone View Post
but if Ford is going to screw loyal customers like this,
OK, vent over. Thoughts?

I don't see any connection here to Ford? I don't like Jones west and would much rather go to Carson. However Ford as a company has no stake in your used truck. The deal you make is a deal made with a franchised Ford dealer. I would shop other dealers and get trade in value from carmax. No dealerships near me will take a vehicle that is over 10 years old because they know financing is near impossible. If you really want new and a good price Corning Ford in Ca or Kendall Ford in ID both have been excellent.
 
  #4  
Old 12-18-2018, 02:03 PM
IHateCommieCars's Avatar
IHateCommieCars
IHateCommieCars is offline
Posting Guru
Join Date: Jul 2014
Location: Houston, Texas
Posts: 1,703
IHateCommieCars has a good reputation on FTE.IHateCommieCars has a good reputation on FTE.
No Dodges. I hate commie cars.

But, I've gotten the same BS from people about my vehicles. I give them the story of how the critical problems were in the 03s and 04s, and that the later models were better, but by then the engine had a bad rep, so they moved on. Their eyes glaze over - they believe what they believe.

That said, all vehicles do lose a lot of value after they're 10 years old because banks won't lend on them any more. You either pay cash or go to a tote-the-note used car lot, and not too many people have a lot of cash or, if they do, would rather save it and make payments. I've found that anything over $10k is hard to get from people in cash.
 
  #5  
Old 12-18-2018, 04:25 PM
navistarnut's Avatar
navistarnut
navistarnut is offline
Postmaster
Join Date: Aug 2015
Location: NW IA
Posts: 3,845
navistarnut has a great reputation on FTE.navistarnut has a great reputation on FTE.navistarnut has a great reputation on FTE.navistarnut has a great reputation on FTE.navistarnut has a great reputation on FTE.navistarnut has a great reputation on FTE.
Originally Posted by ford390gashog View Post
I don't see any connection here to Ford? I don't like Jones west and would much rather go to Carson. However Ford as a company has no stake in your used truck. The deal you make is a deal made with a franchised Ford dealer. I would shop other dealers and get trade in value from carmax. No dealerships near me will take a vehicle that is over 10 years old because they know financing is near impossible. If you really want new and a good price Corning Ford in Ca or Kendall Ford in ID both have been excellent.
The connection here is he's a Ford customer.
So am I, but if my local dealer treated me like that, which they would not., I would say "see ya later, there are other dealers out there"

Even if the dealer does not want the truck, there is a certain tact that can be used with a potential customer.
Simply explaining that they don't want his trade that bad in a tactful way might be all that is needed for a sale.

Our dealer here in town almost always has one or two 6.0's for sale. No, they don't keep the junk, but a good 6.0 is still worth some good money.
 
  #6  
Old 12-18-2018, 05:07 PM
IHateCommieCars's Avatar
IHateCommieCars
IHateCommieCars is offline
Posting Guru
Join Date: Jul 2014
Location: Houston, Texas
Posts: 1,703
IHateCommieCars has a good reputation on FTE.IHateCommieCars has a good reputation on FTE.
We're talking about car salesman here. If you can fog a mirror, you can be a car salesman.
 
  #7  
Old 12-18-2018, 05:39 PM
jh818's Avatar
jh818
jh818 is offline
Postmaster
Join Date: Jul 2009
Location: Chino, California
Posts: 2,803
jh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputation
It's simply a game he's playing to get the lowest value on your trade in so he can mark it up and sell it for a profit. I wouldn't take it personally because that's his job.

With that said, you may want to sell it privately. I get it that it's more of a PITA selling it on CL, but you'll have to do some work to get top $$$, especially since you bulletproofed it. That salesman probably didn't even know what that means anyway.
 
  #8  
Old 12-18-2018, 06:03 PM
olfordsnstone's Avatar
olfordsnstone
olfordsnstone is offline
Post Fiend
Thread Starter
Join Date: Sep 2003
Location: Other side of the sunrise
Posts: 5,209
olfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to beholdolfordsnstone is a splendid one to behold
OK, maybe I'll drive my truck over to another dealership and see if I can receive a better reception from salespeople. Then, if I get the same routine, I might go ahead and try and sell private party, though I really hate doing that... If I do get the same treatment at another Ford Dealership, I'd probably still go over to the dark side (dodge), but not out of preference, more out of spite, just because I'm pissed off and it's a matter of principle, even though it almost feels like I'd be shooting my foot because I hate the shoes I bought. I'm not looking to get rich on my truck, I know the reputation on these things. I just want to be treated with respect and clearly spell out the actual value of the truck in relation to the down payment and let's do the math and make a deal. You know, like adjusting for blue book value? I didn't go to that dealership to have someone start talking crap about my personal property and I think it was in terribly bad form, that is if they want my business. I don't think it's too much to ask, to keep to the simple math and make a deal. The insults hurt and I took it personally. I love that truck... Thanks for letting me rant and thanks for the tips. Oh, and Navstarnut, I'll check out Corning and Kendal as well. Thanks for that.
 
