BAKFlip MX4 Group Buy - Hard Folding Tonneau Cover
#16
02-19-2018, 07:55 AM
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#17
02-20-2018, 09:37 AM
Former Vendor
#18
02-22-2018, 08:46 PM
Ordered a Revolver x4 today. James was a very helpful guy. I will update when it arrives. If only Bank of America didn't keep trying to stop me from spending my money.
Update: I ended up ordering a Revolution X4 from James at Truck Brigade. I could not have been more happy with the experience of dealing with James and Truck Brigade. The price was great and when the X4 arrived with some damage to the driver side rail, James was quick to help me with BAK. Bak initially sent out a second set of rails, those rails also were unacceptable. The locking mechanism dragged and would not extend the whole length of the rail. The third set that Bak sent out also arrived with manufacturing defects. At that point I was done with BAK, three sets of rails and none were usable. The rails were long and damaged. Bak said to try the cover and after it was installed it was not acceptable. Aesthetically it had issues, functionally it had issues. The cover and rails didn't make a nice line like the demo models, the tailgate wouldn't shut with the cover locked. All in all it just was not worth the cost and the manufacturing and fit and finish was poor. BAK asked what I wanted to do after showing them the issues. I asked if they were issues they could fix and they said they could send more parts. At this point though I had no reason to think I would ever get a cover that was satisfactory especially since BAK sent pictures of the third set of rails before shipping them and there were visibly broken pieces. So I asked BAK to take the cover back. They agreed to an RMA and James said they wanted me to field destroy the cover. Fine, but I thought they would have wanted to ship it back to figure out what went wrong. I was wrong, they didn't care their product was subpar, just throw it in the trash. So I bent the rails and when the snow clears I am spraying the cover with something to destroy it. Good riddance BAK, I'll order a Peragon after I see one in real life. On the other side, James was great, he was quick to reply to my issues and attempt to get a resolution that made me happy with the cover. So if your looking for something I recommend James and Truck Brigade, I do not recommend BAK/Truck Hero.
Update: I ended up ordering a Revolution X4 from James at Truck Brigade. I could not have been more happy with the experience of dealing with James and Truck Brigade. The price was great and when the X4 arrived with some damage to the driver side rail, James was quick to help me with BAK. Bak initially sent out a second set of rails, those rails also were unacceptable. The locking mechanism dragged and would not extend the whole length of the rail. The third set that Bak sent out also arrived with manufacturing defects. At that point I was done with BAK, three sets of rails and none were usable. The rails were long and damaged. Bak said to try the cover and after it was installed it was not acceptable. Aesthetically it had issues, functionally it had issues. The cover and rails didn't make a nice line like the demo models, the tailgate wouldn't shut with the cover locked. All in all it just was not worth the cost and the manufacturing and fit and finish was poor. BAK asked what I wanted to do after showing them the issues. I asked if they were issues they could fix and they said they could send more parts. At this point though I had no reason to think I would ever get a cover that was satisfactory especially since BAK sent pictures of the third set of rails before shipping them and there were visibly broken pieces. So I asked BAK to take the cover back. They agreed to an RMA and James said they wanted me to field destroy the cover. Fine, but I thought they would have wanted to ship it back to figure out what went wrong. I was wrong, they didn't care their product was subpar, just throw it in the trash. So I bent the rails and when the snow clears I am spraying the cover with something to destroy it. Good riddance BAK, I'll order a Peragon after I see one in real life. On the other side, James was great, he was quick to reply to my issues and attempt to get a resolution that made me happy with the cover. So if your looking for something I recommend James and Truck Brigade, I do not recommend BAK/Truck Hero.
#21
02-26-2018, 09:32 PM
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#24
02-28-2018, 05:53 PM
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#25
03-06-2018, 09:26 AM
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#27
03-08-2018, 11:06 AM
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#29
03-27-2018, 09:42 PM
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#30
04-03-2018, 10:39 AM
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