  #9  
Old 12-18-2018, 06:23 PM
TooManyToys.'s Avatar
TooManyToys.
TooManyToys. is online now
Post Fiend
Join Date: Dec 2014
Location: Jersey Shore
Posts: 8,324
TooManyToys. has much to be proud ofTooManyToys. has much to be proud ofTooManyToys. has much to be proud ofTooManyToys. has much to be proud ofTooManyToys. has much to be proud ofTooManyToys. has much to be proud ofTooManyToys. has much to be proud ofTooManyToys. has much to be proud ofTooManyToys. has much to be proud of
Sometimes I just like to take the contrarian position, nothing personal.

As a trade in, "Bulletproofed" means nothing. It's not going to mean anything at the auction. In reality, it only means something to the guy who paid for it, especially when the truck breaks.

Bulletproofed is not like a UL seal on a toaster. Its a combination of parts and labor of unknown quality to the person who is giving up assets for the item secondhand. Some dealers get gun shy when they have a history of newly acquired 10+ year-old trade-ins puke on their way up the transporter's loading ramp. Maybe if you give them a 60-day warranty.

Reminds me, I need to fix the toaster.......
 
  #10  
Old 12-18-2018, 06:42 PM
69cj's Avatar
69cj
69cj is offline
Post Fiend
Join Date: Jul 2005
Location: S.Ca.
Posts: 13,652
69cj has a spectacular reputation.69cj has a spectacular reputation.69cj has a spectacular reputation.69cj has a spectacular reputation.69cj has a spectacular reputation.69cj has a spectacular reputation.69cj has a spectacular reputation.69cj has a spectacular reputation.69cj has a spectacular reputation.69cj has a spectacular reputation.69cj has a spectacular reputation.
I agree with Jack. There is really no standard that defines the term “bullet proofed”
 
  #11  
Old 12-18-2018, 08:39 PM
Modoc
Modoc is offline
Elder User
Join Date: Nov 2015
Location: Shasta County, CA
Posts: 836
Modoc is gaining momentum as a positive member of FTE.Modoc is gaining momentum as a positive member of FTE.
If you are going to checkout Corning , you might try their satellite dealership at Susanville if it is closer. Having dealt with several dealerships, it seems to depend on the salesman more than the dealership for a quality experience.
 
  #12  
Old 12-18-2018, 10:40 PM
WatsonR's Avatar
WatsonR
WatsonR is offline
Post Fiend
Join Date: May 2014
Location: Virginia Beach VA
Posts: 6,536
WatsonR is a splendid one to beholdWatsonR is a splendid one to beholdWatsonR is a splendid one to beholdWatsonR is a splendid one to beholdWatsonR is a splendid one to beholdWatsonR is a splendid one to behold
A buddy bought a Dodge last year, 2500HD. We used it to tow 4k on a double to Idaho from Virginia, got 8mpg average and it never seemed to really want to stay in high gear, always shifting down when you touched the pedal.

He t-boned a car 4 months ago from a stop light, guy ran the red light and he hit him at 10-15mph turning left. Truck has been completely rebuilt, new frame, cab was twisted, fenders and hood. Motor needed fixing and they wouldn't total it. He's at 35k and counting on a 43k truck, less than 12k miles on the road... absolute junk! I told him to not drive it off the lot if they ever get it done, right to the sales department and trade/sell it. Take anything but another Dodge.
 
  #13  
Old 12-19-2018, 12:58 AM
04scurs
04scurs is offline
Senior User
Join Date: Nov 2008
Posts: 139
04scurs is starting off with a positive reputation.
It very well may be a 6.0L issue. This summer a friend of mine had his '05' Excursion at the dealer for some work when a salesman came over and asked if he had thought about selling it. The salesman went on about how the Ex's are becoming popular again and he could make him a good deal. Then he asked what motor was in it and when he found out it was a 6.0L he said they weren't interested. Told him if it was a 7.3L he could make him a really nice deal.
If we are expecting decent trade in's we may be living with our 6.0's for awhile. lol
 
  #14  
Old 12-19-2018, 06:58 AM
T diesel's Avatar
T diesel
T diesel is offline
Posting Guru
Join Date: Nov 2011
Location: Sterling, ct.
Posts: 1,837
T diesel has a very good reputation on FTE.T diesel has a very good reputation on FTE.T diesel has a very good reputation on FTE.T diesel has a very good reputation on FTE.
6.0's have well deserved negative reputation.
 
  #15  
Old 12-19-2018, 09:07 AM
jh818's Avatar
jh818
jh818 is offline
Postmaster
Join Date: Jul 2009
Location: Chino, California
Posts: 2,803
jh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputationjh818 has a superb reputation
Originally Posted by T diesel View Post
6.0's have well deserved negative reputation.
That's interesting. I got my '06 F350 dually for about 18 months now and the price on these with the 6.0 hasn't budged in the last 2 years. They selling at around $18k or so give and take $1k or so. Lower priced ones are the ones with over 200k miles.
 

Thread Tools
Search this Thread

Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.